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Comfort Suites

2.5 of 5
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5236 Armour Rd., Columbus, GA 31904
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Comfort Suites
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Ranked #18 of 46 Hotels in Columbus
A recent review
5 of 5 stars Reviewed April 14, 2015
Kristen J Augusta, Georgia
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81 reviews from our community

Traveler rating
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    6
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Moultrie, Georgia
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

The front desk called waking us up at 11 pm to see if we liked our room after we checked in at 9 pm. Bed linens and pillows stank of bodily fluid odors. The entrance canopy has been hit so many times it is ready to fall down.

Was this review helpful? Yes
Jennifer C, Front Office Manager at Comfort Suites, responded to this review

Dear Valued Guest, I would like to take the time to apologize for the late night calling. We try to call each guest within 15 to 20 minutes of their check in time however in your case, this was not done due to the numerious check ins of this particular day. I understand your concern of the overhead being hit... More 

Augusta, Georgia
1 review
5 of 5 stars Reviewed April 14, 2015

We came South from Augusta to visit our relatives who live nearby Ft. Banning. We thought we'd give this place a shot from our friends living in the city's recommendation. Upon arrival the woman at the front desk was just so spectacular. She got us in and out of there real quick which we appreciated very much so. So I... More 

Was this review helpful? Yes
Jennifer C, Front Office Manager at Comfort Suites, responded to this review

Kristen J., I would like to take the time to thank you from our entire staff for the kind words you had to say about us. We strive to go above and beyond to make each guest as comfortable as possible in hopes that their stay will be as pleasant as yours. We like to say that every one here... More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed March 27, 2015

We stay at comfort hotels often and I'll have to say that this one does not make the grade...mostly because this place is in need of serious maintenance. ..our bathroom ceiling has major water damage and mold and the room furniture is very worn and scratched..2nd issue is the room is not laid out well, very cluttered and and lacks... More 

Was this review helpful? Yes
Jennifer C, Front Office Manager at Comfort Suites, responded to this review

Dear Mr. Rod H., I would like to extend my deepest apologies to you and your wife for our hotel not being up to par. We appreciate the feedback and time that you have given and will use it in hopes that there will be better accomodations for yourself and other guests in the future. I would like to take... More 

Trussville, Alabama
Top Contributor
80 reviews 80 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 9, 2015

We spent one night at this hotel last weekend. We chose this hotel due to the customer ratings and the price was right as well. The front desk was very nice upon check-in. Requested a room away from the interstate, but the room we were given was actually facing the interstate. With the A/C running, you really couldn't hear any... More 

Was this review helpful? Yes 2
Mandie H, Front Office Manager at Comfort Suites, responded to this review

Thank you for taking the time to write a review of our hotel. We are glad you enjoyed your stay here with us. I would like to apologize that you were given a room on the side of the interstate even though you asked for the opposite side, however, I am glad it was not that much of a bother... More 

Alpharetta, Georgia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 6, 2015

This hotel is nice and far enough away from base, yet close to several quick food establishments. The rooms are nice and decently clean. For a business trip they are great and the staff is always friendly and helpful.

Was this review helpful? Yes 2
Mandie H, Front Office Manager at Comfort Suites, responded to this review

Mr William C, I would like to thank you on behalf of our entire staff for taking time out to give us a review. We are so happy you have enjoyed staying with us. I am glad you have chosen our hotel everytime you are in town. We hope that you will continue to stay here with us while in... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 5, 2015

Second stay in this hotel.Rooms are clean with everything you would need to be a hotel room . Very comfortable. The staff is excellent, working at night the staff went out of the way to make stay as comfortable. House cleaning is excellent. The front desk is super nice; Great Staff. The hotel is convenient to many restaurants and the... More 

Was this review helpful? Yes 1
Mandie H, Front Office Manager at Comfort Suites, responded to this review

Thank you for taking the time to review our hotel. We are very happy you chose to stay with us at Comfort Suites. Also, we are glad your stay here with us was a pleasant stay. I will be sure to pass along the nice comments you left to all housekeeping and front desk staff. We look forward to seeing... More 

Levittown, Pennsylvania
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 31, 2014

We spent 3 nights at this property. It was very clean and comfortable, great staff. The breakfast was is very good. Access to the computer was easy. I would like to make a special comment on one of th front desk staff, Mandie. She was extreamly helpful. This was our first visit to Columbus and she helped us with directions... More 

Was this review helpful? Yes 1
Mandie H, Front Office Manager at Comfort Suites, responded to this review

Mr. Howard, I would like to thank you for your kind words and very nice review of our hotel. I am pleased that i could make your stay as enjoyable as possible. I thank you for the kind words you spoke of me and I hope the next time you are in Columbus Georgia you choose to stay here with... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

Stayed here over the past weekend when we decided to visit our friends and celebrate my woman's birthday. All the accommodations and everything was truly great. Preciate it to the guy working front desk who was fantastic. Not sure when we'll be back again but we'll definitely keep the CS in mind. See you good fellas later =]

Was this review helpful? Yes 1
Mandie H, Front Office Manager at Comfort Suites, responded to this review

Thank you for taking the time to write us a review. We are very happy that your stay with us was a pleasant and enjoyable stay. I will relay the message to the front desk of how pleased you were with your stay. We look forward to seeing you in the near future More 

2 reviews
5 of 5 stars Reviewed December 5, 2014

We had a great experience staying at the comfort suites in Columbus! The reason for our stay was to attend our son's graduation at fort benning. We stayed for 3 days 2 nights and we're very satisfied. The staff was very nice, and helpful. They had a good variety for their continental breakfast. The room's were nice and clean. Comfort... More 

Was this review helpful? Yes
Mandie H, Front Office Manager at Comfort Suites, responded to this review

Mrs Tonya, Thank you fgr the kind words on our hotel. We are very glad you enjoyed your stay here with us at Comfort Suites. It was my pleasure to help locate you another hotel and one that you would feel comfortable in. We hope that the next time you are in our area you would choose us again as... More 

Atlanta, Georgia
2 reviews
4 of 5 stars Reviewed November 28, 2014

It was nice and quiet. The accommodations were clean and decorative - a good place for relaxing. The bed was like a large extremely comfortable blanket - very comfortable. I slept like a newborn. It was business/pleasure trip. The customer service was right on the money - very professional.

Was this review helpful? Yes
Mandie H, Front Office Manager at Comfort Suites, responded to this review

Ms. Debra we would like to thank you for the nice review you have given us here at Comfort Suites. We strive to make each guests stay as enjoyable as possible. We are happy that we were able to make your stay an enjoyable one. Also, we are glad you were able to get some good rest on our big... More 

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