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All 46 Columbus hotels

Extended Stay America - Columbus - Airport

2.5 of 5 Hotel   |   5020 Armour Road, Columbus, GA 31904
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Extended Stay America - Columbus - Airport
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29%
Ranked #42 of 46 hotels in Columbus
  • Overview
  • Reviews (17)
  • Photos (9)
  • Amenities
  • Room tips (7)
  • Location
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17 people have reviewed this hotel

Traveler rating
    2
    3
    1
    5
    6
See reviews for
8
1
2
1
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I had rented this for a 2 night stay in columbus Georgia for our sons boot camp graduation. I ended up not staying there because they had no pool or anything. The pics that i seen online didnt look anything i seen on the internet. For example the kitchens in the photos look spacious. They're not. I had to wait... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your room did not meet your needs or expectations based on the pictures on our website. As this hotel's manager, I will be working with our corporate office to put more accurate photos on the website. As well, I do apologize that your... More

Lancaster, California
1 review
2 of 5 stars Reviewed 4 weeks ago

close to fort benning and freeway room was not very clean beds had hair on bedding and dried blood on pillow staff changed all linens and towels. room seems like it has not had a good cleaning. need to clean behind furniture not just in front

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

Marcos - Thank you for taking the time to write a review about our hotel. We are disappointed to hear that your room did not meet your expectations; however, are glad that our staff was able to assist you. To ensure that a situation like yours doesn't happen again, our team is working on a deep cleaning procedure that will... More

Midland, Georgia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 14, 2014

Can't beat the price or friendly staff here. The went out of their way to make my 3 week stay the best. Grab and go breakfast doesn't make the grade. Don't take a room facing 185 - too noisy. Would stay here again if I needed more than 3 nights. Room 140 was tops.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

Dan - Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast did not meet your expectations. Still, I am thrilled to know that our staff provided you with friendly service and a great room. We hope to see you again soon. More

Lilburn, Georgia
1 review
4 of 5 stars Reviewed May 26, 2014

The hotel is in a nice area where we felt safe. The staff at the front desk were very friendly, helpful and efficient. This is a very basic place and because it is an extended stay you need to bring your own shampoo, hair dryer etc. They do supply 2 small bars of soap. The place could use some renovation... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

I appreciate you taking the time to write such a positive and informative review. It's great to hear that the cleanliness of the room and the friendliness of the staff met your expectations. We also provide shampoo and hair dryers at the front desk. Thank you again for your review. We look forward to seeing you in the future, should... More

1 review
4 of 5 stars Reviewed April 20, 2014

I was pleased with what I got for what I spent. The room was clean, the bed was comfy, and the pillows great. I loved the little kitchen and made use of it saving on dinner expenses by not eating out. I would stay here again the next time I am in the area for sure.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Columbus - Airport, responded to this review

Lance - Thank you for posting a glowing review of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Atlanta, Georgia
Contributor
11 reviews 11 reviews
2 of 5 stars Reviewed December 25, 2013

This was a last minute booking, but i'm real picky about the hotels I stay in, and when I got here I wasn't expecting this at all. The only good thing about this trip was we got there late to check in so we got to check out soon and the front desk lady was very friendly. Other than that,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed that we were not able to provide you with a comfortable place to stay. Please accept my apology. To uphold our company's high standards, we have been upgrading our bedding to better accommodate our guests. I really appreciate you bringing this to our attention. I... More

Florida, USA
Top Contributor
317 reviews 317 reviews
24 hotel reviews
129 helpful votes 129 helpful votes
2 of 5 stars Reviewed December 21, 2013

The staff was helpful and friendly, but the room was dingy and in need of some TLC. There was stains on the walls and curtains. The towels in my nonsmoking room smelled like cigarette smoke. Definitely not what I had in mind when I booked the room. I have had great experiences at other Extended Stays in the past.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to the friendliness of the staff are much appreciated; yet, I was disheartened to read about the the cleanliness issues. I discussed your comments with the team, and we are working on focusing more attention the things mentioned. Thank you very... More

Homeless
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 15, 2013 via mobile

We are PCSing from Washington. As a family of 6 this can be expensive. I wanted to be able to still cook for my family while being in a safe and comfortable environment. We have used Extended Stay before for a PCS so decided to use it again. This experience was not pleasant. The staff was wonderful. The rooms were... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about how wonderful the staff was; however, we apologize that cleanliness of the room was not up to your standards. To uphold our company's high standards, we will improve on the training of the housekeeping staff and the inspecting... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed July 22, 2013

This hotel/ motel was terrible. The toilet did not work when I arrived and no one came to fix it until the next morning. The internet never work at all, and the room had a funny smell. I am glad I was there without the family. I would not stay there if I had brought my family with me. It... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that we were not able to repair the toilet in your room in a timely manner. We do take pride in being diligent in correcting problems that a guest may have, and I'm sorry we failed in doing so this time. Your... More

Hebron KY
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 16, 2013

I would say this is a motel not a hotel. The "lobby" is an area you are able to walk into from the outside. The hospitality clerks are behind a countertop. They were efficient enough as far as check in. All rooms are entered from the exterior of the building. I will say even though the "hotel" was full it... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that the WiFi was not working properly, the linens in your room were unclean and for the way our staff was behaving behind the front desk. In response to your feedback, I am working with the housekeeping staff to... More

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Additional Information about Extended Stay America - Columbus - Airport

Address: 5020 Armour Road, Columbus, GA 31904
Phone Number:
Location: United States > Georgia > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Columbus - Airport 2.5*
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Also Known As:
Extended Stayamerica Columbus Airport
Columbus Extended Stay
Extended Stay Columbus

9 photos of this hotel

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Amenities

Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
108

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