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All 46 Columbus hotels

Extended Stay America - Columbus - Airport

2.5 of 5 Hotel   |   5020 Armour Road, Columbus, GA 31904
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Ranked #39 of 46 Hotels in Columbus
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25 reviews from our community

Traveler rating
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    5
    2
    6
    8
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11
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4
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Ocean Springs, Mississippi
Contributor
15 reviews 15 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 4 nights at this location and we very satisfied. The staff was perfect in every way and the room was spotlessly clean. If the old recliner was replaced, everything would have been perfect, as the arms were worn and presented a bad impression. The linens were clean and well stocked, as were the dishes & utensils. The small... More

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Columbus, Georgia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

People expect the waldorf astoria in columbus ga. The place works and the staff helps the customer bed down in a good spot for the night. The towel service, quick breakfast, easy parking, and well sized staff make this place good support for your needs. This weekend the placed is booked to the max so you do the math. WiFi... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

I appreciate you taking the time to write such a good, informative review. I am glad to read that you were pleased with the staff and the services that were offered during your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More

Columbus, Georgia
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here while my house was for sale in another state when I took a job here in Columbus. As extended stay hotels go, it was better than average. Reading these reviews makes me think people expect Hilton services at Extended Stay America prices. ESA has always been about once a week maid service and new towels, and in... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to meet your accommodations during your stay with us. It is great to hear that the staff was great and you felt safe during your stay. Thank you again for sharing your experience with us. We would love to see... More

Cerritos, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked a two night stay at this property based upon the reviews from another website. Boy was that a mistake! Our room had a ton of issues starting with neighborhood: 1. The room was smelled of a foul odor 2. The furniture was old and looked like it needed to be replace years ago 3. The face towels in... More

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Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that your room and the services provided did not meet your expectations. As this hotel’s manager, I can assure you that I have reviewed all of your comments and will be correcting the issues that you mentioned to ensure your experience is not repeated. We continually... More

Landover, Maryland
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 23, 2014

What can I say? The rate is great but I have a few things I dislike. Day one there were no plates, silverware, or pans. Next I had ants invade my room but someone came by and sprayed. The cleaning lady only made the bed up and wiped the table and dresser. Finally there are dust bunnies hanging from the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies that my staff did not provide you with kitchenware on the first day of your stay. I will be working with them to ensure that they are properly informing guests of our policy upon check in, and getting the equipment to guests in a... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 2, 2014

Watch out for bedbugs and roaches in the room. Hotel is very close to the airport so if you are a light sleeper, you have to select the room accordingly. Also its expensive for the quality of the hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

I appreciate you bringing your experience to our attention. It upsets me to hear that you experienced a pest problem during your stay. I am sorry for your experience. To uphold our company's high standards, we will intensify our room inspections moving forward. I will also be calling our pest control company to spray the rooms to prevent this from... More

Kearney, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 2, 2014

We stayed at the Extended Stay America - Columbus-Airport for 3 nights. There were ants all over the place in our room. The bed is pretty hard. VERY noisy due to the interstate right next to it. No noise reduction walls or anything. People living on site that come and go at all hours. Area is run down. AC does... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

The staff and I read your comments about your stay with us. Please know that we are sincerely sorry about the issue with pests you experienced at our hotel. As this hotel’s manager, I can assure you that I have contacted our pest control company to ensure your experience is not repeated. As well, I do apologize that your air... More

Greenfield, Indiana
Contributor
15 reviews 15 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 1, 2014

Spent about 2 weeks at this hotel on business trip. The rooms were clean, nice, and had a very comfortable mattress. I slept like a baby. The staff was friendly and easy to work with. As usual at Extended Stay the breakfast was a quick breakfast bar, but what do you expect for the low rate they charge?

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

John - Thank you for posting a review of our hotel. It is so rewarding to read that you had a pleasant stay with us. We are glad that you enjoyed your clean, comfortable room and our friendly staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you... More

1 review
1 of 5 stars Reviewed July 16, 2014 via mobile

I had rented this for a 2 night stay in columbus Georgia for our sons boot camp graduation. I ended up not staying there because they had no pool or anything. The pics that i seen online didnt look anything i seen on the internet. For example the kitchens in the photos look spacious. They're not. I had to wait... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your room did not meet your needs or expectations based on the pictures on our website. As this hotel's manager, I will be working with our corporate office to put more accurate photos on the website. As well, I do apologize that your... More

Lancaster, California
1 review
2 of 5 stars Reviewed June 28, 2014

close to fort benning and freeway room was not very clean beds had hair on bedding and dried blood on pillow staff changed all linens and towels. room seems like it has not had a good cleaning. need to clean behind furniture not just in front

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Airport, responded to this review

Marcos - Thank you for taking the time to write a review about our hotel. We are disappointed to hear that your room did not meet your expectations; however, are glad that our staff was able to assist you. To ensure that a situation like yours doesn't happen again, our team is working on a deep cleaning procedure that will... More

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Additional Information about Extended Stay America - Columbus - Airport

Address: 5020 Armour Road, Columbus, GA 31904
Phone Number:
Location: United States > Georgia > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Columbus - Airport 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Extended Stayamerica Columbus Airport
Columbus Extended Stay
Extended Stay Columbus

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