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Microtel Inn And Suites Columbus/Ft. Benning


Microtel Inn And Suites Columbus/Ft. Benning
3930 St. Mary's Road, Columbus, GA 31907
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Reviews you can trust

Rating summary
2.5 of 5 stars 4 reviews
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By trip type
All (4)
Business (0)
Couples (0)
Friends getaway (0)
[ Date ] [ Rating ]
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1 of 5 stars
preciousMrsP   2 contributions
New Jersey
Nov 20, 2009 | Trip type: Family

Horrible horrible customer service! I booked 3 rooms at this hotel online for 4 nights. After some research on here, I realized I didn't want the hassle, so I CALLED IN a cancellation for all 3 rooms. This was in August 2009. I even have the emailed cancellation confirmation. The Sunday I was supposed to check-out from this stay, I... more

Management response from
Cole Garab, General Manager

Guest had billing issue with reservations originally booked through central reservations at advance purchase rate. Property initially refeunded amount to guest's new credit card. Through a transmission error guest balance was not cleared in the system and card was charged again at month end. Guest contacted General Manager, who apologized and refunded the guest credit card.

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4 of 5 stars
JoshCsMom   1 contribution
California
Oct 7, 2009 | Trip type: Solo travel

I stayed here for the first time for my son's family pass weekend. The staff was very friendly and accommodating to all of my needs. I felt very comfortable staying here by myself. The only negative thing that I would say is there were no places to eat at this exit and the suites do not have two beds in... more

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3 of 5 stars
DBama1203   1 contribution
Georgia
Jul 15, 2009 | Trip type: Family

The Motel location is great, the newness of the building was great, the swimming pool was nice, but you can't always judge a book by its cover. The beds were dirty once you peeled back the sheets. The next day we did not get our room cleaned because they said we had "Do Not Disturb" on our door. Yes we... more

Management response from
Cole Garab, General Manager

We did in fact check this guest into a room that had not been properly inspected. All of our guest rooms are to be inspected by manangement before being sold. This room was overlooked and our inspection process has been refined as a result.

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1 of 5 stars
dontletithappentou   1 contribution
Georgia
Jul 7, 2009 | Trip type: Family
1
person found this review helpful

After checking in I was charged and when I checked out I was charged again. more

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Microtel Inn And Suites Columbus/Ft. Benning Address

3930 St. Mary's Road, Columbus, GA 31907