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Holiday Inn Express Atlanta Airport

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4601 Best Road, College Park, GA 30337
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Holiday Inn Express Atlanta Airport
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Holiday Inn Express Atlanta Airport
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383 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Statesboro, Georgia
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for an early morning flight and I had a great experience. The staff was extremely friendly and helpful. They asked about my trip in and gave me several food delivery options because they knew I was extremely tired from a week of finals and work. They were so nice and helpful with answering my questions about the... More 

Was this review helpful? Yes
gmatlbr, General Manager at Holiday Inn Express Atlanta Airport, responded to this review

Thank you Rebecca! I am so glad that our convenient location worked well for your pre-flight stay. Many Atlantans decide to stay with us before a morning flight rather than chance the traffic. I appreciate your comments about the staff as well. The shuttle service to restaurants is highly utilized, but as you point out there are also many delivery... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

The AC unit in room didnt work. The television only received 4 channels and the pool was closed due to ph balance issue. The staff moved our room which corrected the AC and TV issue. We were told that the pool should be working the next day. We were visiting Atlanta to spend time with family serving in the Army.... More 

Was this review helpful? Yes 1
gmatlbr, General Manager at Holiday Inn Express Atlanta Airport, responded to this review

Thank you Blue for sharing your feedback. I apologize for the disappointing experience you had at our property for your 3-day vacation. The pool problem was most frustrating and led to many disappointed guests. We were finally able to re-open the pool on Monday the 15th after 4 days of unsafe swimming conditions. While I am glad that my staff... More 

toronto
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As this our first trip visiting GA, we decided to stay near the airport as we had a rental car picked up from there. So as to avoid any issues with car rental return, it was best to stay close and use that as a base. There are a number of Holiday Inns surrounding the airport and is easily confusing... More 

Was this review helpful? Yes
gmatlbr, General Manager at Holiday Inn Express Atlanta Airport, responded to this review

Thank you for the comprehensive review! I am sorry to hear about your noisy neighbors and disappointing fitness center. We will be renovating our fitness center with all new equipment this fall and I hope you check us out to see the changes. Please let me know if I can be of service the next time you are in town.... More 

Bristol, United Kingdom
Level Contributor
92 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed May 28, 2015

This hotel is perfectly functional but it is a little dated. The staff were great and very welcoming. The rooms are large and the bed is comfortable but look like they haven't been updated for a good 15 years. Like the hotel, the breakfast does the job.

Was this review helpful? Yes
gmatlbr, General Manager at Holiday Inn Express Atlanta Airport, responded to this review

Thank you James for staying with us and for taking the time to post a review. I appreciate your honest feedback about the condition of the hotel. We are constantly renovating different parts of the hotel to maintain a fresh look. For the past 2 years we have focused on public spaces, but are turning more attention to the guestrooms... More 

Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 23, 2015

The hotel is a stones throw away from the airport. The hotel is gated with key card access. The hotel has a large parking lot but on the night we stayed it was crowded and we had to circle the parking lot a couple of times before we found a space to park. Apparently the hotel offers airport parking to... More 

Was this review helpful? Yes
gmatlbr, General Manager at Holiday Inn Express Atlanta Airport, responded to this review

Thank you for taking the time to share your feedback. I am glad that our convenient location and sound-proof windows worked out well for your pre-flight stay. Please contact me directly if I can be of service the next time you need a room in the Atlanta Airport area. Marcus Roberts General Manager (404) 324-4180 gm.atlbr@kelcohotels.com More 

Des Plaines, Illinois
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 19, 2015

We stay in the place by accident; our flight to Atlanta was 4 hours late due to sever weather in Chicago thus force us to stay one night in Atlanta. We arrived ATL around 2 AM and Holiday Inn Express was the only place we called with vacancy and reasonable price. The staff were friendly and efficient on our check... More 

Was this review helpful? Yes 1
gmatlbr, General Manager at Holiday Inn Express Atlanta Airport, responded to this review

Thank you Accidental Tourist! I appreciate you taking the time to write a review about your brief and unexpected stay. I will share your comments about housekeeping with my team and and my inspectors to ensure we catch this issue. Please let me know how I can be of service the next time you are in town. Marcus Roberts General... More 

Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 11, 2015

After having stayed in a less than desirable property in midtown, I was pleasantly surprised by this Holiday Inn Express near the airport. The rooms were clean and comfortable, though a tad small- perfectly adequate. The pool was clean and operational for our stay. The desk staff as well as the shuttle bus drivers were very friendly and helpful. The... More 

Was this review helpful? Yes 1
gmatlbr, General Manager at Holiday Inn Express Atlanta Airport, responded to this review

Thank you Melanie for the detailed review. I am glad you enjoyed your stay and look forward to serving you again the next time you are in Atlanta. Mid-town and Downtown are very accessible using MARTA and many guests stay in our hotel for their entire visit to Atlanta. Let me know if I can b of service the next... More 

Nashville, Tennessee
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 10, 2015

Let me start by saying wow! I can't believe I stayed there and I paid full price. Save yourself the trouble and simply book at another hotel. Holiday Inn should be ashamed of this location. Zero security which is needed in that area. I walked right into the hotel at a side entrance without a key card because the door... More 

Was this review helpful? Yes
gmatlbr, General Manager at Holiday Inn Express Atlanta Airport, responded to this review

Thank you for your honest and direct feedback. I apologize that we failed to meet your expectations and for the condition of your towels. I have sent a message offline in the hopes that we can connect and I can make amends for this disappointing stay. Your comments have been shared with the team and will be useful as we... More 

Augusta, Georgia
Level Contributor
241 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
3 of 5 stars Reviewed May 4, 2015

I stayed at this Holiday Inn Express in May of 2015 when flying to Tampa and back during a weekend trip to see my cousin's graduation. Overall, it was a good stay, it was a nicer hotel than the others in College Park near the airport and I'm glad I stayed there. A few things to point out- *The room... More 

Was this review helpful? Yes 1
gmatlbr, General Manager at Holiday Inn Express Atlanta Airport, responded to this review

Thank you for the detailed review. I will share your feedback with the team as we constantly work towards improving our service and product for our guests. Please contact me directly the next time you need a room in the Atlanta Airport area and let me know what we can do to earn more stars! Thanks again. Marcus Roberts General... More 

Holmdel, New Jersey
Level Contributor
100 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed May 2, 2015

Stayed here for an early 6am flight home from our spring break trip. We picked this hotel because the price and previous positive experience with HIE. We checked in around 8 pm and we know we only had a few hours to sleep. I finally parked after circling around 10 mins in the parking lot. Fear of losing our parking... More 

Was this review helpful? Yes 1
gmatlbr, General Manager at Holiday Inn Express Atlanta Airport, responded to this review

Thank you Castle88. I apologize for the frustrations surrounding your stay. The parking availability does get tight on weekends in the Spring and Summer and I am working on a solution to ensure our guests have a place to park. I am so disappointed that we did not deliver on the promise of a grab-n-go breakfast at 4 am. I... More 

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