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Baymont Inn & Suites Atlanta Airport South

2.5 of 5
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2450 Old National Pkwy., College Park, GA 30349 (Formerly Comfort Inn & Suites Airport South)
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Baymont Inn & Suites Atlanta Airport South
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120 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (28)
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Cape Coral, Florida
1 review
1 of 5 stars Reviewed yesterday NEW

Southwest Airlines put several on my flight that missed a connection in this hotel. The desk clerk was incredibly sullen and unfriendly. The room had not had the air on in weeks and reeked of smoke. The bedspread was very soiled... the sheets were clean. The shower curtain had mold when you pulled it open, the door didn't meet the... More 

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Simpsonville, South Carolina
1 review
1 of 5 stars Reviewed 1 week ago

We stopped early Wednesday morning and rented a room. The first room was about 100 degrees. It was a non smoking room but sure smelled like smoke. The toilet was broken. They changed rooms for us. We woke up Wednesday morning only to find little bugs in bed with us. I took a picture of one of them with my... More 

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Crage M, Guest Relations Manager at Baymont Inn & Suites Atlanta Airport South, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. It is through feedback... More 

Sparta, New Jersey
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel looked very nice from the outside and even the inside. Photos would show a nice place but do not tell the story. Our first room I found a towel in the refrigerator that was wet and a refrigerator that was unplugged and not working. Then I plugged it in and it worked. The AC was set to n65... More 

Was this review helpful? Yes
Crage M, Guest Relations Manager at Baymont Inn & Suites Atlanta Airport South, responded to this review

I regret to read that you found this experience to be so unsatisfactory due to issues which should have been promptly attended to. I assure you that each issue mentioned is being investigated and addressed. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition... More 

Milwaukee
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I, like many, many others one dark and stormy evening, got stranded in Atlanta on the way to somewhere else. As part of a discount voucher program with the airport, numerous airlines offered vouchers that were redeemable at a string of hotels outside the airport. The Baymont was one. There's nothing out of the ordinary or exceptional about this hotel... More 

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Crage M, Guest Relations Manager at Baymont Inn & Suites Atlanta Airport South, responded to this review

It means a lot to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient during an otherwise stressful experience. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We are... More 

Birmingham
Level Contributor
5 reviews
1 of 5 stars Reviewed 2 weeks ago

My family and I arrived at the location and was told that the system was down and they were not sure when we could get in a room. After my sister contacted customer support and I went inside the hotel, they finally got the GM on the line. The front desk clerk (sounding frustrated) told him it was more than... More 

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St. John
2 reviews
2 of 5 stars Reviewed 3 weeks ago

We booked a king room for a 4 night stay. The only room available was a handicapped accessible room which was fine with us, thinking that having a larger bathroom would be a plus. The room itself was large enough and the bed was comfortable and clean. We do have other complaints, however. There was no soap in the bathroom... More 

Review collected in partnership with Baymont Inn & Suites

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New York City, New York
1 review
2 of 5 stars Reviewed June 11, 2015

The bathroom (the inside toilet bowl ) in my room was NOt clean. It was clogged at the first time I flushed. Then I moved to other room. The water of its toilet was running and making noise the whole night. It was already 1am when I went to the second room. Too tired to do anything.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Crage M, Guest Relations Manager at Baymont Inn & Suites Atlanta Airport South, responded to this review

It is distressing to hear that you encountered a number of issues and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We hope to see you again someday and to transform your opinion of our hotel and service. More 

New York City, New York
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed June 10, 2015

My flight was cancelled after prolonged wait at 11 pm, the airline gave me a voucher to stay at this hotel. If I knew, I would have rather pay my own to stay somewhere else but I was exhausted and had only 4 hours to sleep anyway. The staff was friendly, the room was clean, but it was old, outdated,... More 

Was this review helpful? Yes
Crage M, Guest Relations Manager at Baymont Inn & Suites Atlanta Airport South, responded to this review

We are deeply distressed to discover the lapses in service you experienced during your recent stay. Please know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We greatly appreciate your time in bringing a number of important matters to light and we hope that you... More 

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