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BEST WESTERN Garden Inn & Suites

Certificate of Excellence
2.5 of 5
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5663 Highway 20 NE, I-75 at Exit 290, Cartersville, GA 30121
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BEST WESTERN Garden Inn & Suites
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Ranked #4 of 18 Hotels in Cartersville
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
Vicky P Hoboken, Georgia, United States
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238 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hoboken, Georgia, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We like the Best Western motel because for the most part you know what to expect. This one is next to the I-75 and gets heavy traffic but the carpet was in good shape, the mattress was compfy, and Brianna was very nice. I would consider staying here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you for taking the time to post your review. We look forward to seeing you again and hope you had a safe trip. More 

Pembroke Pines
Level Contributor
9 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Spent one night on our way back home in Florida. I was concerned at first because the hotel is on the road and thought it was going to be noisy but it wasn't; good isolation. The room was clean and comfortable. It looked freshly renovated. Breakfast was okay, I guess to the standards of most people. No oatmeal nor fresh... More 

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you for taking the time to post your review. We do apologize that your usual breakfast items were overlooked, we do have oatmeal and fresh apples and bananas available daily. More 

Cartersville, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

My stay here was work related. The overall stay was nice. I am a person who enjoy everything to be nice and neat before I arrive, and I must say this hotel met my requirements. The room and the bathroom was very clean. However, the only thing wrong about the room was once I entered, It was very hot. I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you for taking the time to complete and post your reviews of your recent stay. In response, we do apologize you missed utilizing our fitness room as we do have one onsite, not far from and at the same end of the building as the pool. More 

Cartersville, United States
1 review
5 of 5 stars Reviewed June 29, 2015

I called to hotel to let them know we would be arriving very late and request our rooms to be next to each other. They were ready for us. Check in was the fastest I've ever seen. Our rooms were exactly as requested. Best customer service!

Review collected in partnership with Best Western

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you for taking the time to post your review and we look forward to seeing you again soon. More 

Georgia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 27, 2015

Stay at the Hampton Inn or Hilton for a better hotel experience. Front Desk and breakfast area smelled badly, the breakfast was second rate, two of four exercise machines did not work, laundry soap dispenser took money without providing product, and washer/dryer did not operate well.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you for taking the time to post your review. We apologize that you felt our site was not up to your liking as everyone is entitled to their opinion. As for the lobby "smell", there was nothing found upon your initial complaint. Breakfast, we meet all standards set forth by Best Western for our property type and include additional... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 22, 2015 via mobile

Employees were very nice and helpful. Non-smoking room was clean but smelled like smoke. Beds and linens clean and comfortable. Complimentary breakfast did not have as many options as our last Best Western hotel stay so I was a bit surprised. Will look at other options next time I'm in the area.

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

We just wanted to say "Thank you" for taking the time to post your review for other travelers. In regard to the breakfast options and Best Westerns, there are three types of Best Western properties and each has its own requirements. As for our property, we have fresh "real" scrambled eggs daily, sausage gravy and biscuits, waffles, bagels, variety of... More 

Mayfield, Ky
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015

Stopped in for break on the way the Panama City Beach. The cost was affordable and the room was very nice and clean. Internet was fast. Breakfast was hot, the onlly complaint was the biscuits were very hard. So switched to a freshly made waffle. Will stay again when in the area!

Review collected in partnership with Best Western

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you for taking the time out of your schedule to post your recent review of our property. We do apologize for the biscuit issue and please next time let us know so we may find the problem and fix it. More 

Charlotte, United States
1 review
2 of 5 stars Reviewed May 28, 2015

When we arrived at the hotel, the front desk person was sitting in the lobby eating something from Arby's. As I provided my credit card, the front desk person picked his teeth. The beds were hard and the Wifi did not work.

Review collected in partnership with Best Western

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you so much for taking the time to post your review of our property. In reference to the front desk person on dinner break, we do apologize for the lack of manners and have addressed the issue. As for the beds, some find them hard and some fine them awesome. They are however up to Best Western guidelines and... More 

metro Atlanta
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed May 26, 2015

Room was clean. No comfortable chairs for sitting. Bed was a little hard for my preference, but not bad for one night. Lots of plug ins on lamps for electronics. Comfy chairs by small pool, but a good bit of road noise poolside. Thankfully, it was quiet in our room, located on front side of building. We were disappointed that... More 

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

We greatly appreciate you taking the time to post your review for other travelers. In regard to the coupons, there are specific black out times when we do not accept them during holidays and such. Most of the time they are accepted on a first come first serve basis and there are only a certain number of rooms allotted. As... More 

ny, ny
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 24, 2015

very clean comfortable. hospitable staff pm and am. we got there after dark, which I hate, so it was very reassuring to see how clean it was. quieter than I thought it would be, too. farther from the exit than several other hotels, I trusted the Best Western name and was very glad I did. missed breakfast but lobby had... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you kindly for taking the time to post your review and we are happy to hear your stay was enjoyable. Looking forward to seeing you again. More 

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