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BEST WESTERN Garden Inn & Suites

Certificate of Excellence
2.5 of 5
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5663 Highway 20 NE, I-75 at Exit 290, Cartersville, GA 30121
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Stay 2X get $50 gift card
BEST WESTERN Garden Inn & Suites
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Ranked #3 of 18 Hotels in Cartersville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Patrick L Huber Heights, Ohio, United States
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216 reviews from our community

Traveler rating
    102
    71
    20
    10
    13
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74
70
15
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Shiloh, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

This hotel is an older hotel with outside entry, very basic. It is right off Interstate 75 and VERY NOISY - I repeat, VERY NOISY. My husband stated when he got up that he felt like he'd been run over by all those trucks out on the highway! Minimal staff on duty. There was only one female person working night... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Dear Chris D, First of all, thank you for taking the time to complete your survey. We appreciated your choosing Best Western for your stay. We do apologize for the noise level during your stay as it was during Spring break and Easter holiday when there is an excessive amount of travelling on the Interstate to which we are right... More 

Huber Heights, Ohio, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very clean, the staff was very polite and helpful, overall this is a nice hotel for the money. This hotel was close to the interstate I75, so very convenient and close to restaurants and Walmart and Target are a short distance away.

Review collected in partnership with Best Western

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you for taking the time to post your review pertaining to your recent stay with us. We look forward to seeing you again soon. More 

WARSAW
Contributor
20 reviews 20 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was looking for a place coming back from Florida. My husband had just passed away and this was a very difficult trip back to indiana. I had my service dog and never drove by myself on such a long trip. Jim Ellinton was on that evening and took care of me and got me a comfortable room. He was... More 

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dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you so much for your kind review. We are very happy to hear that you made it to your destination during such a difficult time of travel. Again, please accept our condolences for both the loss of your husband and mom. More 

Detroit, Michigan
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Easy late checkin without a reservation room was large and real clean it had a refrigerator and microwave flatscreen tv large bathroom bed was so comfy and cozy I didn't get a chance to eat the free breakfast though.

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dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you so much for taking a few moments out of your day to post your reviews and comments. We greatly appreciate hearing from you about your stay. Looking forward to your next stay. More 

Thunder Bay
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

At check in the girl was abrupt and not all that friendly. When I walked in, I said "Hi, how are you" and her reply was a simple "Do you want a room?" Appeared like she didn't care how I was and lets get this over with. She didn't even want to be there, in my opinion.

Review collected in partnership with Best Western

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you for posting your review and comments and I do apologize that you feel your arrival/stay was Nothing special. We value each and everyone of our guests and will address your comments with staff. More 

Ann Arbor
Contributor
16 reviews 16 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was so clean and comfortable! The staff were so helpful in knowledge of the area and recommended restaurants for us. The outside of the hotel was well lite and well kept. The room was large and clean and in working order. The bed was so comfortable, we want one for home!

Review collected in partnership with Best Western

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you for posting your review and comments for your recent stay. Happy to hear that you had a great sleep and looking forward to seeing you again. More 

Wiarton ontario, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The cost of the room was approx. $99.00 but it felt and looked more like a $60.00 motel. The breakfast was sparse with no meat (re sausage) and no ketchup for the runny scrambled eggs. There was no yogurt in the refrigerator unless a guest asked for some and then the lady looking after the breakfast would only bring out... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

In response to your completed survey, our corporate offices pre-set the rates based on location of property, holidays and availability. Should you wish to book well in advance, there are websites that can offer discount pricing that might suit your needs better. The time frame to which you stay, was not only during peak times when our Northern friends are... More 

New Brighton, United States
1 review
4 of 5 stars Reviewed 1 week ago

I randomly stopped here on a trip that took me up the I-75. It was late and there were six hotels to choose from. I was pleasantly impressed with the hotel and the staff. I would stop here again if the need arrises.

Review collected in partnership with Best Western

Was this review helpful? Yes
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you for taking the time to post your comments in regard to your recent stay. We value your opinion and strive to make each stay a memorable stay. See you again soon. More 

Bryan, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

On our way to Florida, we had to stop for the night. The check-in attendant was so friendly and helpful in all the questions we had about the area. The beds were so comfortable, the rooms very clean, the entire stay here was very enjoyable. The price is right, the breakfast was great. we came down for breakfast late, but... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

We greatly appreciate your taking the time out of your trip to post your kind reviews. Dave and Kavita were more than happy to assist in getting your belongings to you as soon as possible. Have a great time and we will look forward to seeing you on your way back thru. More 

Auburn Hills, Michigan
Top Contributor
138 reviews 138 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised by this hotel. Looks "older" from the street, but the rooms have been updated. Very clean, very welcoming. Loved the two outlets in the vanity area. My only "complaint" (and it just isn't for this hotel chain) is when they have the sink and vanity where there is no privacy. If sharing the room with someone... More 

Was this review helpful? Yes 1
dharmkavita, Front Office Manager at BEST WESTERN Garden Inn & Suites, responded to this review

Thank you kindly for taking a few moments to post your review of our property. We look forward to seeing you again. More 

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