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Hilton Garden Inn Cartersville

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24 Liberty Drive, Cartersville, GA 30121
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1 room 1 adult
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Hilton Garden Inn Cartersville
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395 Reviews from our TripAdvisor Community

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Frankfort, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here on our way back from Florida. This place was awesome. The staff were so friendly and helpful. The hotel was spotless and our room was very comfortable. We even slept til 9 which we NEVER do but it was so quiet and comfy I guess we just got some quality sleep. This will definitely be our new... More 

Helpful?
Thank Lorna J
Level Contributor
111 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Maybe this review is influenced by the fact that there is a very bad wireless Internet connection. If any... this should be resolved soon! We came back to the hotel at 11pm and the bar was closed. That is early. For the rest the stay was OK. Breakfast was fresh and just fine.

Helpful?
Thank Gerard V
Hilton C, General Manager at Hilton Garden Inn Cartersville, responded to this review

I always appreciate hearing from our guests, even when their experience with us is not entirely favorable. We clearly did not meet your expectations and for that we apologize. We wish you safe travels and hope to be able to serve you properly in the future. Michele Sims - General Manager More 

Wisconsin
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was impressed with the quality and friendliness of the staff. The room was clean and well kept. There was easy to find, provided ample parking, and was close to nearby restaurants. I will seek out Hilton Garden Inns as a result.

Helpful?
Thank Ed B
Hilton C, General Manager at Hilton Garden Inn Cartersville, responded to this review

Thank you for the very kind words regarding our hotel and team! I am so happy that you enjoyed your stay with us. Our team works very hard to make each guest feel special. We all enjoy the opportunity to serve our guests and provide them with true Southern and professional hospitality. I do hope that you will return soon!... More 

Fair Oaks, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I have been staying at this hotel for years now and as a heavy business traveler I can honestly say that this is the best hotel in the entire Hilton chain as well as one of my favorite in the world. I would like to give a huge shout out to some of the stars of this Cartersville show. Michelle... More 

Helpful?
1 Thank Steve W
Hilton C, General Manager at Hilton Garden Inn Cartersville, responded to this review

Dear Mr. Wilcox, This has to be one of the most fun and creative reviews I've ever seen. You and your company are like family to us! We all care very deeply about our guests and the experiences we provide however, it is something extra special to hear that we are "rocking" service and expectations at our HGI Cartersville! We... More 

Acworth, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was our anniversary getaway and I cant think of any other way I would've wanted to celebrate it.As soon as we checked and they figured out it was our anniversary they offered us a bottle of wine and delivered it to our room immediately. All of the staff are very friendly and help with anything you need. The rooms... More 

Helpful?
1 Thank DLummus
Hilton C, General Manager at Hilton Garden Inn Cartersville, responded to this review

Again Happy Anniversary to you both! We are so very honored that you chose us to celebrate your BIG DAY! We hope to see you again in the future. Michele Sims - General Manager More 

Cartersville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I would recommend and stay at this hotel again. I can't believe that TripAdvisor will only take a rating unless you type a minimum of 200 characters. I don't think I will be filling this out in the future, unless I have something very positive or very negative to say.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gregory F
Whitby, Canada
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed January 5, 2016

The bed was horrible. One side of the bed had a deep hollow as the adjustable firmness did not work and my wife ended up with a very sore back.The pool was not usable due to the outside temperature (indoor outdoor pool) as there was no divider (curtain) between the indoor and outdoor sections and it felt like the pool... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephen C
Camp Hill, United States
1 review
4 of 5 stars Reviewed December 31, 2015

We had a good stay. Staff is friendly and serves you well. Breakfast at $10 pp is good and you can get omlets, fried eggs, pancakes and waffles plus other fare. Unfortunately the Hilton Honors Internet service was out and so complementary internet was slow.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James L
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 31, 2015 via mobile

This is an absolutely great place to stay. The very first thing I am going to do is praise Karea, who is the lovely young lady checking us in. We had an absolutely horrible experience trying to check in at a hotel (FFI&Suites) just up the road which we had reservations for a little over a week in advance. After... More 

Helpful?
Thank Sam B
Hilton C, General Manager at Hilton Garden Inn Cartersville, responded to this review

Thank you for the very kind words regarding our hotel and team and especially Karea! I am so happy that you enjoyed your stay with us. Our team works very hard to make each guest feel special. We all enjoy the opportunity to serve our guests and provide them with true Southern and professional hospitality. I do hope that you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

We stayed here on the way to Florida got 2 flat tires in town and delayed our departure. The hotel comped wifi and delayed our checkout time to 4 pm. Staff was friendly and Michelle was so helpful. Thanks

Helpful?
Thank Brian C
Hilton C, General Manager at Hilton Garden Inn Cartersville, responded to this review

Thank you for the very kind words regarding our hotel and team! I am so happy that you enjoyed your stay with us. Our team works very hard to make each guest feel special. I hope that your family enjoyed the trip to Florida! It was such a fun treat meeting you. We all enjoy the opportunity to serve our... More 

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