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Fairfield Inn & Suites Marriott

2.5 of 5
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20 Canyon Pkwy, Cartersville, GA 30121
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1 room 1 guest
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128 Reviews from our TripAdvisor Community

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    61
    36
    19
    4
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (32)
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    (19)
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1 review
4 of 5 stars Reviewed 1 week ago

After driving for 11 hours this was a last minute but excellent choice! This location was extremely clean and I love Marriott beds so much I'm considering purchasing my own!.. And I MUST acknowledge Ms. Tonya, the cook, she's so sweet and hospitable, she really made us feel welcomed!!

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Boston, Massachusetts
Level Contributor
197 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My son and I made a reservation to stay here back in February for a baseball tournament in Emerson. First the positives - location, newer property, very good housekeeping, indoor pool and laundry. Now the negatives - poor front desk and executive management service, limited breakfast selection, no Internet (during our stay), and noise. As a Platinum Rewards member our... More 

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Debra J, Manager at Fairfield Inn & Suites Marriott, responded to this review

We clearly did not meet your expectations and for that we apologize. Though we attempted to do so, we failed in our attempts. We have taken steps to educate and further train our staff to mitigate these issues in the future. We wish you safe travels and hope to be able to serve you properly in the future. More 

Level Contributor
116 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are clean and a little larger than some. There are some good local restaurants about two miles away. McDonald's and Subway are within walking distance. The staff was great in helping me pick a local restaurant. I would stay here again.

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Debra J, General Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you for your comments. Please stay with us again. More 

Huntsville, Alabama
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Those beds and pillows might just be the most comfortable I've ever slept on. Really nice place. Usually when we are staying away from home, we go budget/family motels since we are there basically to sleep. But on this vacation, my son had a friend come along, which made a traveling party of 2 adults and 4 elementary aged kids.... More 

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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 15, 2015

If your flight gets push back due to an act of God don't expect any help from Management for a later check out- Even if your a Platinum member. Marriott Care center even tried to help us out but the answer the GM had was that he FELT his hotel would be sold out that evening. I check with reservations... More 

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Debra J, Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you for your comments concerning your request for a late check out due to your colleague's experiencing a flight delay. Our check time for all guests is 12:00 PM. At your request we did extend that check out time to 1:00 PM. Due to high demand generated by events in the area, we do sell out most every night.... More 

Green, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 14, 2015

I recently stayed here. Our bathroom smelled of mildew... overpowering smell. There were mildew spots on the walls and in the tub. I asked for a new room, but due to a baseball tournament with over 300 teams staying in the area, they could not accommodate, although they kindly tried. The nice lady at the front desk said she would... More 

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Debra J, Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you for letting us know we do not tend to your issue regarding the condition of the bathroom. I am very sorry for your experience. The fact that your issue was not resolved is not acceptable to me and I am addressing this instance with my entire staff. We are experiencing very high levels of demand and staffing is... More 

Griffin, Georgia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2015

Our stay began with a friendly welcome from the staff which included giving us directions to a local pizza place. We were very pleased with the cleanliness of our room and the comfort of our bed. The provided breakfast was also very good with a good variety. We enjoyed our stay here!

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Birmingham, Alabama
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed June 24, 2015

I am a gold level member, so I have stayed at numerous Marriott hotels. I would describe this one as adequate. It appears to be a newer hotel, so it is clean and up-to-date. The bedding was very comfortable. The staff went through the motions without any effort to provide outstanding service. The hotel was full so we were given... More 

Was this review helpful? Yes 1
Debra J, General Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you for staying with us. I apologize that you did not receive the outstanding service you deserve and we strive to provide. I have addressed this issue with our staff to ensure your experience is an isolated one. I am glad you found our hotel to be clean and up to date and that you had a comfortable bed.... More 

Lexington, Kentucky
Level Contributor
13 reviews
3 hotel reviews
5 of 5 stars Reviewed June 22, 2015

We were in this hotel for 5 nights for a baseball tournament. From the time we walked in the door, we were treated wonderfully. All of the staff were very friendly and helpful. Breakfast was great and the staff did whatever they could to help us. Truly made a long stay away from home a great one.

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Lexington, Kentucky
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 25, 2015

Traveling home on Memorial Day weekend from Florida without a reservation, we couldn't find a hotel anywhere south of Atlanta. Fairfield Inn in Cartersville to the rescue! Late cancellation and we checked in at 2:00 a.m. Last room available. Front desk staff member was so helpful. She gave us the scoop about early coffee at 5:30 a.m. and a good... More 

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