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Fairfield Inn & Suites Marriott

2.5 of 5
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20 Canyon Pkwy, Cartersville, GA 30121
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Ranked #5 of 18 Hotels in Cartersville
A recent review
3 of 5 stars reviewed 2 weeks ago
Swiftysgal Green, Ohio
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124 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

If your flight gets push back due to an act of God don't expect any help from Management for a later check out- Even if your a Platinum member. Marriott Care center even tried to help us out but the answer the GM had was that he FELT his hotel would be sold out that evening. I check with reservations... More 

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Debra J, Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you for your comments concerning your request for a late check out due to your colleague's experiencing a flight delay. Our check time for all guests is 12:00 PM. At your request we did extend that check out time to 1:00 PM. Due to high demand generated by events in the area, we do sell out most every night.... More 

Green, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I recently stayed here. Our bathroom smelled of mildew... overpowering smell. There were mildew spots on the walls and in the tub. I asked for a new room, but due to a baseball tournament with over 300 teams staying in the area, they could not accommodate, although they kindly tried. The nice lady at the front desk said she would... More 

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Debra J, Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you for letting us know we do not tend to your issue regarding the condition of the bathroom. I am very sorry for your experience. The fact that your issue was not resolved is not acceptable to me and I am addressing this instance with my entire staff. We are experiencing very high levels of demand and staffing is... More 

Griffin, Georgia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Our stay began with a friendly welcome from the staff which included giving us directions to a local pizza place. We were very pleased with the cleanliness of our room and the comfort of our bed. The provided breakfast was also very good with a good variety. We enjoyed our stay here!

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Birmingham, Alabama
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I am a gold level member, so I have stayed at numerous Marriott hotels. I would describe this one as adequate. It appears to be a newer hotel, so it is clean and up-to-date. The bedding was very comfortable. The staff went through the motions without any effort to provide outstanding service. The hotel was full so we were given... More 

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Debra J, General Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you for staying with us. I apologize that you did not receive the outstanding service you deserve and we strive to provide. I have addressed this issue with our staff to ensure your experience is an isolated one. I am glad you found our hotel to be clean and up to date and that you had a comfortable bed.... More 

Lexington, Kentucky
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2015

We were in this hotel for 5 nights for a baseball tournament. From the time we walked in the door, we were treated wonderfully. All of the staff were very friendly and helpful. Breakfast was great and the staff did whatever they could to help us. Truly made a long stay away from home a great one.

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Lexington, Kentucky
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 25, 2015

Traveling home on Memorial Day weekend from Florida without a reservation, we couldn't find a hotel anywhere south of Atlanta. Fairfield Inn in Cartersville to the rescue! Late cancellation and we checked in at 2:00 a.m. Last room available. Front desk staff member was so helpful. She gave us the scoop about early coffee at 5:30 a.m. and a good... More 

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Louisville, Kentucky
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 18, 2015

Could not find a room in Atlanta so we kept driving looking for a room for the night. Just happened upon this hotel and were able to get the last room available, after a 10 hour drive. Late check in, hungry & tired, hotel staff made some great suggestions on local restaurants that were still open. Staff welcoming and helpful,... More 

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La Grange Park, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 7, 2015

From outside, appears nice. Wouldn't stay here again. We had what they called the "suite" with two beds plus pull out couch. Pull out couch was bad, even by pull out couch standards. Room beat up, ripped upholstry, bad smelling carpet freshner that was over powering and broken pieces from furniture. What hotel can't provide an extra blanket when requested?... More 

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Debra J, General Manager at Fairfield Inn & Suites Marriott, responded to this review

We are very sorry that we did not meet your expectations during your recent visit with us. In fact we failed ourselves as well. We are eargly anticipating our seven year renovation at the end of the year. At that time most of our case goods and decor will be new or like new. We are also planning to provide... More 

Brighton, Michigan
Level Contributor
242 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed April 5, 2015

My husband and I spent the night at this hotel on April 4, 2015. This hotel is about 30 minutes north of Atlanta and about 1/4 mile from I-75. About another 1/2 mile from the hotel is a shopping area and a good selection of restaurants. We had reserved our room on our smartphone and it was ready when we... More 

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Debra J, General Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you so much for choosing the Fairfield Inn & Suites in Cartersville. We appreciate your business and we hope to see you again in the near future. We were having a slight problem with the spa but that is being taken care of and should be working the next time you are in our area. Again, thank yuou for... More 

Knoxville, Tennessee
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 2, 2015

This was our 3rd stay; the first being during Atlanta's Snowmagedon in January of 2014. Then and our 2nd stay about a month later were both excellent. We were travelling for business and this facility met every need we had, exceptionally. The most reason visit was Valentines Weekend with my family. We had an awesome stay. All Beds and bedding... More 

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