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BEST WESTERN Mountain Villa Inn & Suites

2.5 of 5
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705 Transit Avenue, Canton, GA 30114
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BEST WESTERN Mountain Villa Inn & Suites
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Ranked #3 of 7 Hotels in Canton
A recent review
5 of 5 stars Reviewed May 18, 2015
Thomas V Lafayette, United States
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN Mountain Villa Inn & Suites
See the most recent reviews
Lafayette, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 18, 2015

Everything was excellent in every way. I give this hotel the highest rating and would definitely recommend to anyone. The entire property was immaculate. Our stay was absolutely the best experience in every way. The front desk associate, was absolutely awesome. She made our experience the very best before we even arrived due to her helpfulness on the phone after... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time input about our property; your comments are very important and valued. It is wonderful to hear from our valued customers and we appreciate your continued patronage. My staff and I will continue to work diligently to make even better improvements to guarantee an excellent stay. Thank you again, and we look forward... More 

Riverview, United States
1 review
4 of 5 stars Reviewed May 17, 2015

The hotel provides the basics but with cleanliness and care that shows. It is certainly not fancy, but efficient. The staff was helpful and very pleasant, and answered all questions with a smile. We will be back!

Review collected in partnership with Best Western

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property; your comments are very much valued. It is wonderful to hear from our valued repeat customers and we appreciate your continued patronage. My staff and I will continue to work diligently to make our Best Western even better for our guests to guarantee an excellent... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed April 30, 2015

Best Western is always a good choice of a mid-price accommodation. They tend to be fairly consistent and the better ones are exemplified by the quality of their individual staff. This particular Best Western had better than average staff.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thank You so much for staying with us at. Best Western Canton, GA. We value our guests and are so glad you had a wonderful stay and choose to share with everyone your experience :) Thanks Again. Ken Jayswal - GM Best Western Mountain Villa Inn and Suites, Canton, GA PhL 770-345-6800 More 

Virginia Beach, Virginia
2 reviews
4 of 5 stars Reviewed April 9, 2015

Hotel is tidy, conveniently located just off highway, many restaurants nearby. This was an impromptu visit to my daughter's college to see a play. This trip was paid in advance through a discount travel site, however after checkout, my card was charged. I contacted the manager who was very gracious and resolved this charge immediately, while I was on the... More 

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thank you so much for your response! We love having you here! I am so pleased to here that your stay here and the experience was a great one. With that being said we hope here at the Best Western, Canton to see again soon! Best regards, Ken Jayswal - General Manager Best western Mountain Villa Inn and... More 

Elkmont, Alabama, USA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 22, 2015

Everything about the hotel was very nice. Coffee 24/7. Pool nice and warm and very clean. Personnel very friendly and helpful. Great stay and will continue to use this hotel when I stay in Canton. Very close to multiple restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW11200, Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thank you for staying with us here at the Best Western, Canton GA! I am glad to here that we met all your needs and expectations on your stay. We love having you here and hope to see again real soon! Grateful for your Appreciation, my sincere Thanks to you. Best regards, Ken Jayswal - General Manager Best... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 20, 2015

Booked a king room ended up with two doubles in a very hot room. Changed rooms and got locked out on my 2nd night there. No front counter person in sight. I called, no answer, called the manager's cell number listed on the business card I got from the front desk, it was disconnected. After about 20-25 minutes of absolutely... More 

Was this review helpful? Yes 1
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, I would like to personally apologize for not reaching to your expectations during your stay with us. Thank you for your review of your recent experience at our hotel. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and will continually try to do our... More 

Blue Ridge, United States
1 review
4 of 5 stars Reviewed February 25, 2015

a good, clean motel close to medical facilities which was the reason for our stay here. we have stayed three nights so far this year; we were here in January and needed to return to Canton for more tests and picked this motel again. that should be all the information needed to tell you that we'd come back again if... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property; your comments are very much valued. It is wonderful to hear from our valued repeat customers and we appreciate your continued patronage. My staff and I will continue to work diligently to make improvements to guarantee an excellent stay. Thank you again, and we look... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 4, 2015

Beds in room were doubles not queens like we were told they would be. Employee at front counter said their queens are doubles and could not help us. Mattresses were very uncomfortable and coming apart. Shower head liked to spray water out of shower and on floor no matter how you aimed it. Asking for towels May front desk seemed... More 

Was this review helpful? Yes 2
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel... More 

Buford, Georgia, United States
Level Contributor
3 reviews
3 of 5 stars Reviewed December 23, 2014

I was overcharged $15.00 and check out clerk told me so, but said they could not do anything about it. I will not stay where I am cheated. Paid $125.32 for Senior handicap room with tax. Best Western has lost a customer due to greed of one motel in their chain. I am a Best Western card holder and have... More 

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Hello Mr. Larry. We are so sorry about the miscommunication you had while your stay at our hotel and glad that you are a Best Western rewards member. I looked into your originally reservation and the rate that was given to you upon check in was the same rate that was on the reservation given to us from Best Western.... More 

1 review
3 of 5 stars Reviewed October 23, 2014

If not for Nate, the total staff would have been a disaster. Usually the front desk was unoccupied. The staff was always somewhere else and sometimes took a long time to find. There did not seem to be anyone really in charge. Everything that was brought seemed to peeve the desk clerks.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, I sincerely apologize on behalf of the staff, as it is our number one priority to help our guests with any issues they may have. We acknowledge that this requires our associates to be friendly, efficient, and available at all times for the guest. I have discussed this topic extensively with those responsible and have taken the necessary... More 

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