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BEST WESTERN Mountain Villa Inn & Suites

2.5 of 5
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705 Transit Avenue, Canton, GA 30114
BEST WESTERN Mountain Villa Inn & Suites
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Ranked #3 of 7 Hotels in Canton
A recent review
5 of 5 stars Reviewed October 8, 2014
BushFamilynow Phenix City, Alabama
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97 reviews from our community

Traveler rating
    40
    27
    10
    16
    4
See reviews for
40
15
2
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (97)
  • Mar-May only
    (29)
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    (24)
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There are newer reviews for BEST WESTERN Mountain Villa Inn & Suites
See the most recent reviews
Terre Haute, Indiana
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 14, 2014

Hard to make it through to book room and even harder to cancel. Stayed here once before and only booked again because nothing else was available. Not worth the price. Staff does not care. Food is terrible and cold. English is not the first language of anyone on staff and it shows. I also had to beg to have clean... More 

Was this review helpful? Yes 2
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thank you for your feedback and critique of your recent stay at our hotel. I sincerely apologize for the series of unfortunate incidences that you experienced during your stay with us. We make the guest our first priority at all times, however unfortunately, sometimes we do fail. The behavior of our employees admits of no excuse. My staff... More 

Phenix City, Alabama
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 8, 2014

Normally I do not stay in the Best Western chain. That said I am very glad that I have chosen to stay at this Best Western. As stated in the title it is clean, quite, and safe. I stay in this hotel 4 nights a week and go home on the weekends. They always try to put me in the... More 

Was this review helpful? Yes
BW11200, Front Office Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Hey Mr. Bush. It is always my pleasure in serving you and your company employees. I am glad that you decided to give my hotel a chance to show you how good Best Western hotels are. I am sorry that the shower pressure was weak and I have got that taken care of and checked in all my rooms so... More 

Marietta, Georgia
1 review
4 of 5 stars Reviewed September 13, 2014

the staff was great and the free breakfast was very good. the pool was closed even thoughts had called ahead and asked about it. our rate was not reduced due to loosing one of the hotels amenities .All in all we will come again.

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thanks for your kinds words and the time you took to share your experience with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure best service, Quality and warm welcome for your next visit. Be informed, that... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 8, 2014 via mobile

Nice hotel, appears to be recently painted, and some other renovations. Breakfast is the only thing that needs to be improved. Check in took longer than it should have as their computer said my room was already occupied, manager had to go check to make sure it wasn't. Also a day Into to my stay my key stopped working.

Was this review helpful? Yes 1
BW11200, Front Office Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Thank you so much Jamie L for your feedback on your stay. I truly apologize that the breakfast was not up to your expectation and will work harder to make it is the best next time around. The hotel renovations are finally complete so when you come back again it will be better then this past stay. I am looking... More 

Houston, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 28, 2014

Hotel still under construction, My floor looked bad, crooked lights, carpet in disrepair. Asked forthe shhets to be changed via the card you put on your oillow 3 nights in a row, never changed. second day of stay never replace the coffee.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, We are very sorry to hear that we have not lived up to your expectations. We will certainly review your comments and work on the rectification. The stunning Best Western Mountain Villa Inn and Suites, Canton, GA is certainly a benchmark and encourages us to put all our effort into further improvements. The training of team members and... More 

Jackson, Tennessee, United States
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 16, 2014

It was very enjoyable, close to the interstate with clean room and very good air conditioning. The breakfast was above average.Some of the staff was new, but they received assistance from the more knowledgeable workers and everything was handled very will.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thanks for your kinds words and the time you took to share your experience with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure best service, Quality and warm welcome for your next visit. Be informed, that... More 

Lawrence, Kansas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed July 29, 2014

I am a business traveler staying in hotels 50 weeks a year 185-195 nights a year and have never experienced such rude and incompetent help, this extends especially to management. The room while nice enough the air conditioning broke down twice. The cable service was spotty and wifi slow Upon check out I was informed the computer billing was "down"... More 

Review collected in partnership with La Quinta

Was this review helpful? Yes 4
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest We are very sorry to hear that we have not lived up to your expectations. We will certainly review your comments and work on the rectification. The stunning Best Western Mountain Villa Inn and Suites, Canton, GA is certainly a benchmark and encourages us to put all our effort into further improvements. The training of team members and... More 

Juliette, Georgia
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 11, 2014

Well for the upfront. The wrong type room was booked for me, needed two doubles and a king was booked. No problem ill call and change. Well understood no doubles available after calling back to back for 2 hours to get an answer on the pone at 1pm in the day. That is after checkout before check in. Best time... More 

Was this review helpful? Yes 6
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest We are very sorry to hear that we have not lived up to your expectations. We will certainly review your comments and work on the rectification. The stunning Best Western Mountain Villa Inn and Suites, Canton, GA is certainly a benchmark and encourages us to put all our effort into further improvements. The training of team members and... More 

chattanooga, United States
2 reviews
5 of 5 stars Reviewed July 11, 2014

The hotel was overbooked for the 4th weekend, but the night clerk called the manager (after midnight); he came down, worked things out and we had a great weekend visiting family. There were no rooms anywhere and our trip would have been ruined if the manager had not gone far and beyond to help us..

Review collected in partnership with Best Western

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Mr James, Thanks for your kinds words and the time you took to share your experience with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure best service, Quality and warm welcome for your next visit. Be informed,... More 

Canton, United States
2 reviews
4 of 5 stars Reviewed July 11, 2014

Clean motel with friendly staff. Easy to find and close to interstate if your traveling in the area. Would stay again. Facility also has a nice fitness center and indoor pool. Also very close to many restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Mr Doug, Thanks for your kinds words and the time you took to share your experience with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure best service, Quality and warm welcome for your next visit. Be informed,... More 

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