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BEST WESTERN Mountain Villa Inn & Suites

2.5 of 5
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705 Transit Avenue, Canton, GA 30114
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BEST WESTERN Mountain Villa Inn & Suites
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Ranked #3 of 7 Hotels in Canton
A recent review
4 of 5 stars reviewed 1 week ago
LuciaJean Virginia Beach, Virginia
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94 reviews from our community

Traveler rating
    39
    25
    10
    16
    4
See reviews for
39
14
2
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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  • All months
    (94)
  • Mar-May only
    (26)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (23)
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Virginia Beach, Virginia
2 reviews
4 of 5 stars Reviewed 1 week ago

Hotel is tidy, conveniently located just off highway, many restaurants nearby. This was an impromptu visit to my daughter's college to see a play. This trip was paid in advance through a discount travel site, however after checkout, my card was charged. I contacted the manager who was very gracious and resolved this charge immediately, while I was on the... More 

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Elkmont, Alabama, USA
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everything about the hotel was very nice. Coffee 24/7. Pool nice and warm and very clean. Personnel very friendly and helpful. Great stay and will continue to use this hotel when I stay in Canton. Very close to multiple restaurants.

Review collected in partnership with Best Western

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Booked a king room ended up with two doubles in a very hot room. Changed rooms and got locked out on my 2nd night there. No front counter person in sight. I called, no answer, called the manager's cell number listed on the business card I got from the front desk, it was disconnected. After about 20-25 minutes of absolutely... More 

Was this review helpful? Yes 1
Blue Ridge, United States
1 review
4 of 5 stars Reviewed February 25, 2015

a good, clean motel close to medical facilities which was the reason for our stay here. we have stayed three nights so far this year; we were here in January and needed to return to Canton for more tests and picked this motel again. that should be all the information needed to tell you that we'd come back again if... More 

Review collected in partnership with Best Western

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BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property; your comments are very much valued. It is wonderful to hear from our valued repeat customers and we appreciate your continued patronage. My staff and I will continue to work diligently to make improvements to guarantee an excellent stay. Thank you again, and we look... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 4, 2015

Beds in room were doubles not queens like we were told they would be. Employee at front counter said their queens are doubles and could not help us. Mattresses were very uncomfortable and coming apart. Shower head liked to spray water out of shower and on floor no matter how you aimed it. Asking for towels May front desk seemed... More 

Was this review helpful? Yes 1
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel... More 

Buford, Georgia, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 23, 2014

I was overcharged $15.00 and check out clerk told me so, but said they could not do anything about it. I will not stay where I am cheated. Paid $125.32 for Senior handicap room with tax. Best Western has lost a customer due to greed of one motel in their chain. I am a Best Western card holder and have... More 

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BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Hello Mr. Larry. We are so sorry about the miscommunication you had while your stay at our hotel and glad that you are a Best Western rewards member. I looked into your originally reservation and the rate that was given to you upon check in was the same rate that was on the reservation given to us from Best Western.... More 

1 review
3 of 5 stars Reviewed October 23, 2014

If not for Nate, the total staff would have been a disaster. Usually the front desk was unoccupied. The staff was always somewhere else and sometimes took a long time to find. There did not seem to be anyone really in charge. Everything that was brought seemed to peeve the desk clerks.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, I sincerely apologize on behalf of the staff, as it is our number one priority to help our guests with any issues they may have. We acknowledge that this requires our associates to be friendly, efficient, and available at all times for the guest. I have discussed this topic extensively with those responsible and have taken the necessary... More 

Terre Haute, Indiana
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 14, 2014

Hard to make it through to book room and even harder to cancel. Stayed here once before and only booked again because nothing else was available. Not worth the price. Staff does not care. Food is terrible and cold. English is not the first language of anyone on staff and it shows. I also had to beg to have clean... More 

Was this review helpful? Yes 2
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thank you for your feedback and critique of your recent stay at our hotel. I sincerely apologize for the series of unfortunate incidences that you experienced during your stay with us. We make the guest our first priority at all times, however unfortunately, sometimes we do fail. The behavior of our employees admits of no excuse. My staff... More 

Phenix City, Alabama
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2014

Normally I do not stay in the Best Western chain. That said I am very glad that I have chosen to stay at this Best Western. As stated in the title it is clean, quite, and safe. I stay in this hotel 4 nights a week and go home on the weekends. They always try to put me in the... More 

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BW11200, Front Office Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Hey Mr. Bush. It is always my pleasure in serving you and your company employees. I am glad that you decided to give my hotel a chance to show you how good Best Western hotels are. I am sorry that the shower pressure was weak and I have got that taken care of and checked in all my rooms so... More 

Marietta, Georgia
1 review
4 of 5 stars Reviewed September 13, 2014

the staff was great and the free breakfast was very good. the pool was closed even thoughts had called ahead and asked about it. our rate was not reduced due to loosing one of the hotels amenities .All in all we will come again.

Was this review helpful? Yes
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review

Dear Guest, Thanks for your kinds words and the time you took to share your experience with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure best service, Quality and warm welcome for your next visit. Be informed, that... More 

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