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SpringHill Suites Atlanta Buford/Mall of Georgia

#6 of 10 Hotels in Buford
Certificate of Excellence
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3250 Buford Drive, Buford, GA 30519
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1 room 1 guest
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SpringHill Suites Atlanta Buford\/Mall of Georgia
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111 Reviews from our TripAdvisor Community

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Traveler rating
    36
    43
    21
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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For a location in the center of everything surrounding the Mall of Georgia the Springhill Suites was an excellent choice. The hotel has been there for some time and is in need of a makeover but overall it was worth our stay for convenience and meeting the basic demands of our travel.

Was this review helpful? Yes
Cagdas O, Manager at SpringHill Suites Atlanta Buford/Mall of Georgia, responded to this review

Dear J1565SSdavidh, Thank you for your feedback. We have the cleanest and friendliest hotel in town. The staff goes out of their way to please our guests. We are cross the street of Mall of Georgia which is walking distance and also we are half mile away to I85. Hotel is surrounded over 70 restaurant and great choice to stay.... More 

Richmond, Virginia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 21, 2015

I travel for a living and unfortunately see a lot of hotels. It's obvious that this springhill suites has a maintenance and housekeeping management problem. Rips and tears on the seats in the breakfast area, dark fingerprints on the elevator door, shower head had water spraying in all directions, and it was just overall a little shabby. I give it... More 

Was this review helpful? Yes 3
Rory P, Guest Relations Manager at SpringHill Suites Atlanta Buford/Mall of Georgia, responded to this review

Dear PilotFriendly, Thank you for your comments. While I am pleased that our front desk team was very friendly and helpful, I do apologize for any issues involving your stay. Our goal is to provide first in class accommodations to all of our guests and I apologize we missed the mark. I have shared your comments with our management team... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 16, 2015

Comfortable, clean, across the street is the Mall of Georgia. Have stayed here many times since 2009. The reason I give it a 3 is because it really is average. Elevator is very slow as compared to other hotels. Walking distance to many stores.

Was this review helpful? Yes 1
Rory P, Guest Relations Manager at SpringHill Suites Atlanta Buford/Mall of Georgia, responded to this review

Dear Jack, Thank you for your comments. We are pleased you had an enjoyable experience with us. I have shared your comments about our elevators to our maintenance staff so that this issue can be investigated. Thank you again for staying with us and we look forward to your return visit. Sincerely, Rory - Guest Services More 

Warner Robins, Georgia
Level Contributor
140 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed July 5, 2015

This is a very nice hotel, in a great location. Perfect for interstate travelers or the weekend getaway. Don't expect the luxury type room, but above standard. the rooms are large, and nice. We stayed in a King room with fold out bed. The room was mostly clean and maintained. The only mark I could give it was that the... More 

Was this review helpful? Yes 1
Rory P, Guest Relations Manager at SpringHill Suites Atlanta Buford/Mall of Georgia, responded to this review

Dear JusBeachn, Thank you for your comments. I am pleased you had a wonderful experience. Our larger than average rooms and daily complimentary breakfast are great amenities for all of our guests and I am pleased you were able to take advantage of them. Thank you again for staying with us and we look forward to hosting you again on... More 

Sterling Heights, Michigan USA
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 26, 2015

We had no problem with the staff and the property. Overall a nice place to stay with a good location. The breakfast was very good also. A bit pricey but nice. The first thing we checked was the bed for clean sheets and the bathroom. Both were clean and inviting.

Was this review helpful? Yes
Simpsonville, South Carolina
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 21, 2015

I travel a lot. This was what I expected. It had typical room with moderately comfortable bed. Slightly dated. Front desk service was really good. Very convenient to restaurants and shopping. Not a bad stay but does not stand out. May stay again.

Was this review helpful? Yes
SHSGM_3250, General Manager at SpringHill Suites Atlanta Buford/Mall of Georgia, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Atlanta Buford/Mall of Georgia! We greatly appreciate your feedback and for being one of our valued, and loyal guests. We apologize that your experience was not above and beyond the ordinary. We look forward to your next visit to the Buford area, and providing you with... More 

Savannah, Georgia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 13, 2015

We checked in about 9:30 p.m. Room was small that when the sofa was pulled out for bed, it was up against the chest that held the TV. Had to crawl over the bed to get to the door (safety issue) or to the kitchen area. Also two very heavy tray tables that pushed up to the couch. Too much... More 

Was this review helpful? Yes
SHSGM_3250, General Manager at SpringHill Suites Atlanta Buford/Mall of Georgia, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Atlanta Buford/Mall of Georgia. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. We apologize that you were... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 23, 2015

I checked in around 10pm and noticed a musty odor in the room but thought it would go away once the A/C was on. The next morning I noticed some mold/mildew in the creases of the shower curtain. There is no fan in the bathroom, so things stay pretty damp in there. When I returned to my room that evening... More 

Was this review helpful? Yes 2
SHSGM_3250, General Manager at SpringHill Suites Atlanta Buford/Mall of Georgia, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Atlanta Buford/Mall of Georgia. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet, or exceed your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued... More 

Duncan, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 7, 2015

Clean rooms, comfortable beds, and plenty of space in the suite made our stay very nice. The breakfast options were plentiful. We had two doubles, and we're pleased with the linens and mattresses. Also, the hotel is within walking distance to Luigi's pizza...yum!

Was this review helpful? Yes 2
Hamilton, Georgia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 6, 2015

The room itself was very nice. The front desk clerk was extremely polite and allowed us to check in early so we could put our things in our room and head out for the shopping we were planning to do. However, when we got back to our room much later that evening, we realized that the shower did not work... More 

Was this review helpful? Yes 1
SHSGM_3250, General Manager at SpringHill Suites Atlanta Buford/Mall of Georgia, responded to this review

Thank you for your recent stay at the Springhill Suites Mall of Georgia. I am sorry to hear that their were some maintenance issues that needed immediate attention, and were not resolved upon notifying the front desk. I appreciate your feedback about the other things in the hotel that were better. We look forward to seeing you again, and hope... More 

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