We stayed only one night and have stayed here a year ago. They allowed us to check in early both times, which you don't often see. And by early, I mean before noon! Fabulous! We unloaded the car, got into our bathing suits and walked across the street to the Cypress Gardens water park (no more rollercoasters--but our 6 &... more

We really likes the friendly staff. Old slow small elevator. Loved our king room with coffe,micro and fridge! Missed the gardens being open since balcony has great view of gardens. Bath standard appreciated heat lamp with 40 degree weather. Missed having restaurant downstairs. Free breakfast is not as good as years back no waffles or bisciuts and gravy. Just cold... more

Went for a conference and was placed on an outside exterior corrider room. The doors would not close securely, and it was really far from the conference rooms. After contacting the front desk, and expressing my security concerns, I was moved to the main tower building. The hotel is directly across from Cypress Gardens. It is situated on a split... more

The lobby was clean and the front desk staff very friendly and helpful. Plenty of parking close to the room. The room was a typical hotel room and of course there was the normal noises from neighbors and kids outside down the halls, but that always ceases after a while. TV had plenty of channels and cable too. They have... more

Pros: The lobby is classy and the floor and room I was in had recently been remodeled. The front desk staff and management were very customer service oriented. Good location and easy in and out to the main drag of Winter Haven. Ample exterior parking. Good cable reception and lots of stations. Cons: The exterior is in dire need of... more

I'm very picky about what hotels I use. I saw this Best Western by Cypress Gardens on Tripadvisor.com and booked it for a night. I thought the room was nice. Everything was updated and current and clean. The mattresses left something to be desired, but they weren't that bad. I had a hard time cooling the room off after a... more

What a dump! The matresses had seen better days. In fact the frame on one of the beds was broken causing the matress to slope in a downward fashion toward the head board! The water was horrible! I do not think they even had a softner. It tasted of Sulphur so bad it was undrinkable. Which is bad for me... more

We were the wedding guests some coming from out of town and out of state for Sky & Ryan's Bok Wedding . The Reception was wonderfully catered there where the catering staff made the event both personable and memorable. The Bridal Suite was huge & sweetly romantic. Our Rooms were comfy and nice especially my first room. The Bar had... more

I was a little nervous about this motel because of other comments, but it was just great. The lobby was beautifully decorated for Christmas, and the people were friendly and helpful. We were upgraded to a room with a balcony (a wonderful spot to eat the free huge continental breakfast) with a view of the park. The shuttle to Cypress... more