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Holiday Inn Winter Haven

Certificate of Excellence
3.0 of 5
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200 Cypress Gardens Boulevard, Winter Haven, FL 33880
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Holiday Inn Winter Haven
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Ranked #2 of 17 Hotels in Winter Haven
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 13, 2015
SMcG2012 Houston, Texas
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149 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Winter Haven
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Houston, Texas
Contributor
19 reviews 19 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 13, 2015

We checked in on a Sunday after 4pm and the front desk staff was excellent. They gave my boys a Lego mini kit upon check-in and were nice enough to replace one that was left behind on the elevator and not found. Room was large and comfortable. In close vicinity to multiple restaurants and only 3 miles to Legoland.

Was this review helpful? Yes 2
cleveland
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 2, 2015

The hotel is very nice. Pros: clean , comfortable bed, staff very friendly and helpful, close to restaurants , very close to ballpark if you are there to watch college baseball. Cons: absolutely no early check in, wifi service was HORRIBLE, no microwave in building, breakfast not included. With that being said the pros outweighed the cons, and I would... More 

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detroit
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 28, 2015

This hotel is a good value for families doing a quick trip to Legoland. They offered a free Lego mini-kit for kids upon check in, which was a big hit. It was a little chilly, but we did swim in the heated pool, which was small, but very clean and the kids had a blast. The breakfast was good and... More 

Was this review helpful? Yes 3
Royal Oak, Michigan
Top Contributor
62 reviews 62 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 25, 2015

We stayed here for one night so we could visit Legoland for a day. The staff were very nice and helpful. The front desk is an unusual setup and was kind of confusing. The parking lot is very small and is shared with one other hotel and an Outback restaurant. However, we were able to find a spot within a... More 

Was this review helpful? Yes 1
bwillard, General Manager at Holiday Inn Winter Haven, responded to this review

Thank you so much for your review of our hotel. I sure hope you and your family had a great time at LEGOLAND. It is an awesome place. I 100% agree about our bathroom sink's. I sure wish we had known about LEGOLAND coming to the area before we built our hotel. It would have been built with family more... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 14, 2015

I arrived in Winter Haven at 0200 in the morning. My room was given away to a declined card. The gentleman at the front desk was so unhelpful he didn't even offer me another hotel to stay at. Luckily, I have some form of education to just deal with it the following morning. Please hire someone else with customer service,... More 

Was this review helpful? Yes 3
bwillard, General Manager at Holiday Inn Winter Haven, responded to this review

I am so sorry that our night auditor was not very helpful to you. He should have helped you or already had some place for you to go. It is policy during sold out times that all credit cards are authorized after 6PM cancellation time so we are not holding onto rooms that people may not show up for. Again... More 

Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 11, 2015

Hotel was in good part town , close to everything , newer hotel. Very crowded , parking was kind a problem. Breakfast was good , especially for Holiday Inn. Price was not a good value for in and out situation, I think it was overpriced. I know it has to do with availability. Would stay again if need too

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Phoenix, Arizona
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed February 5, 2015 via mobile

This place is exactly like an HI Express, without the free breakfast and no microwave. Yet they charge more. Comfortable beds, great pillows. Poor shower pressure. The air conditioner was so loud, we could not hear the television! I am not exaggerating. HD television, but only one HBO and a lack of other channels. HI Express has about 6 HBO's... More 

Was this review helpful? Yes 1
bwillard, General Manager at Holiday Inn Winter Haven, responded to this review

Thank you so much for your review of my hotel. I am so sorry that we didn't exceed your expectation. Your review will help me in know how to get better. I hope you will give us another chance when in the area. More 

Winter Haven
Top Contributor
108 reviews 108 reviews
13 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed February 5, 2015

This is one of two good hotels in Winter Haven, the other being the Hampton Inn, value for money the Hampton Inn offers the better deal. The rooms are the bog standard room, but they are clean and well maintained, there is a small pool which overlooks a carpark, so not the nicest of views. The hotel is in a... More 

Was this review helpful? Yes 2
Brookfield, Wisconsin
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 31, 2015

Nothing special, rooms were average clean. Breakfast buffet was ok but nothing to write home about. They reality is....the staff was nice and it met our needs. Nothing bad but nothing over the top. There were loud water noises in the am from rooms either above or next to our room. Generally, I have learned to expect this from this... More 

Was this review helpful? Yes 1
bwillard, Manager at Holiday Inn Winter Haven, responded to this review

Good morning, I wanted to reach out to you and tell you how sorry I am that your stay with us was just average. My goal is to as make my guest feel like they are a member of our family. I would love to speak with you and see what we can do to make sure we don't fail... More 

Homestead, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 21, 2015

We stayed here this past weekend for our LEGOLAND trip. My husband, my soon to be 4 year old and my 6 yr old. The room was very clean, the service was great, and the free shuttle to the park was awesome and very punctual. I have no complaints! The bfast was OK,,,,nothing spectacular, we paid for our adult meals... More 

Was this review helpful? Yes 1
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