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Marriott West Palm Beach

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1001 Okeechobee Blvd, West Palm Beach, FL 33401
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Marriott West Palm Beach
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485 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
  • All months
    (485)
  • Mar-May only
    (145)
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    (123)
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Level Contributor
9 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

This Marriott is just okay. Needs some updating and covered parking and a few other improvements. I couldn't believe that there wasn't a garage or covered parking for my car. This is Florida. And in August, your car melts sitting out in the sun. That was a disappointment. The room was just okay. Not great. My comforter was very old... More 

Was this review helpful? Yes
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear Denise U, Thank you very much for your review. Your feedback is extremely important to us and I will make that your review is reviewed with the proper department managers. I am glad to hear that the women at the front desk were able to host you brilliantly. We hope you choose to visit us again in the future.... More 

Level Contributor
9 reviews
5 of 5 stars Reviewed 5 days ago NEW

Love this hotel. Very friendly staff, clean and really nice lobby and pool. Very conveniently located, right near City Walk, only a few minutes to downtown and about 2 miles from the beach. Will definitely stay again!

Was this review helpful? Yes
Wesley M, Hotel Operations Supevisor at Marriott West Palm Beach, responded to this review

Dear Linda H, Thank you very much for your review. We are so glad you enjoyed your stay with us and were able to visit our downtown area. We look foward to hosting you brilliantly once again in the near future. Warmest Regards, Wesley M More 

Cocoa Beach, Florida
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Bought 2 nights to see a concert and then sleep in the next day and enjoy city place. Shortly after arrival, a letter was shoved under the door advising that fire alarm checks were taking place the next morning from 10:30 to 11:00. Disappointing but no time to change hotels and no notification at check in. Later, trying to sleep,... More 

Was this review helpful? Yes
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear John R, Thank you very much for your review. Please accept my sincerest apologies for the issues that occurred during your stay. I have passed on your review to the proper departments in an effort to correct the issues you faced so no one will have the same experience. We hope you will give us another chance in the... More 

Dracut, Massachusetts
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here in the end of July, the hotel was wonderful. Every staff member was very friendly and helped us with whatever we needed. The hotel was very clean, the pool always had fresh towels and was always clean besides a few left over towels. When I requested a microwave it was delivered right away. I would definitely recommend this... More 

Was this review helpful? Yes
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear Katie R, Thank you very much for your review. We are so glad to hear that you were able to enjoy your experience with us as well as explore our downtown area. We hope you choose to visit us again soon in the near future. Warmest Regards, Wesley M More 

Monmouth Beach, New Jersey
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came to the Marriott West Palm Beach due to a death in the family and other heart breaking circumstances. After driving 20 hours non stop we were greeted by Bill at the Front Desk. He was so kind and compassionate. He put us in a lovely room and followed up with a beautiful note letting us know if we... More 

Was this review helpful? Yes
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear Beaches-N-Dreams, Thank you so much for your review. My heart felt condolences to you and your family on the loss of a loved one. We are so incredibly happy that we were able to make your brilliant and I am very glad to hear Bill and Kimberly were able to take such great care of you. We look foward... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed July 24, 2015 via mobile

Unfriendly front desk.not enough towels housekkeeper knocks on door at eight am. Wait for shuttle to clematis 17 min. ac loud like a best western.bistro prices outrageous. I need my money back.too many front desk suit staff hanging on their cell phones. No small talk with me. Very cocky front desk agents. They deactivate my card 10 mins after 11am.... More 

Was this review helpful? Yes
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear NeilHeras, Thank you very much for your review. Please accept my sincerest apologies for all the issues you faced throughout your stay. I will make sure the proper management is advised of these issues. We hope you choose to give us another chance in the near future. Warmest Regards, Wesley M More 

Fayetteville, New York, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2015

Booked this this hotel as a last minute get away to west palm very friendly people shuttle picks you up from airport also takes you to the shopping center.. very friendly staff and room was clean and pool was clean too. will stay again

Was this review helpful? Yes
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear Anita A, Thank you very much for your review. We are so glad you were able to enjoy your stay and visit our downtown area. We look foward to your return in the near future. Warmest Regards, Wesley M More 

Manchester, United Kingdom
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed July 14, 2015

The hotel has got good facilities and people working there are very nice and friendly. You have a shuttle from the hotel to the beach or city centre. The pool is nice but the service at the pool area is terrible. I ordered a mojito and after 25 minutes I was still waiting for it, so I cancel the order... More 

Was this review helpful? Yes
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear Antonio G, Thank you very much for your review. We are glad to hear that the hotel staff was friendly. Please accept my sincerest apologies on the service failures you had faced throughout your stay. I will make sure the proper department heads are notified of this review so they will make the necessary steps to rectify these issues.... More 

Bath, United Kingdom
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 2, 2015

I chose the Marriott as I was away on business and the location looked good. It was, only a 10 minute walk from the fun city place and little further to clematis street. The pool was ok and the rest pretty normal Marriott. Based on this I will go back. I must say though the bar staff and organisation was... More 

Was this review helpful? Yes 1
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear ICOmnia, Thank you very much for your review. We are glad to hear that you enjoyed the local area and I am very glad to hear that you will return. Please accept my sincerest apologies regarding the service at the bar. I will follow up with the restauraunt management to rectify this service issue. We look foward to hosting... More 

Gosport, United Kingdom
Level Contributor
110 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed July 2, 2015

Wow . Friendly helpful great hotel. Rooms are good standard great tv. Shuttle to airport. Downtown. Great drivers. Wow I will come back. Can't speak highly enough. Great job team. Free wifi a bonus. Have no doubts . Great located hotel

Was this review helpful? Yes
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear Spookeytookey, Thank you very much for your review. We are so glad to hear that you enjoyed your experience with us. We look foward to hosting you brilliantly once again in the near future. Warmest Regards, Wesley M More 

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