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Marriott West Palm Beach

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1001 Okeechobee Blvd, West Palm Beach, FL 33401
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441 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alexandria, VA
Top Contributor
648 reviews 648 reviews
68 hotel reviews
385 helpful votes 385 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for about a week near the end of February. The hotel infrastructure is 1950's but the rooms have been upgraded. The rooms are small particularly in the bathroom where the size is about what you get on a cruise stateroom bathroom. The room was clean enough and the support cleaning staff was helpful and friendly. They were... More 

Was this review helpful? Yes
Seattle, WA
Top Contributor
79 reviews 79 reviews
53 hotel reviews
229 helpful votes 229 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was torn between rating this hotel average or good. But as other reviewers have pointed out, the friendly staff make up for many of the properties shortcomings. For example, I was flying in for a business conference on a red eye from the West Coast. I e-mailed the hotel about getting early check in. Almost immediately I received a... More 

Was this review helpful? Yes 3
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear Timelvis, Thank you very much for taking the time to write this review. We are so glad you enjoyed many aspects of your stay with us. My sincerest apologies on or our shortcomings, your review will help us improve during our future renovations. We hope you choose to visit us once again in the near future! Warmest Regards, Wesley... More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

No valet, very slow room service, great location, clean hotel and staff was helpful when needed for 400 bucks a night you expect a little more out of a hotel. Its walking distance to downtown which is great and overall was quiet hotel.

Was this review helpful? Yes 1
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear brent2301, Thank you very much for your review. I am glad to hear that our staff was helpful and you were able to enjoy downtown West Palm Beach. We strive to make your stay brilliant and we will take your valuable feedback into consideration in the future. We hope you choose to visit us again in the near future.... More 

Olean, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We found the hotel very clean and comfortable and it is close enough to the beach for us. Bistro food was great. The manager and staff were very helpful in offering good ideas for activities for my family and places to go. My wife used the fitness center and was impressed with how clean it was. We are planning on... More 

Was this review helpful? Yes 1
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear Shelly G, Thank you very much for your review. We are so glad you enjoyed your stay with us and enjoyed our staff and Bistro. We look foward to hosting your return in the spring! Warmest Regards, Wesley M More 

Batavia, Illinois
Top Contributor
72 reviews 72 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I came to this hotel for a work conference so I was not able to do much in the way of enjoying the resort amenities, but I can tell you that the pool area is small for a Florida resort property. Or, perhaps this hotel doesn't reall consider itself a traditional resort. Anyway, it's more business-focused than it is catering... More 

Was this review helpful? Yes 2
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear Doug s, Thank you very much for your review. It seems like you enjoyed your stay with us but certain things were missing that didn't make your stay perfect. We are essentially a full service business hotel and not categorized as a resort, so we do attract more business guests as we are directly next to the convention center... More 

Top Contributor
58 reviews 58 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a conference hotel and is within walking distance of Kravis Center and City Place which was nice. It is also conveniently located near the major roads and highways making it a short distance to the airport. The outdoor area has fire pits and nice seating areas. The lobby is also nice. The restaurant was lacking in its options... More 

Was this review helpful? Yes
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear Bermuda78, Thank you very much for your review. We are glad you enjoyed our staff, lobby area, and our outdoor area. My sincerest apologies for the issues you experienced during your stay. We strive to make your stay brilliant and clearly did not meet your expectations. You will be glad to know that we will be unveiling a brand... More 

San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I arrived to the hotel on Monday Feb 23rd with a 3-day reservation to attend work meetings in the office across the street. It was 11:00 pm and the manager of the front desk told me he had “good news and bad news. The good news is that we have a hotel room for you, the bad news is that... More 

Was this review helpful? Yes
Wesley M, Front Office Manager at Marriott West Palm Beach, responded to this review

Dear Jamie H, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the resrvations issues you have experienced. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is... More 

New City, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were really happy we chose to stay here. The location is convenient and the room was comfortable and clean. What impressed me most was the caring staff. We arrived at the hotel before check in time. The desk clerk found us a room we could move into right away instead of having to wait around until check in time.... More 

Was this review helpful? Yes
Wesley M, Front Office Manager at Marriott West Palm Beach, responded to this review

Dear Linda K, Thank you for the great review. We are very glad to hear you enjoyed your stay at the West Palm Beach Marriott. Thank you for giving us the opputunity to provide extraordinary service as we look forward to hosting you in the future! West Palm Beach Marriott More 

Winter Park, Florida
Top Contributor
54 reviews 54 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 13, 2015

I grew up in West Palm but have not lived there for almost 30 years. I saw this hotel be built when I was in school and it opened as the Hyatt Palm Beach originally. I knew this hotel building had been around a while so I was a little worried about the age of the property. Also, this used... More 

Was this review helpful? Yes
Wesley M, Hotel Operaions Supervisor at Marriott West Palm Beach, responded to this review

Dear FloridaTourist_12, Thank you very much for your review. It is great to have you back in sunny West Palm Beach. We are so glad you enjoyed your experience with us. Speaking of the lobby, we are planning for a lobby renovation some time this year and our rooms completed a renovation at the end of 2012. We hope you... More 

Top Contributor
235 reviews 235 reviews
28 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed February 12, 2015

The room was comfortable and clean. The staff was very courteous and helpful. Walking distance to City Place and over the bridge to Palm Beach. I have stayed in other Brands for less money equally as good as this hotel and they will give you coffee in the morning and some give a lite breakfast. I guess you will charge... More 

Was this review helpful? Yes
Wesley M, Hotel Operations Supervisor at Marriott West Palm Beach, responded to this review

Dear ChrisAllentown_Pa, Thank you very much for your review. We are so glad our staff took great care of you and you were able to enjoy our downtown area. We are currently back in our busy season which is why our rates are higher than usual. The West Palm Beach Marriott is apart of the Full Service brand which has... More 

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