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Residence Inn West Palm Beach

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2461 Metrocentre Blvd, West Palm Beach, FL 33407
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Residence Inn West Palm Beach
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Residence Inn West Palm Beach
Residence Inn West Palm Beach
Residence Inn West Palm Beach
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92 reviews from our community

Traveler rating
    31
    27
    23
    7
    4
See reviews for
27
24
9
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (36)
  • Jun-Aug only
    (15)
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    (14)
  • Dec-Feb only
    (27)
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NYC
1 review
5 of 5 stars Reviewed 3 weeks ago

All Residence Inns have a similar feel so what separates them, IMO, is how the staff treats the visitors. As others have mentioned, the people here are top-notch -- Dan, the general manager, was incredibly responsive and accommodating when we contacted him with a few questions before check-in and his front-desk staff was similarly friendly and helpful during our stay.... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The property was not attractive on arrival. Room had an overwhelmingly strong scent of carpet deodorizer or air freshener. I am sensitive to strong smells, so I asked for another room, and it was the same. I couldn't stay at the hotel. Front desk staff were very understanding and accommodating.

Was this review helpful? Yes
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Andrea T, Thank you so much for taking the time to write about your experience with the Residence Inn West Palm Beach. I appreciate your kind words towards our staff and am delighted that we were able to find alternate accommodations for you. I have taken your comments concerning the odor into account and will be reviewing possible options... More 

Rome, Italy
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can only give the highest praise to the way this Residence Inn is conducted. Both the attitude of the staff towards the guests and the comfort provided in the suites were exceptional. Let me mention above all the Manager, Dan Patino, and the Desk Clerk, Audrey Lopez, who proved that the fine line between a guest and a friend... More 

Was this review helpful? Yes
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Wow! Thank you so much for taking the time to write about your recent stay. We all are delighted to hear that your stay was a pleasant one and cannot wait to have you back in our hotel again if your travels bring you back this way. Have a wonderful rest of the year and thank you once again for... More 

Winston Salem, North Carolina
Top Contributor
102 reviews 102 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent the week at this facility and it was my first Residence Inn experience while traveling for business. It won't be my last. At the end of each day it was truly like coming home because the staff was so friendly and catered to my every need. The manager, desk personnel and staff members that worked around the hotel... More 

Was this review helpful? Yes
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Ted K, I would like to thank you for writing about your recent stay with us here at the Residence Inn West Palm Beach. Your kind words will be shared with the staff so they can see the positive impact they all have on our guests. Have a wonderful day sir and we hope to see you again soon. More 

Naples, Florida
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My studio suite was spacious, with a large sofa, 37" TV and queen bed. Kitchen was fully equipped with all needed amenities. Bath was large and towels fluffy, shampoo and lotion Paul Mitchell. There is buffet hot breakfast of eggs, sausage, muffins etc, My room overlooked the fire pit and it was a nice quiet setting. It is located in... More 

Was this review helpful? Yes
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Lathamgal and thank you so much for taking the time to write about your recent stay. I love hearing from our guests and having the chance to share great comments with our staff. Have a wonderful day and thank you again for staying with us. More 

1 review
5 of 5 stars Reviewed April 15, 2015

My family and I went here in March for my sister's wedding and stayed one night. It was an amazing experience!! I loved the friendly staff and the complimentary breakfast was really good. I will be going on vacation in July and will definitely be staying here again.

Was this review helpful? Yes
Sarasota
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 12, 2015 via mobile

Really enjoyed our stay at this newly opened hotel. Everything was clean and new. Everyone was very friendly and helpful. Nice gym for Residance Inn. We usually stay at higher end hotels, but would choose this one over some of them.

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 24, 2015

Residence Inn West Palm Beach is in a great location and very close to City Place in West Palm Beach. Everyone worked with our family to be sure that our stay was very pleasant. City Place is a must go as well. Thanks for the nice visit!

Was this review helpful? Yes
new york
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 9, 2015

This hotel I was told by a Mainentance person that this hotel is only 5 years old. The room was clean however furniture worn and red wine on carpeting, doors to closet wont stay in slot. Needs an update. I was told that alot of people from overseas stay there because of St Marys Hospital that they go to for... More 

Was this review helpful? Yes 1
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Tank you so much for your response about your stay and your kind words about the staff. We are always looking for ways to improve our guests stay and will use your comments to continue the effort here at the Residence Inn. Please feel free to reach out to me personally if your travels bring you back to this area.... More 

Springfield, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 6, 2015 via mobile

My husband and I are loyal Marriott Rewards members so we make every effort to find a Marriott Hotel wherever we go. We like the Residence Inns for their spaciousness and kitchen facilities, so we chose this location to extend out 6 week stay in the West Palm area. On the plus side, the location near I-95 is excellent and... More 

Was this review helpful? Yes 1
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Thank you for your response and I would like to apologize for the lack of contact on my part. I would like to see if you might be able to give me some additional information so that I can follow up and investigate accordingly. I make every effort to speak to my guests and feel disappointed myself that I was... More 

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