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Residence Inn West Palm Beach

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2461 Metrocentre Blvd, West Palm Beach, FL 33407
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1 room 1 guest
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Residence Inn West Palm Beach
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95 Reviews from our TripAdvisor Community

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Traveler rating
    32
    28
    24
    7
    4
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28
23
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23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (35)
  • Jun-Aug only
    (19)
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    (27)
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Level Contributor
3 reviews
5 of 5 stars Reviewed July 26, 2015

This is the fourth time we've stayed at this Marriott property.....the hotel staff have consistently been very friendly and accommodating. Although our most recent stay, (July 2015), was on points Dan, the General Manager, was able to accommodate our request for an upgrade to a 2 bedroom suite. This Residence Inn at Metrocentre is the older of the two located... More 

Was this review helpful? Yes
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Thank you so much for your kind review about your stay. We all apreciate hearing positive feedback from our guests and I am personally delighted to know that we were able to make your stay more enjoyable. In my opinion nothing is more important that family and their comfort so it was our pleasure to serve you. Have a great... More 

Bradenton, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 6, 2015

Our entire team stayed here for a softball tournament and it was wonderful! The service was outstanding, the facility was great. And the breakfast was excellent. Large outdoor space for group fun, and plenty of room in the lobby area when the outside shuts down. And 15 minutes from the beach! We will definitely stay there again.

Was this review helpful? Yes
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello BChapman5 and thank you for your wonderful review. It was our pleasure hosting you and your team. Thankyou for staying with us and for having such a great team. I will make sure to share your comments with our staff members that assisted in making your stay a great one. Have a fantastic day! More 

Macon, Georgia
Level Contributor
281 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed June 11, 2015

Two night business stay and booked due to the rate. A great surpirse on arrival with prompt greeting and check-in by enthusiastic staff with knowledge of the area and great recommendations for restaurants and beach access. The outdoor pool was small but nice to sit by at night. Parking was adequate and the internet worked well. The breakfast for the... More 

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Abingdon, Maryland
Level Contributor
4 reviews
3 of 5 stars Reviewed June 1, 2015

The hotel rooms show wear but not enough to entice me to go back to the Springhill Suites Marriott that is two doors away, They had too many kids, small rooms, and too much noise. The room here does have a strong scent of a floral cleaning product, but it smells nice to me. It's just a little too strong.... More 

Was this review helpful? Yes
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Peggy S and thank you for taking the time to write about your recent stay in the West Palm Beach area. We are delighted to hear that the hotel was able to serve you well and look forward to your continued patronage. Have a fantastic day! More 

NYC
1 review
5 of 5 stars Reviewed May 8, 2015

All Residence Inns have a similar feel so what separates them, IMO, is how the staff treats the visitors. As others have mentioned, the people here are top-notch -- Dan, the general manager, was incredibly responsive and accommodating when we contacted him with a few questions before check-in and his front-desk staff was similarly friendly and helpful during our stay.... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 4, 2015

The property was not attractive on arrival. Room had an overwhelmingly strong scent of carpet deodorizer or air freshener. I am sensitive to strong smells, so I asked for another room, and it was the same. I couldn't stay at the hotel. Front desk staff were very understanding and accommodating.

Was this review helpful? Yes
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Andrea T, Thank you so much for taking the time to write about your experience with the Residence Inn West Palm Beach. I appreciate your kind words towards our staff and am delighted that we were able to find alternate accommodations for you. I have taken your comments concerning the odor into account and will be reviewing possible options... More 

Rome, Italy
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 3, 2015

I can only give the highest praise to the way this Residence Inn is conducted. Both the attitude of the staff towards the guests and the comfort provided in the suites were exceptional. Let me mention above all the Manager, Dan Patino, and the Desk Clerk, Audrey Lopez, who proved that the fine line between a guest and a friend... More 

Was this review helpful? Yes
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Wow! Thank you so much for taking the time to write about your recent stay. We all are delighted to hear that your stay was a pleasant one and cannot wait to have you back in our hotel again if your travels bring you back this way. Have a wonderful rest of the year and thank you once again for... More 

Winston Salem, North Carolina
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 2, 2015

I spent the week at this facility and it was my first Residence Inn experience while traveling for business. It won't be my last. At the end of each day it was truly like coming home because the staff was so friendly and catered to my every need. The manager, desk personnel and staff members that worked around the hotel... More 

Was this review helpful? Yes
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Ted K, I would like to thank you for writing about your recent stay with us here at the Residence Inn West Palm Beach. Your kind words will be shared with the staff so they can see the positive impact they all have on our guests. Have a wonderful day sir and we hope to see you again soon. More 

Naples, Florida
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 1, 2015

My studio suite was spacious, with a large sofa, 37" TV and queen bed. Kitchen was fully equipped with all needed amenities. Bath was large and towels fluffy, shampoo and lotion Paul Mitchell. There is buffet hot breakfast of eggs, sausage, muffins etc, My room overlooked the fire pit and it was a nice quiet setting. It is located in... More 

Was this review helpful? Yes 1
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Lathamgal and thank you so much for taking the time to write about your recent stay. I love hearing from our guests and having the chance to share great comments with our staff. Have a wonderful day and thank you again for staying with us. More 

1 review
5 of 5 stars Reviewed April 15, 2015

My family and I went here in March for my sister's wedding and stayed one night. It was an amazing experience!! I loved the friendly staff and the complimentary breakfast was really good. I will be going on vacation in July and will definitely be staying here again.

Was this review helpful? Yes
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