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DoubleTree by Hilton Hotel West Palm Beach Airport

Certificate of Excellence
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1808 S. Australian Avenue, West Palm Beach, FL 33409
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DoubleTree by Hilton Hotel West Palm Beach Airport
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DoubleTree by Hilton Hotel West Palm Beach Airport
Review This Hotel

588 reviews from our community

Traveler rating
    294
    151
    61
    54
    28
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110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel West Palm Beach Airport
See the most recent reviews
Sarasota, United States
1 review
4 of 5 stars Reviewed September 24, 2014

I was just in West Palm working a show. I would like to compliment Hany at the front desk.It was sure nice being greeted by him each night upon my return. His customer service was outstanding. No matter how busy he was he made each customer feel special and took care if their needs. I wish all customer service personnel... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Dale D., WOW!! Thank you for the amazing 5 star review! I will be sure to thank Hany personally for his dedication to our guests’ needs! We have a Guest Services marathon in place and this recognition just gained Hany a well deserved prize! Thank you kindly for the wonderful feedback and recognition, it is greatly appreciated! We hope... More 

Miami, Florida, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 21, 2014

Went to WPB for a concert at the Cruzan Amphitheater. Picked this hotel because of proximity to venue. The room was large and comfortable. Everything was impeccably clean. The air conditioner was good, cold and quiet. The towels were new and very plush. The hotel is currently redecorating the rooms. Ours was already done and quite beautifully done. The staff... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Carmen B., Thank you for the kind words and great review! It is great to see our staff getting the recognition they deserve for outstanding customer service! Glad you enjoyed your stay and hope to see you again soon! More 

1 review
4 of 5 stars Reviewed September 21, 2014 via mobile

Clean, friendly, comfortable and quiet are the words I would use to describe this hotel. It would be nice if there were more recreational things to do in the area but the hotel itself was nice and relaxing. The staff was also friendly and accommodating.

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Ideniz C., Thank you for the amazing review! I am glad to hear that you enjoyed your stay with us! We hope you come and visit us again! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2014

The staff was super nice, rooms were clean and beds were great. I even got a free cookie from Harry at the front desk when I got checked in. The location is great and close to the beach and downtown. Definitely recommend this place to stay at.

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Ryanj6h3, WOW!!!! Thank you for the amazing 5 star review and feedback! I hope you enjoyed your Doubletree Cookie!! It's always great to hear wonderful feedback regarding our staff and property! We hope you come and visit us again! More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2014

Enjoyed my stay at the doubletree; although it's going through renovations the staff did its best to accommodate all your request. Thanks for the renovation buck which was a great touch. The fort desk staff was great and I LOVED the jerk chicken pita. Can't wait to return

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Alex, Thank you for posting this great review and the phenomenal feedback! I will relay to the entire team what a great job they are doing! I am glad to hear that even though we are under renovations, your stay was enjoyable and that you loved the Jerk Chicken Pita! We hope to see you again soon! More 

Ozone Park, New York
Top Contributor
54 reviews 54 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 17, 2014

I was picked up at the airport, given a warm cookie, and greeted at the hotel with a welcoming smile! My room was smartly decorated with a comfortable bed, ample tv channels, a desk, a sofa, a refrigerator, a coffee pot, and everything that helped me enjoy my stay. I also enjoyed the bar, the restaurant, the very nice pool,... More 

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear NYCSkippy, Thank you for the feedback and review! I am glad you enjoyed our location, the amenities we offered and the staff! We can’t wait for your return visit! More 

Miramar, FL
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 17, 2014

good location, convenient access to office parks, downtown West Palm shops/dining and staff were good. Still some renovations going on, but noise and dust were kept to a minimum. A/C noise in room was loud, but worked well and worked light white noise machine as I slept well and did not hear anything else.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Msfvt (Miramar, FL, Thank you for your feedback and review! I am glad you enjoyed our locations and were able to visit City Place! We can’t wait for your return visit! More 

Gilbert, United States
1 review
3 of 5 stars Reviewed September 14, 2014

The hotel is undergoing some renovations at this time, so the expectation was tempered for a high quality stay. Still, I was surprised at the aged condition of the place and the furnishings in general. I will not stay again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Douglas, Thank you for taking the time to share this detailed feedback on your recent stay with us. We appreciate your honest input on our services. As we under renovations, we will use your comments as we continue to evolve our guests' experience moving forward. We hope you will return again as our renovations will be complete towards the... More 

Miami, United States
1 review
5 of 5 stars Reviewed September 13, 2014

Good location, reasonably priced, excellent staff, an upscale feel to it. The restaurant is modest in size and offerings but the food was good. This was our second stay at this hotel. I am irritated the this review must have 200 characters in order to be submitted. That is all I have to say.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Edwin, Thank you for posting this great review and loyality to the property! Glad to hear that you enjoyed your stay and that the staff were able to make it memorable! We hope to see you again soon! More 

Portland, Oregon
Top Contributor
63 reviews 63 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 11, 2014

Had a few qualms about it, but mainly a good experience thanks to their very friendly staff. Because of construction got coupons for their restaurant and some local places. Got the bed and breakfast package for just a little extra so woke up to good breakfast. Newspapers at the front desk so first come first served and ran out at... More 

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear mcmusgro (Portland, Oregon), Thank you for the amazing feedback and review! I will be sure to pass along the kind words to our team! Glad to hear that you enjoyed your stay and were able to visit City Place via our complimentary shuttle! We can’t wait for your return visit! More 

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