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DoubleTree by Hilton Hotel West Palm Beach Airport

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1808 S. Australian Avenue, West Palm Beach, FL 33409
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DoubleTree by Hilton Hotel West Palm Beach Airport
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729 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel West Palm Beach Airport
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Richmond, Virginia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

I stayed here for business. Shuttle service was available from the airport to the hotel, which was very convenient. The check in process was very efficient and the staff has been most pleasant. The hotel itself is very pretty, including the lobby. The pool was very clean and refreshing. There were plenty of good quality lounge chairs, each with its... More 

Helpful?
Thank Kristin G
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Kristin G., We appreciate your feedback and review! We are glad to hear that you enjoyed your stay and the amenities the hotel offers. Glad to hear you enjoyed the pool! We hope you return again soon! Sincerely, Jenny Muniz, Guest Services Manager More 

Deadwood, South Dakota
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 13, 2015 via mobile

Clean and friendly staff and good for 1 night only. Very small pool and only 1 umbrella to use by the pool so I don't recommend this hotel for R&R. Currently hotel is under reno and very noisey with construction workers walking by the pool area all day long.

Helpful?
Thank Redskinfanatic
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Redskinfanatic, Thank you for your feedback and review regarding your stay at our property! We are happy to hear that you enjoyed your stay but I'm sorry that you were not able to enjoy the pool with only one umbrella. I will follow up with our maintenance team to ensure all of our pool amenities are in place during... More 

New Port Richey, FL, United States
1 review
4 of 5 stars Reviewed April 13, 2015

Very nice. A little disappointed that there was no hot tub or complimentary coffee in the lobby. Staff was great and room was very comfortable. Shuttle service is a definite attribute. We didn't have to worry about driving to City Place. We were dropped off and picked up in a very convenient spot. I think the hotel is a little... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pamela L
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Pamela L., We appreciate your feedback and review regarding your stay at our property! I'm sorry to hear you were disappointed as we do not offer the choice of complimentary coffee or a hot tub! I'm glad to hear you were able to enjoy the amenities we have to offer such as the shuttle transportation. We hope you will... More 

Brooklyn, New York
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 7, 2015

The rooms are nice and spacious. very clean. Beds are very comfortable. Staff is very accomadating. Close to "city place". Stayed here with 3 kids. They all had fun! Pool seems to be heated. They offer a paid breakfast buffet. Its very good. They also have a laundry room and gym.

Helpful?
1 Thank Cathy F
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Cathy F., Thank you for the candid review regarding your stay at our property! I'm glad to hear you enjoyed a nights rest in our comfortable beds and your kids enjoyed the pool! We hope to see you again soon! Sincerely, Jenny Muniz, Guest Services Manager More 

Woodstock, GA
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 7, 2015

We stayed there for about half a week. The hotel is very nice. There were some things that were rough because of construction. The pool is very nice and it private. I talked to a number of people and they were all from the airline so that says something about the hotel. The beds are soft and cozy. The bathrooms... More 

Helpful?
1 Thank jsle
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Jsle, We appreciate your feedback and review! I'm sorry to hear that parts of your stay was interrupted by the construction crew! I'm glad you were able to enjoy the atmosphere of the pool! We hope you will return and allow us the opportunity to better service your needs! Sincerely, Jenny Muniz, Guest Service Manager More 

West Palm Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 6, 2015

This DoubleTree is convenient located close to the Palm Beach Int'l Airport, West Palm Beach center and Highway 95. While the hotel is in its last phase of renovation (March 2015), the great service, helpfulness and overall friendliness of the staff is more than commendable and makes up for any temporary inconveniences. In particular, Hony at the check-in desk and... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lars B
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Lars B., We appreciate your feedback and review regarding your stay at our property! Glad to hear you enjoyed your stay and the progress of our renovations! I will be sure to thank Hany personally for his continued dedication to our guests’ needs! We can't wait for your return! Sincerely, Jenny Muniz, Guest Services Manager More 

Nice, France
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 2, 2015

Omar Johnson (Assistant to the manager) went our of the way in an extra ordinary manner to make sure I had a pleasant stay. Thank you for great service and comfortable rooms. Perfect for a Business stay.

Helpful?
1 Thank MAKAFERR
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear MAKAFERR, Thank you for the amazing 5 star review and feedback regarding your stay! It is great to see employees getting the recognition they deserve and I will be sure to thank Omar personally for the job well done! Glad you enjoyed your stay and hope to see you again soon! Sincerely, Jenny Muniz, Guest Service Manager More 

new york, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 28, 2015

bathtub rusty. shower water very slow.room key keep disactivated all the time. fitness room small and tv remote control did not worked. hotel under construction. never got my welcome cookie.Allergy reaction to bed sheets

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jacqueline M
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Jacqueline M, Thank you for your feedback and for choosing our hotel! We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our... More 

St. Petersburg, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

We had the pleasure of staying at the Doubletree while in town for a wedding. After a sleepless night at another hotel, I booked here online. I can't say enough about Omar, the assistant Manager and his staff! Everyone was so friendly and helpful. The renovations were just finished and the hotel looked great. I will stay here for all... More 

Helpful?
1 Thank Lisa P
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Lisa P., Thank you for the amazing 5 star review! I will be sure to pass these amazing words of kindness on to Omar and his staff and thank them personally for a job well done! It was a pleasure having you stay with us! We hope you come back soon! Sincerely, Jenny Muniz, Guest Services Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 27, 2015 via mobile

I'll be staying here for 7 weeks and as of now I have been very pleased with the service. I was checked in by Hany and he was more than willing to assist me in every way. Sharon took very good care of me in the restaurant with a smile and great attention to detail. The hotel is under construction... More 

Helpful?
1 Thank PC B
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear PC B., We appreciate the kind words and great review! It is great to see employees getting the recognition they deserve and I will be sure to thank Hany and Sharon personally for the job well done! I'm glad you've enjoyed your stay thus far and look forward to hearing how the rest goes! We hope to see you... More 

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