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DoubleTree by Hilton Hotel West Palm Beach Airport

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1808 S. Australian Avenue, West Palm Beach, FL 33409
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DoubleTree by Hilton Hotel West Palm Beach Airport
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643 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel West Palm Beach Airport
See the most recent reviews
1 review
5 of 5 stars Reviewed December 19, 2014

We arrived late in the evening and I think that because of construction in the hotel and checking in after everyone else, there was a potential issue with our rooms. Thankfully Hany, at the front desk was there to save the day. He not only averted a bad situation, he did it with a smile and made us very comfortable.... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear David, WOW!!! Thank you for the kind words and great review! It is great to see employees getting the recognition they deserve and I will be sure to thank Hanny personally for the job well done! Glad to hear that he was able to turn your stay into an enjoyable one! Thank you for booking with us, we hope... More 

Roswell, GA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 18, 2014

The hotel is being renovated, as noted by other reviewers, but I never heard a sound between 6 pm and next morning at 9 am. New carpet and furniture smell should be expected. I asked for and got a renovated room on 5th floor away from I-95 to be as quiet as possible and the front desk clerk was most... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear LB77 (Roswell, GA), What a phenomenal 5 star review! I'm glad to know that we were able to accommodate your needs! I'm glad that you were able to experience your stay in one of our renovated rooms! I'm glad you enjoyed the cream spinach soup! We hope you return to stay with us again! Warm Regards, Jenny Muniz More 

Spring Hill, Florida
Level Contributor
114 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed December 18, 2014

This was my second stay at this property during the renovation. The smell of the new carpet and paint is unpleasant but it will be gone in a month or so. The renovation looks well done and the rooms are decent, the issue I have is with security. I was a bit unnerved when I parked and noticed broken car... More 

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Dale S., Thank you for the loyalty and the feedback! We sincerely apologize for the very unfortunate experience during your stay at our hotel. This issue is being looked into immediately and with the assistance of our security team, we will ensure it is maintained. We thank you again and hope you will give us another opportunity and visit... More 

Gainesville, Florida
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 13, 2014

This hotel will be wonderful after the renovations, but if you are sensitive to the fumes in new carpets, at least call to find out how far along they are with them. My husband and I stayed there just a few nights ago, based on the terrific location and the website notification that the impact of renovations to guests was... More 

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear CorkyMom, Thank you for your review. I am sorry to hear that were sensitive to fumes in the new carpet! We are actively working with our team to ensure convenience and comfort are our first priority. I apologize that the sensitivity to our renovations interrupted your stay. We hope you will consider giving us the opportunity to make it... More 

Fort Worth, Texas
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed December 13, 2014

I really wish I had reviewed this hotel before booking. Thankfully I was only here one night. Perhaps this hotel will be acceptable after the renovation is complete but currently it is completely subpar. The rooms are old and worn out. I don't thing there has been an update in decades. I was actually afraid to sit on the furniture... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Texan1010, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay! We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again and be... More 

Boca Raton, United States
1 review
4 of 5 stars Reviewed December 11, 2014

the room was perfect clean, quiet the location wasn't the best but it worked for what I was there for .. I would recommend this hotel. If you are considering this hotel make sure you do your home work only reason I say this is due o the location.. I thought it was a lot closer to where I was... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Mackenzie, Thank you for your review and the recommendations! I am glad to hear that you enjoyed your stay! I'm sorry to hear that our location took you away from your course a bit but hope that you will return to stay with us again! Sincerely, Jenny Muniz More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 10, 2014

Currently this hotel has renovations going on. I asked for a room that is not a connecting room, but was put in one anyway. The maids were very loud opening and closing doors so it was hard to sleep in. The breakfast was really bad. Everything was empty. Enough food was made for three people then it went empty again.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear 938ronaldh, Thank you for your review & feedback! I apologize that you were put into a connecting room and that you did not enjoy your sleep! I will meet with my Executive Chef and find out why there wasn't enough food out on the buffet. We hope that you will return in the future and allow us the opportunity... More 

Los Angeles
2 reviews
3 of 5 stars Reviewed December 10, 2014

Still not completed with construction, which we knew going in - but lots of workers making a lot of noise very early, even on a Sunday morning. Not good ... Perhaps once construction is done the experience will be better. That said for the money we paid - we do feel that there should have been more provisions to accommodate... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Frish27, Thank you for staying with us at our hotel. We appreciate your candid review of our property and sincerely apologize for the inconveniences experienced. We do our best to make sure all of our guests have a rewarding stay and we appreciate your patience and understanding while our renovation is completed. We hope that next time you’re in... More 

Viera, Florida
Level Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed December 9, 2014

We stayed here while in town for a lacrosse tournament in Wellington. Quick 20min drive to the fields was perfect. The hotel was going through some renovations but we never heard a sound. They did a great job of making sure the renovated areas were covered up. The front desk clerks were all helpful and gracious. The rooms were a... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Cantsitstill17, Thank you for the 5 star review! Glad to hear that you enjoyed your stay at our property! Thank you for the kind words, I will be sure to thank the Front Desk Staff personally for their dedication to our guests’ needs! Glad you enjoyed your stay and hope to see you again soon! Sincerely, Jenny Muniz More 

Level Contributor
1 review
3 of 5 stars Reviewed December 9, 2014

The hotel room was good, the services were OK depending on the day. The hotel was under construction, so it was very umpleasant stay. I only received a $5.00 credit for the two week stay, for the inconvience of the construction.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear W4225JBmariar, Thank you for your review and feedback! I'm sorry to hear that your stay was unpleasant due to the construction. . We appreciate your patience and understanding as we complete improvements to our guest experience. We hope you’ll stay with us again and be one of the first to enjoy our improvements! Sincerely, Jenny Muniz More 

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