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DoubleTree by Hilton Hotel West Palm Beach Airport

3.0 of 5 1808 S. Australian Avenue, West Palm Beach, FL 33409
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Certificate of Excellence 2014
DoubleTree by Hilton Hotel West Palm Beach Airport
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DoubleTree by Hilton Hotel West Palm Beach Airport
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536 reviews from our community

Traveler rating
    263
    141
    57
    48
    27
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel West Palm Beach Airport
See the most recent reviews
Lexington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Nice service and transport to and from City center every 30 minutes. The pool was wonderful and warm. Friendly service at all hours by all the staff. The location is also good for access to the convention center. Free breakfast was also very good with wide selection of fresh fruits and hot dishes. Snack bar also well stocked in front... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Robin C., We appreciate your feedback and 5 star review, it is greatly appreciated! I'm glad that you were able to enjoy a comfortable stay and indulge in the amenities we offer! We hope you return soon! Sincerely, Jenny Muniz More 

Forest Hills, United States
2 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This should be a really nice hotel.....in about 6-10 months!! Property is undergoing massive renovation. No restaurant....they put tables and chairs in a meeting room and using that for food service. Hotel staff has poor and uncaring attitude.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Thank you once again for reiterating your comments, your feedback is greatly appreciated as I expressed on the phone with you after your stay. I am surprised to hear that you feel the compensation issued was not sufficient, especially after I asked “what can I do to make up for the experience” and you explained you were not asking for... More 

West Palm Beach, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

My wife and I enjoyed the stay, but I think we expected a little more for the money ($200/night). The staff was nice, though the shuttle driver was not helpful. The breakfast buffet was quite limited and the construction in the lobby was a detraction. Our room was small but nice.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Cyrene, Missouri, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This place is so nice, with great people working there. The pool and courtyard are amazing. The rooms are comfortable and clean. Second time we stayed here. It's right off 95 and PGA Blvd, so is very easy to find and drive from/to. Plan to stay here again next January!

Was this review helpful? Yes
Portage, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We chose hotel due to location & price. We had a reservation snafu the first night but the staff transferred our bags to the proper room type the next morning. Once we resolved the reservation issue, the room, staff, and service were wonderful. Definitely would stay here again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Boston, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

This hotel is fine for a brief stay if you're going in and out of PBI, however you should stay away otherwise. Difficult to explore the Palm Beach area without a car. The cleaning and meal staff can be a little snippy at times. The room keys kept deactivating and desk personnel acted like it was a burden to call... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Christopher S., Thank you for staying with us at our hotel. We appreciate your review of our property and sincerely apologize for the inconveniences experienced! We do our best to make sure all of our guests have a rewarding stay and we appreciate your patience and understanding while our renovation is completed. We will keep your comments in mind... More 

West Palm Beach, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

We booked by telephone directly with Hilton Honors. We were not told that the hotel was under renovation. When our family arrived, we first noticed the lack of fixtures and wall covering. Then, on check in, the number in our party and the duration of our stay was incorrectly shown on the reservation card. When I noted this to the... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear PRC0629, WOW! Thank you for the amazing review and feedback regarding your stay! I will be sure to thank our front desk staff personally for their dedication to our guests’ needs! I'm glad your family had a comfortable stay and a positive experience. We hope that when your in the area again, you will come back and visit! Sincerely,... More 

Fort Lauderdale, Florida
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was very nice. They were doing some upgrades, but it did not interfere with any activities. The entire staff was very nice and helpful. The room was clean and well laid out. The rate was a bargain.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Richard S., Your reveiw and feedback are much appreciated! I'm glad you enjoyed your stay at our property. I will thank the staff personally for their helpfullness. We hope that when you are in the West Palm Beach area, that you will visit us again! Sincerely, Jenny Muniz Guest Services Manager More 

Tallahassee, Florida
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel before Christmas and was glad I didn't let the ongoing renovation reviews scare me away. Hotel was clean and had that new smell (which is not a bad thing). Our room was on the 5th floor which had already been renovated. Room was clean and there was not an odor present. Bed was super comfortable! Liked... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Vicky G., Thank you for the wonderful review and feedback, it is greatly appreciated. Glad to hear that you and your family were able to enjoy your stay with us! Glad our staff as well as the workers were friendly and polite! Hope you and your family had a wonderful Christmas. We hope to have you and your family... More 

1 review
5 of 5 stars Reviewed December 22, 2014

Our stay was comfortable despite renovations being done. We got complimentary room service and shuttle to city place, complimentary bottled water and news paper. Excellent location and overall great place to stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear 752tessaa, Thank you for your feedback and for choosing our property during your stay! I''m glad that your stay was comfortable and you were able to enjoy the amenities we offer. We hope you return soon! Sincerely, Jenny Muniz More 

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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree
Hotel Style:
#8 Family Hotel in West Palm Beach
#10 Romantic Hotel in West Palm Beach
#13 Business Hotel in West Palm Beach

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