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DoubleTree by Hilton Hotel West Palm Beach Airport

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1808 S. Australian Avenue, West Palm Beach, FL 33409
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DoubleTree by Hilton Hotel West Palm Beach Airport
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DoubleTree by Hilton Hotel West Palm Beach Airport
DoubleTree by Hilton Hotel West Palm Beach Airport
DoubleTree by Hilton Hotel West Palm Beach Airport
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608 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hastings on Hudson, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Recently, I was a guest at the property in West Palm Beach, FL and my decision to stay at the Double Tree by Hilton Hotel certainly doubled my expectations after speaking to the Mr. Omar Johnson, the assistant general manager, regarding my accommodations. He was most courteous , attentive, gracious and professional in displaying hospitality to his guests and definitely... More 

Was this review helpful? Yes
Washington, DC
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Free airport shuttle, clean nice-sized rooms, full bar and restaurant, cheerful + helpful staff, large 24/7 work-out room with four treadmills, and large outdoor pool. Very comfortable experience - and very convenient to airport, I-96, and downtown West Palm Beach.

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear daroff, We appreciate your feedback and review! Glad you enjoyed our new updates and your stay was comfortable! We hope that when you come back to the area, you will stay with us again! Sincerely, Jenny Muniz, Guest Services Manager More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

Staff was very personable and offered help as our family stayed several days. Breakfast team was excellent. Rooms were pleasant and had been updated, as was the the lobby. Dining room is under remodel activities and staff did a good job working around this.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear 160francisf , We appreciate your feedback and review regarding your recent stay! I'm glad we were able to make your stay memorable! We hope you will return to see our new updates in the Restaurant! Sincerely, Jenny Muniz, Guest Services Manager More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was only at this hotel for about 12 hours before catching a flight, and I had no complaints -- got my cookie, had a comfortable sleep, nice shower, etc. But in that time, I left my e-reader at the hotel. Although it took a couple of calls to reach him, assistant manager Omar went out of his way to... More 

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Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear helene1232013, Wow! Thank your for an outstanding review regarding your stay at our property! Glad to hear you enjoyed your stay and received your cookie! I'm glad Omar was able to retrieve your e-reader and get to you safely! I will be sure to thank Omar personally for his dedication to our guests’ needs! Thank you again for your... More 

New York, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Hany was amazing and really helped us out by welcoming us into the hotel after a disaster flight experience. He made us feel human again after we endured a long day of missed connections and disasters with an overtired infant. Offering us an upgrade, warm cookies, water, and a smile really went a long way. We can't thank him enough!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Emily S., WOW, what a review! I'm sorry to hear that your flight was a disaster! I'm glad that when you reached our property, Hany was able to accommodate your needs and make your stay rewarding! I will personally thank Hany for a job well done! We hope you return to visit us again soon! Sincerely, Jenny Muniz, Guest... More 

Orlando, Florida
1 review
4 of 5 stars Reviewed 6 days ago NEW

Hotel looks great after total renovation .....stay here on business trips . Both Mercedes and Jessica at the front desk were very gracious and informative . The hotel van will pick you up at the airport and drive you within a five mile radius of the hotel . The rooms are cheerful and clean. The staff is friendly. I enjoyed... More 

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Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Moe772, We appreciate your feedback and review! Glad to hear your like the hotel renovations! It is great to see employees getting the recognition they deserve and I will be sure to thank both Mercedes & Gessica personally for the job well done! Glad you enjoyed your stay and hope to see you again soon! Sincerely, Jenny Muniz, Guest... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stay here a lot for business and it has always been pleasant. The staff is always superb!! Mercedes and Gessica at the front desk were very helpful and especially accommodating this last stay. The new renovations are gorgeous, everything came out so good!! The rooms are very nice. The beds are super comfortable, there is a mini fridge (which... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Amanda K., It is a pleasure having you stay with as our family member! I will be sure to thank both Mercedes and Gessica personally for their dedication to our guests’ needs! I'm glad you've enjoyed with us as well as our new improvements! Thank you kindly for the wonderful feedback and recognition, it is greatly appreciated! Sincerely, Jenny... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

As soon as I walked into this hotel I just absolutely loved the renovation. Mercedes and Gessica were quite sweet and extremely nice as soon as I walked up to the front counter. They were such a great help and they were so warm and inviting. I would love to see them the next time I stay here because they... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Wilfredo G., Wow! Thank you for the amazing review and feedback regarding your stay at our property! Glad to hear you were impressed with the renovations and our new look! It is great to see employees getting the recognition they deserve and I will be sure to thank both Gessica & Mercedes personally for a services our guest needs!... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

The Doubletree West Palm is an excellent hotel to stay at. The staff is very pleasant from the van driver to the women who greeted us at the front desk ( Mercedes and Gessica)! The property is newly renovated and they did a wonderful job! The decor is chic and provides a relaxed atmosphere. The room was clean and spacious... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear L. G., We appreciate your kind words regarding your stay and the staff at our property! I will personally give kudos to the van driver as well as Gessica & Mercedes for providing excellent customer service to our guest needs! I'm glad you enjoyed our new updates! We hope you return again! Sincerely, Jenny Muniz, Guest Services Manager More 

Richmond, Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

I stayed here for business. Shuttle service was available from the airport to the hotel, which was very convenient. The check in process was very efficient and the staff has been most pleasant. The hotel itself is very pretty, including the lobby. The pool was very clean and refreshing. There were plenty of good quality lounge chairs, each with its... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Kristin G., We appreciate your feedback and review! We are glad to hear that you enjoyed your stay and the amenities the hotel offers. Glad to hear you enjoyed the pool! We hope you return again soon! Sincerely, Jenny Muniz, Guest Services Manager More 

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