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DoubleTree by Hilton Hotel West Palm Beach Airport

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1808 S. Australian Avenue, West Palm Beach, FL 33409
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DoubleTree by Hilton Hotel West Palm Beach Airport
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DoubleTree by Hilton Hotel West Palm Beach Airport
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657 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

This was the first time I have visited the doubletree hotel in west palm beach. After the three hour drive in the rain, my group and I were very frustrated. Once we came to the counter to check in, Mercedes and Gessica sensed our frustration and were extremely helpful. They were so gracious and kind and next time I come... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

The staff that helped us at this location were great! The staff, Gessica and Mercedes bent over backwards to make sure our visit to south Florida was the best it could be. I will absolutely be staying here the next time I am in the West Palm Beach area.

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Travel on business and this is by far one of the best at understanding the plights of the traveling public. New bar and restaurant area is very nice and upscale compared to the non renovated hotels. Can't beat the location for convenience to downtown and the airport. The staff is awesome!

Was this review helpful? Yes
Saint Louis, Missouri
Level Contributor
86 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is of medium size with six floors, restaurant, swimming pool, gym and plenty of free parking. Did I mention 'free' parking! That saves you $10 per night off the bat! All of the staff were friendly and willing to please! This hotel apparently has had a recent renovation, because they mention it in the advertisement. It is well... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear LC95, We appreciate your feedback and comments regarding your recent stay at our property! Glad you were able to enjoy the amenities we have to offer as well as the delicious cookies! We hope you return to stay with us again! Sincerely, Jenny Muniz, Guest Services Manager More 

florida
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Recent remodeling was well done. We had a junior suite at very reasonable rate. Hilton Diamond perks included decent breakfast. Had shuttle available to airport and City Place. I recommended hotel to nearby company which has many visitors.

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear rkboca, Thank you for your comments and the 4 star review! I am glad you enjoyed the Diamond Honors perks! Thank you for the recommendations! We can’t wait for your return visit! Sincerely, Jenny Muniz, Guest Services Manager More 

New York City, New York
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I was flying with Delta last week and I was waiting at the airport for many hours until they told us our flight had unexpectedly been canceled. So they sent me to doubletree by hilton and from the moment the shuttle driver (Jorge) picked me up I knew I was in better hands. He was incredibly nice and very courteous... More 

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Kim l., WOW! We appreciate the 5 star review and your feedback on your past stay! It is great to see employees getting the recognition they deserve and I will be sure to thank Jorge and Mercedes personally for the job well done! Glad you enjoyed your stay and hope to see you again soon! Sincerely, Jenny Muniz, Guest... More 

common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I'm here on business and walking by the restaurant daily toward the gym I had the pleasure of meeting Ken Monaghan (bartender) I have to say he truly enlightened me on places I should visit while in Florida to amazing entrees on the hotel menu. "The salmon is amazing by the way". Ken is personable and extremely engaged with his... More 

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Amsison36, WOW! What a phenomenal 5 star review! Thank you for the kind words! It is great to see employees getting the recognition they deserve and I will be sure to thank Ken personally for the job well done! Glad you enjoyed your stay and will return soon to enjoy another salmon entrée! See you soon! Sincerely, Jenny Muniz,... More 

common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This DoubleTree appears to have been newly renovated and updated. One of the best I've seen. Beautiful lobby and dining areas with very clean rooms. The customer service upon check in was also fantastic. Mercedes checked me in, kindly upgraded my room, and did so quickly and politely. Thanks!

Was this review helpful? Yes 2
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Greg N., WOW! What a rewarding 5 star review! Glad to know you enjoyed your stay and received exceptional customer service! We are very proud of our new renovations and I'm glad you were impressed as well! We hope to see you again soon! Sincerely, Jenny Muniz, Guest Services Manager More 

Louisville
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went to PBI to visit my grandparents who live close by but needed a good property to stay in the evenings as well as one with a shuttle to take me back to the airport. This hotel did a great job with that! The beds were comfy and rooms clean and fresh. Food at the hotel is a bit... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear fern23, We appreciate your feedback and review regarding your recent stay! Glad to know that we were able to accommodate your needs! We are glad you were able to enjoy a comfy bed and were minutes away from the airport! We hope that your travels bring you back to the area soon! Sincerely, Jenny Muniz, Guest Services Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've never staid in this hotel, but we decided to make a four night reservation there on June 16 during our Florida trip, and the first day that we arrived, everything went smooth and enjoyable. We checked in early and didn't have no problems. Our room was super clean everyday! There was no stressing about our room being clean everyday.... More 

Was this review helpful? Yes 2
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Driana T., We appreciate the wonderful feedback and review regarding your recent stay with us! It's always great to see employees getting the recognition they deserve and I will be sure to thank the Housekeeping department personally for the job well done! Glad you enjoyed your stay and hope to see you again soon! Sincerely, Jenny Muniz, Guest Services... More 

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