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DoubleTree by Hilton Hotel West Palm Beach Airport

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1808 S. Australian Avenue, West Palm Beach, FL 33409
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DoubleTree by Hilton Hotel West Palm Beach Airport
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644 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Evelyn and Jorge provided remarkable customer service. They are both a great asset to DoubleTree by Hilton Hotels. It was a pleasure staying here, we will be sure to recommend this hotel to our friends and family. A job well done! -Maggie AND Ashley

Was this review helpful? Yes 1
Valrico, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

First, I know they are slowly renovating but they have a lot of work to do. I felt like I was driving up to an old run down hotel as I drove up. It took 15 minutes to get checked in and the worst part, the hotel forgot who they put in my room so they called my room at... More 

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Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear jkfairley, Thank you for your feedback and for choosing our hotel! My sincere apologies for the encountered problems. A wait time of 15 minutes for check-in and then having to call the guest to confirm is not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right! We... More 

Winter Springs
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

First, the cookies are to die for. The hotel has been remodeled and looks great. The have a full bar and restaurant as well. Location is close to City Place but you have to drive to it. About 10 minute drive. The only complaint I have and I voiced out at check out was that there was quite a few... More 

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Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Daniel A., Thank you for staying with us at our hotel! We appreciate your candid review of our property and sincerely apologize for the inconveniences experienced. We do our best to make sure all of our guests have a rewarding stay! We will keep your comments in mind while we work to improve our guest experience. We’ve also addressed... More 

Tampa, Florida
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The facility, rooms, cafe, cafe service, cleanliness, and fitness center were all exceptional. The front desk staff gets two thumbs down, as a gold member I expect certain things from a Hilton property as I stay exclusively with them. The front desk was not friendly, very condescending, and down right not engaged in my transaction. Not a good first impression,... More 

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Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Kevin W., Thank you for your feedback and review! We’re sorry we didn’t provide the quality of service you deserved during your recent stay at our hotel! We also apologize that you did not receive your cookie at check-in! We have reviewed your comments with our Front Office Manager and Staff and hope that you will give us another... More 

Austin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The place is freshly remodeled. The staff is ridiculously friendly and helpful. They address any and all concerns instantly and with a smile. From the moment that Jorge picked me up at the airport in the middle of the night with a smile, I knew I'd be in for a good stay. I was right. I could go on and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Meshullam H., We appreciate your feedback and review on your recent stay with us! We thank you for the kind words and great review! It is great to see employees getting the recognition they deserve and I will be sure to thank Jorge personally for the job well done! Glad you enjoyed your stay and hope to see you... More 

Tampa, United States
1 review
5 of 5 stars Reviewed 1 week ago

I travel for work all the time, so I stay at more hotels than I'd like to admit. This location has friendly staff, clean rooms, and great service. Overall, my experience was very positive! I will definitely stay here again the next time I am in the area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Bahijeh I., Wow! What a phenomenal 5 star review! We wish you could have stayed longer! I am glad you enjoyed our location and had a positive experience! We can’t wait for your return visit! Sincerely, Jenny Muniz, Guest Services Manager More 

Massachusetts
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was quite nice. I don't usually stay at Hiltons and really had no idea what to expect. I was pleasantly surprised at the ease of check in and how courteous and professional the staff was. The room was quite comfortable, food was great and I have no complaints at all!

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Christine K., We appreciate your feedback and thank you for the 5 star review! I'm glad to hear that you stayed at a Hilton property and had a wonderful experience! We were able to meet your expectations with no complaints! We hope that within your travels, it brings you back to our area! Sincerely, Jenny Muniz, Guest Services Manager... More 

Aurora, Ohio
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

On the positive side - the restaurant staff was awesome. They did not have iced tea made for breakfast, but whipped some up for me. The were prompt and very friendly. The front desk staff were not very accommodating. They checked me into a dirty room, and then wanted to discuss if it was really dirty (the sheets were rumpled... More 

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Susan S., We appreciate your feedback and comment regarding your recent stay with us! My sincere apologies that you were not satisfied with the quality of service you deserved during check-in & checkout! We appreciate that you brought this to our attention so we could help make it right! We hope you will give us a second chance to... More 

Winter Park, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The first problem was that as soon as we got into the room we found that the TV remote did not work. I called done to the desk and asked them for a replacement which never happened. When I had some bring up sheets for a fold out bed I asked them for a new remote, never heard back from... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Arthur R., Thank you for your review of your past stay at our hotel! Hearing from our guests helps us provide the best experience possible! We’re sorry that the comfort of your stay was not what you expected and that your remote and linen were not made available to you at your request! We’ve shared your comments with our... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

After being told by the 800 # that we would have a rollaway, we were informed at check in that we wouldn't get one. They quickly fixed the problem and upgraded us to a Jr Suite. It was a beautiful room. A bit disappointed with the check out. Was never asked how our stay was. First time that has happened... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear 514tonim, We appreciate your feedback and review regarding your recent stay! Great to hear that the staff were able to accommodate your needs into a Jr. Suite! I sincerely apologize that at checkout, you were not asked how your stay was! We’ve also addressed your issues with our staff and hope that next time you’re in the area, you’ll... More 

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