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DoubleTree by Hilton Hotel West Palm Beach Airport

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1808 S. Australian Avenue, West Palm Beach, FL 33409
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DoubleTree by Hilton Hotel West Palm Beach Airport
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664 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I was very impressed with The top grade customer service The front desk provided for me The receptionist was very friendly And quick to answer all my questions and suit my accommodations at the last minute. Evelyn was truly a pleasure to deal with and made my stay absolutely Wonderful I am very appreciative

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Chrsrr, Thank you for the kind words and great review! It is great to see employees getting the recognition they deserve! I will be sure to thank Evelyn personally for the job well done and providing exceptional service to our guest needs! Glad you enjoyed your stay and hope to see you again soon! Sincerely, Jenny Muniz, Guest Services... More 

Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Palm Beach is not my favourite place to visit but the hotel was great. Staff friendly and helpful. Clean, spacious. Loved the double lounge to relax in. Restaurant great and the food also great as well as the bar. Len friendly and Livvy a great waitress.

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Lynn C., Thank you for the kind words and great review! It is great to see employees getting the recognition they deserve and I will be sure to thank both Ken and Oliva personally for the job well done! Glad you enjoyed your stay and hope you will return in the future to stay with us again! Sincerely, Jenny... More 

Clover, Sc
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The title says it all. This DoubleTree is not up to snuff. The staff is not the least bit friendly, from the bartender to the breakfast server to the front desk. I had mildew in my shower, left a note for the housekeeper in the morning. Came back to the room that afternoon and the note was gone but the... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Glenn M., Thank you for your feedback and for choosing our hotel. We are very sorry that you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to... More 

north miami beach, United States
1 review
5 of 5 stars Reviewed 1 week ago

customer service friendly environment, the people really make you feel welcome, all in all I was really satisfied. I will go back there next year and recommend my family and friends. I hope all the other hotels do the same. 1- clean environment. 2- customer service friendly-3- all workers make people feel welcome.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Claudette C., WOW! Thank you for the 5 star review! We appreciate your feedback regarding your recent stay! Glad to hear that you enjoyed your stay and the customer service from all the staff! We hope to see you again soon! Sincerely, Jenny Muniz, Guest Services Manager More 

Pearland, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

The staff at this hotel is excellent! Evelyn at the front desk was most accomadating and friendly during my visit. Olivea in the bar/reataurant was the best at making food choice recommendations. Everything she recommended was spot on. Great customer service!

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear David K., WOW!! We appreciate your feedback and review regarding your recent stay! It is great to see employees getting the recognition they deserve and I will be sure to thank Evelyn & Olivia personally for the outstanding customer service! Glad you enjoyed your stay as well as the amenities the hotel has to offer! We hope to see... More 

colorado
Level Contributor
170 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a pleasant surprise and I will be back. Right off I95 but that is no problem with noise (the hotel guests are more of a problem especially noisy kids). I don't think they allow dogs that is good and keep the rooms and grounds clean. They offer breakfast and staff is very attentive, Wi-Fi free and great... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Stanley H., Thank you for posting this great review! I am glad you enjoyed our location and had an enjoyable stay! were able to visit We can’t wait for your return visit! Sincerely, Jenny Muniz, Guest Services Manager More 

Santiago, Chile
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is amazing. The staff was extremelly friendly since day 1. I had no problem checking in a little early because of my newborn baby, and the staff was always very helpful. I even forgot some things on the hotel, and the people at the hotel were kind enough to send them over to my house! I will stay... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Huachupe, We appreciate the 5 star review and your feedback regarding your recent stay! Glad we were able to accommodate you and your family with an early check-in and get you, your left behind belongings! We hope to see you again soon! Sincerely, Jenny Muniz, Guest Services Manager. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This was the first time I have visited the doubletree hotel in west palm beach. After the three hour drive in the rain, my group and I were very frustrated. Once we came to the counter to check in, Mercedes and Gessica sensed our frustration and were extremely helpful. They were so gracious and kind and next time I come... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Patrick, We appreciate the amazing 5 star review regarding your recent stay! We welcome you to our family! I will be sure to thank them both personally for their dedication to our guests’ needs! Thank you kindly for the wonderful feedback and recognition, it is greatly appreciated! We hope to see you again soon! Sincerely, Jenny Muniz, Guest Services... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The staff that helped us at this location were great! The staff, Gessica and Mercedes bent over backwards to make sure our visit to south Florida was the best it could be. I will absolutely be staying here the next time I am in the West Palm Beach area.

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear James D., Thank you for the kind words and great review! It is great to see employees getting the recognition they deserve and I will be sure to thank Mercedes & Gessica personally for the rewarding experience provided! Glad you enjoyed your stay and hope to see you again soon! Sincerely, Jenny Muniz, Guest Services Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Travel on business and this is by far one of the best at understanding the plights of the traveling public. New bar and restaurant area is very nice and upscale compared to the non renovated hotels. Can't beat the location for convenience to downtown and the airport. The staff is awesome!

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Greg G., Thank you for your feedback regarding your most recent stay! Glad you enjoyed our newly renovated property and enjoyed the ambiance of the Bar/Restaurant! We hope that when your travels bring you back to West Palm Beach, you will return to stay with us again! Sincerely, Jenny Muniz, Guest Services Manager More 

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