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DoubleTree by Hilton Hotel West Palm Beach Airport

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1808 S. Australian Avenue, West Palm Beach, FL 33409
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DoubleTree by Hilton Hotel West Palm Beach Airport
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DoubleTree by Hilton Hotel West Palm Beach Airport
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652 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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New York City, New York
5 of 5 stars Reviewed 3 days ago NEW

I was flying with Delta last week and I was waiting at the airport for many hours until they told us our flight had unexpectedly been canceled. So they sent me to doubletree by hilton and from the moment the shuttle driver (Jorge) picked me up I knew I was in better hands. He was incredibly nice and very courteous... More 

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Kim l., WOW! We appreciate the 5 star review and your feedback on your past stay! It is great to see employees getting the recognition they deserve and I will be sure to thank Jorge and Mercedes personally for the job well done! Glad you enjoyed your stay and hope to see you again soon! Sincerely, Jenny Muniz, Guest... More 

5 of 5 stars Reviewed 1 week ago

I'm here on business and walking by the restaurant daily toward the gym I had the pleasure of meeting Ken Monaghan (bartender) I have to say he truly enlightened me on places I should visit while in Florida to amazing entrees on the hotel menu. "The salmon is amazing by the way". Ken is personable and extremely engaged with his... More 

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Amsison36, WOW! What a phenomenal 5 star review! Thank you for the kind words! It is great to see employees getting the recognition they deserve and I will be sure to thank Ken personally for the job well done! Glad you enjoyed your stay and will return soon to enjoy another salmon entrée! See you soon! Sincerely, Jenny Muniz,... More 

2 helpful votes
5 of 5 stars Reviewed 1 week ago

This DoubleTree appears to have been newly renovated and updated. One of the best I've seen. Beautiful lobby and dining areas with very clean rooms. The customer service upon check in was also fantastic. Mercedes checked me in, kindly upgraded my room, and did so quickly and politely. Thanks!

Was this review helpful? Yes 2
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Greg N., WOW! What a rewarding 5 star review! Glad to know you enjoyed your stay and received exceptional customer service! We are very proud of our new renovations and I'm glad you were impressed as well! We hope to see you again soon! Sincerely, Jenny Muniz, Guest Services Manager More 

Louisville
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I went to PBI to visit my grandparents who live close by but needed a good property to stay in the evenings as well as one with a shuttle to take me back to the airport. This hotel did a great job with that! The beds were comfy and rooms clean and fresh. Food at the hotel is a bit... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear fern23, We appreciate your feedback and review regarding your recent stay! Glad to know that we were able to accommodate your needs! We are glad you were able to enjoy a comfy bed and were minutes away from the airport! We hope that your travels bring you back to the area soon! Sincerely, Jenny Muniz, Guest Services Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've never staid in this hotel, but we decided to make a four night reservation there on June 16 during our Florida trip, and the first day that we arrived, everything went smooth and enjoyable. We checked in early and didn't have no problems. Our room was super clean everyday! There was no stressing about our room being clean everyday.... More 

Was this review helpful? Yes 2
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Driana T., We appreciate the wonderful feedback and review regarding your recent stay with us! It's always great to see employees getting the recognition they deserve and I will be sure to thank the Housekeeping department personally for the job well done! Glad you enjoyed your stay and hope to see you again soon! Sincerely, Jenny Muniz, Guest Services... More 

Key West
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel, appeared to be very clean. Hotel staff was very friendly. Restaurant/Bar staff were very pleasant to deal with on a daily basis. We stayed 4 days so they learned our names and we learned theirs...For the most part it was a great stay... the only down side would be a noisy ac in our room... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Darnold, We appreciate your feedback and review regarding your recent stay! I'm glad to hear you enjoyed your stay and the amenities the hotel had to offer! Our goal is to ensure our guests are treated like family! We hope to see you again soon! Sincerely, Jenny Muniz, Guest Services Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

room fine, free wireless, free breakfast (perfect!) good location for my stay, reasonable rates,very happy that i picked it, given my purposes for travel i was very satisfied with the facility. the staff were very accommodating and should be commended.

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Murray B., Thank you for the kind words and great review! I'm glad to hear you enjoyed your stay and the amenities we had to offer! I'm glad to hear you were satisfied with the hotel as well as the accommodations from the staff! We hope you will return to visit with us again! Sincerely, Jenny Muniz, Guest Services... More 

Milwaukee, Wisconsin
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I ordered a steak well done which was not done properly. I was working and did not feel like waiting for a new meal so I ate what I could. I called down and spoke to Keith informed him of the mistake. My check was closed out so all he could do was offer me a free entree. I declined.... More 

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Bzness1, Wow! What a phenomenal 5 star review! I will be sure to thank Keith personally for his dedication to our guests’ needs, going that extra step! We hope to see you again soon! Thank you kindly for the wonderful feedback and recognition, it is greatly appreciated! Sincerely, Jenny Muniz, Guest Services Manager More 

Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Evelyn and Jorge provided remarkable customer service. They are both a great asset to DoubleTree by Hilton Hotels. It was a pleasure staying here, we will be sure to recommend this hotel to our friends and family. A job well done! -Maggie AND Ashley

Was this review helpful? Yes 2
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear mmakappleid, Thank you for the kind words and great review! It is great to see employees getting the recognition they deserve and I will be sure to thank Evelyn & Jorge personally for the job well done! Glad you enjoyed your stay and we hope to see you again soon! Sincerely, Jenny Muniz, Guest Services Manager More 

Valrico, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First, I know they are slowly renovating but they have a lot of work to do. I felt like I was driving up to an old run down hotel as I drove up. It took 15 minutes to get checked in and the worst part, the hotel forgot who they put in my room so they called my room at... More 

Was this review helpful? Yes 1
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear jkfairley, Thank you for your feedback and for choosing our hotel! My sincere apologies for the encountered problems. A wait time of 15 minutes for check-in and then having to call the guest to confirm is not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right! We... More 

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