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DoubleTree by Hilton Hotel West Palm Beach Airport

3.0 of 5 1808 S. Australian Avenue, West Palm Beach, FL 33409
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Certificate of Excellence 2014
DoubleTree by Hilton Hotel West Palm Beach Airport
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DoubleTree by Hilton Hotel West Palm Beach Airport
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492 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW

Kudos to Earl at the front desk! Although the hotel was going through renovations, they didn't skip on customer service or accommodations. I flew in from Cincinnati to meet my fiancee and wet both are used to staying at the embassy..down the street who was full by the way..so we settled on the doubletree. We're glad we did and we... More

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Key Largo, United States
1 review
3 of 5 stars Reviewed yesterday NEW

We were contacted by the Sales Mgr prior to arrival since the construction in progress meant the accessible room we requested wasn't available. Instead we were upgraded to a suite with a walk in shower which was sufficient for our needs. Front Desk agent at check in was not too informative, even after we mentioned it was our first stay... More

Review collected in partnership with DoubleTree by Hilton

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Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

i was there for a week, on a business trip. I am a Hilton Honors member and tried to stay with a Hilton Family hotel. The whole place was under construction, which was never adverstised. Noise, dust, materials everywhere..... I never give bad reviews but this place definately deserves it. Do not stay there, at least until the place is... More

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Lowell, Massachusetts
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff made this hotel. First Hany at the front desk was always welcoming and helpful. Paul the shuttle driver was always most welcoming, knowledgeable and a great driver. Other shuttle drivers were Alfonso, Dee, Frank, who took us back and forth to City Place on a regular basis. Robert Pinnock quickly solved some problems with our safe. Were it... More

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West Palm Beach, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The lobby was under construction at the time I was there so there was dust every where. Our room wasn't the best - very small bathroom that looked to be thrown in a previous closet. Staff was great. Pool was great. Not near the beach - not in walking distance of shops / dinning. I personally would suck up the... More

Review collected in partnership with DoubleTree by Hilton

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Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Michael C., Thank you for staying with us, we appreciate your feedback! I'm sorry to hear that you did not enjoy the accommodations of your room due to the renovations. Glad to hear that the staff were great! you were able to enjoy the pool! and ! We appreciate your patience and understanding as we complete improvements to our... More

DelRay Beach, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The website did NOT state that this hotel was under construction at all. Had I Know THIS I would NOT have booked this hotel. Furniture draws don't close, doors don't have the security lock, breakfast was not appealing which you had to pay for by the way. What a mess. I guess once the remodeling is complete this will be... More

Review collected in partnership with DoubleTree by Hilton

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Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Eugenia B., I am sorry to hear that you did not enjoy your stay with us! I would like to apology that you were not notified of the property being under construction but I can assure you that we have updated all booking sites with an alert that we are under renovations. Unfortunately, only the Hilton brand website has... More

Tampa, FL, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Although the hotel is undergoing renovations the stay was very pleasant. I would at the hotel stay again. The location was convenient, the room was clean and very spacious. Home away from home. The hotel staff were informative and also very helpful and pleasant.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Charu B., Wow! Thank you for the amazing 5 star review! We are pleased that you enjoyed your home away from home! Glad to know that our staff were informative and helpful! We can’t wait for your return visit! Warm Regards, Jenny Muniz More

San Diego, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

I have never experienced a hotel in worse condition still charging money. BOQ/Barracks style quarters in the military for $15/night look like 4 star hotels in comparison. Lobby is a mess. Dining is a mess. Rooms are dingy, moldy, dirty. I did not want to touch anything. I'm just thankful they refunded my money and there was room at another... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jenny M, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Matthew P., I am terribly sorry to hear that you did not enjoy your stay with us! I wish I would have known about your disappointment prior to your departure! Glad to know that we were able to provide you with a refund and that you were able to find accommodations! We hope that you give us another opportunity... More

Palm Beach, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Firstly, they were renovating the second floor and the entrance. So the entrance is on the side of the building. There are no signs to guide you at all. I had a room on the third floor. Every morning I was woken up by drilling and banging. My room was not cleaned nor were the towels replaced. The only thing... More

Review collected in partnership with DoubleTree by Hilton

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Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Stuart O, Once again I am terribly sorry for the experience at our hotel. I am glad we were able to speak in person before you departed the hotel, and came to an agreement on additional compensation for the inconveniences. I hope you understand we take this seriously. The behavior by the housekeeper mentioned was unacceptable and she was... More

Los Angeles, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Worst hotel experience I've had in about 30 years. Hotel did not disclose on various booking sites that they had major construction going on - both in the lobby and the second floor. The hotel entrance was moved to the side into a makeshift, dirty room. The hallways, the restaurant, the lobby, etc had boards and "sorry closed", "sorry out... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Alfred H, I am terribly sorry to hear that you did not enjoy your stay with us. I wish I was personally involved so that these issues could have been properly addressed prior to your departure. Perhaps then you could have told me that you felt the monetary compensation you received for the AC issues was not adequate and... More

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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree

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