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BEST WESTERN Palm Beach Lakes

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1800 Palm Beach Lakes Blvd., West Palm Beach, FL 33401-2023
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1 room 1 guest
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BEST WESTERN Palm Beach Lakes
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601 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • All months
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    (231)
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All months
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I will keep coming back to this hotel because of how maintained the place is. I always call ahead because there is no elevator and my son is disabled and both times we have had things in place for him as well as easy entry and exit in case of seizures. The staff is exceptionally happy and I've yet to... More 

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Jacksonville, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was quite a pleasant surprise. The rooms were large and clean with a small fridge and microwave. The bathroom was obviously redone with new plumbing and tub and nicely decorated. The towels were sparkling white. Another surprise was how clean the breakfast area was and how nice the breakfast buffet was. They were a good selection of breads... More 

Was this review helpful? Yes 1
Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I use Best Westerns often and find that they vary greatly from town to town. When I first pulled in to the parking lot here I was skeptical. I was pleasantly surprised as soon as I walked in the lobby. I was greeted by friendly, thorough staff who made check in a breeze. My room was pool facing: the courtyard... More 

Was this review helpful? Yes 1
west palm beach, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Dog feces on the steps, people in the pool screaming and running around the courtyard at 2:30 in the morning. I spent money on two suites. Telephone didn't work, internet didn't work, I had to call twice to have people quieted down even though the pool was closed and the pool was right next to the lobby-called at 1:30 a.m... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review

Thank you Laurie B for taking the time to share your experience while staying with us. On behalf of the entire hotel, I apologize for the problems with the phone and internet. Not sure what happened but hope you let the front desk know so they could resolve it for you. I sincerely apologize for the late nice noise. We... More 

Homestead, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I did the check in online, it was fast and the price was acceptable. We arrive at 10 pm, the room was clean, eve though my wife complain it was smelly. My son and I did not complain. The pool looks nice as well as the hotel. Continental breakfast was good. Over all I liked it.

Was this review helpful? Yes
Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review

Thank you Andres Q for letting us know about your stay with us. I do hope you informed the front desk about the odor in your room. If available, we would have moved you to a room that was acceptable for you. We appreciate your business. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Location is right off a major road, but most of the noise is abated, so it doesn't feel like it. Room is standard and clean. Our main reason for staying at the hotel was based on previous reviews for a killer breakfast. Unfortunately, No one mentioned that they stop serving at 9:30 am, so we missed it. BOOOO on Best... More 

Was this review helpful? Yes
Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review

Thank you Charlene O for taking the time to share with us about your stay. I am sorry no one provided you with our breakfast hours. The hours are posted in and around the breakfast area and Best Western has brand standard hours for the operations of our Continental breakfast. We are sorry that you encountered this situation which seemed... More 

Princes Town, Trinidad and Tobago
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This was the worst value for money. The room was untidy and not at all properly maintained. The room was not cleaned properly, the breakfast was horrible. Did not even have butter or eggs. The property itself is wonderful and the location is prime but the upkeep and services left much to be desired.

Was this review helpful? Yes
Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review

Thank you Robin R. On behalf of our hotel, I apologize that we did not meet your expectations. In 3 years you are one of 2 really bad experiences shared by our guests. We pride ourselves on being a safe, clean and well maintained. I will share with you that we rotate some breakfast items. Feel free to contact me... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Debra, Christian, and Laquia. These people were very kind and they made me feel like I was at home. The breakfast was great. The rooms were excellent, very comfy. Great for kids! The pool was very fun! I hope to come here again with lots more of my family.

Was this review helpful? Yes
Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review

Thank you Heileem E for the kind words. We enjoyed having the baseball teams stay with us and yes, we our a family hotel. We would be thrilled to have you back with us. Contact me directly next time you would like to stay. More 

El Dorado Hills
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Not sure where the internet's routers are located but my signal was VERY strong which is doesn't seem to be the norm at many hotels. The bathroom was VERY small (had to close the door to use the toilet or get in the shower. Selection of TV channels was (in my opinion) "so-so", adequate for my needs, but barely. Hotels... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review

Thank you Edward York Y for taking the time to share with us your experience while staying with us. We are a unique hotel based on age so I understand your review. And thank you for being a loyal Best Western person. We appreciate it. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed for over 3-weeks during a transition between jobs. The hotel staff was extremely friendly and always helpful. Everyday the front desk associate would greet me and I was quite amazed when they began recognized me by name. One time I forgot to extend my stay and they called me as a reminder. Would absolutely recommend to anyone needing... More 

Was this review helpful? Yes
Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review

Thank you Charles Z for those really kind words about our staff. As the Director of Sales, I feel I have the easiest job in the hotel because the staff and Management team do such an outstanding job. I am humbled to represent them. And we appreciate that you took the time to share with us your experience. Good luck... More 

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