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Courtyard by Marriott West Palm Beach Airport

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1800 Centrepark Dr E, West Palm Beach, FL 33401
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Courtyard by Marriott West Palm Beach Airport
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166 Reviews from our TripAdvisor Community

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Frankfurt, Germany
Level Contributor
402 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is located in a quiet area and the good news is: You can walk to the city centre. No need to take the shuttle if you fancy walking. It is a bit darker as there is no street lighting but it is perfectly safe. The hotel is peaceful. Reception staff was helpful. There was only one person on... More 

Helpful?
Thank Evoqueen
Rebecca G, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review

Thank you Evoqueen for your awesome review! We are so glad you enjoyed the location and the personal service that our staff gave you. The newly renovated rooms are great and we are happy you enjoyed them! More 

Miami Beach, Florida
Level Contributor
147 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Room was clean and modern with great bed, chair, t.v. and bathroom. Coffee machine and mini fridge,too. Starbucks in the lobby. Near to airport and huge mall, I95 and Mount Botanical Gardens, which is a must see.

Helpful?
Thank ellen k
Rebecca G, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review

Thank you Ellen for your kind review! We are so glad you enjoyed your stay here at the Courtyard West Palm Beach Airport. More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for 1 night for business and will not stay again. Arrived and my room reeked of cigarette smoke. It was blatantly obvious that someone had been smoking in there and it was a non smoking room. Also, when I arrived at my room there was some sort of light fixture hardware one the bed. Before I called the... More 

Helpful?
Thank Anthony C
Rebecca G, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review

Thank you so much Anthony for your review of the Courtyard. We apologize that we definitely fell short of your expectations during your stay. I have taken your comments and addressed them with my staff in engineering and at the front desk and we will make sure to correct these issues moving forward. Please understand it was not our intention... More 

Level Contributor
2 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

The rooms & hotel are nicely updated! But after staying at courtyards for the last couple of months on and off, I know how they all usually operate. This one is on its own manual. Housekeeping is aweful there rude they all block the hall ways and chat & do a aweful job at that. We asked for a few... More 

Helpful?
Thank William P
Rebecca G, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review

Thank you William and Natalie for taking the time to write a review of our hotel. I apologize that you had a discouraging stay. Thru our conversations on the phone and emails over the last few days I wish I could have helped you further with AMEX and why they were taking so long to release the authorization on your... More 

Hendersonville, North Carolina
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed January 2, 2016

If you are looking for a standard Marriott right smack on (or perhaps in the middle of--due to the noise) of I-95, look no further than this property. I have stayed at other hotels beside busy interstates, but the noise in this room here was unbelievable. When we checked in, I requested a room facing away from the highway, but... More 

Helpful?
Thank JBORLO
Rebecca G, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review

Dear Guest thank you very much for staying with us and also for you comments. I know your stay was affected greatly by multiple issues and with your review it only helps me to address the issues and correct them moving forward. Thank you very much and we really do appreciate your business and your review. More 

Greenville, South Carolina
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 1, 2016 via mobile

My girlfriend and I stayed here while visiting family. Melissa the general manager at the front desk was very nice upon check in! Room was clean and modern with a large flat screen TV. WiFi worked great! The bed was clean and the place felt safe. The bathroom was clean as well! Would definitely stay here again!

Helpful?
Thank Kevin C
Rebecca G, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review

Thank you so much for your great review! We are so glad your girlfriend enjoyed her stay and we look forward to seeing her next time her travels bring her back to West Palm Beach! More 

Fort Lauderdale, Florida
Level Contributor
173 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed December 27, 2015

Had to be near there for one day and picked this hotel and what a nice surprise!! From the time you walk in you are impressed by friendliness of the staff!! Rooms are marriott and always clean!! Would go back!!

Helpful?
Thank coach3313
Rebecca G, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review

Thank you so much for your awesome review and for choosing our hotel! We are so glad you enjoyed our hotel and friendly staff. We look forward to seeing you again in West Palm Beach! More 

ontheroadagn7
Level Contributor
365 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed December 19, 2015

We had an extremely early flight at 5:30 AM from West Palm Beach airport. Called the front desk the day we checked in (Saturday) and were told the shuttle ran starting at 4:00 AM the next day. We turned in our rental car the night before and got a ride back around 10 PM from a very helpful driver. I... More 

Helpful?
Thank ontheroadagn7
Rebecca G, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review

Dear Guest: Thank you so very much for staying with us and I want to express how very sorry we are that the morning of your flight was so stressed. We never meant to intentionally cause you this terrible experience. I can only imagine what it was like being so close to missing your flight and the anxiety you felt.... More 

Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 30, 2015

I got a great online deal for a 1 bedroom king suite with bedroom - it was very nice with small kitchen bar (microwave, fridge and wet bar with sink counter). Had a large double sink counter outside of the bathroom with large mirror and full length mirror closet doors behind. Two good size flat screens with on-screen channel lineup... More 

Helpful?
Thank Gregg B
Rebecca G, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review

Thank you so much for all your great comments about our amenities! We look forward to having you stay with us again in the future. More 

Cleveland, Ohio
1 review
2 of 5 stars Reviewed November 25, 2015

i called the night before i arrived to see if the shuttle just ran back and forth or if i needed to call or set up a time to be picked up. i was told it just kept running every 15 mins or so. i landed at the airport and waited about 30 mins for the shuttle before calling and... More 

Helpful?
Thank PANDA2253
Rebecca G, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review

Dear Guest: I am so sorry that you were misinformed. Our shuttle is an on demand service and we apologize that this affected your stay. I have taken your comments about the cleanliness and the balcony doors to our staff and we will make sure it is corrected. I appreciate your comments about the new rooms being nice and we... More 

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