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Homewood Suites West Palm Beach

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2455 Metrocentre Boulevard, West Palm Beach, FL 33407
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Homewood Suites West Palm Beach
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Homewood Suites West Palm Beach
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367 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NC
Top Contributor
57 reviews 57 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here in April of 2015. Stayed close to a week. The check in was very smooth and the gentleman at the front desk was very kind and personable. Really liked him. They allowed us to check in early as our flight was earlier then anticipated. The room was standard for a Homewood suites. It was clean and suited... More 

Was this review helpful? Yes
Joe D, General Manager at Homewood Suites West Palm Beach, responded to this review

Dear Tsaun, Thank you for taking the time to write such a well thought out review. I am really surprised we ran out of food. I am very sorry we did not plan better. I am hopeful that you will let me know how we can improve on our breakfast. I am glad that the suite did suit your needs.... More 

Phoenix, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I had a very enjoyable stay at the Homewood Suites in West Palm beach due to the work of the hotel staff. The breakfast and manager's special are very well done. Moreover, the friendly staff is attentive to your needs.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Joe D, General Manager at Homewood Suites West Palm Beach, responded to this review

Dear Terrence, Thank you for your comments about the staff. I am very pleased to hear that they did such a great job for you and they made your stay so great. I am lucky to have a great team! We can't wait to welcome you back again! Regards, Joe Dunann More 

Kansas city, United States
1 review
4 of 5 stars Reviewed 1 week ago

One of the best places I've stayed at. Clean room everyday and everything worked! Lobby was welcoming. Free breakfast buffet. Relaxing and quiet even though there were several children staying at the hotel. The bathroom was larger than usual. Room had a quiet ceiling. The only thing that might annoy light sleepers is the air conditioners were a bit loud.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Joe D, General Manager at Homewood Suites West Palm Beach, responded to this review

Dear Ann, Thank you for your review of our hotel, The Homewood Suites, West Palm Beach. I am very happy that you enjoyed your stay. I do apologize if the air conditioning was too loud for you. We are about to have all the air conditioners serviced, so this should be prevented in the future. I have found your room... More 

1 review
3 of 5 stars Reviewed 1 week ago

Air conditioner did not work upon arrival. Clerk was unable to rectify. No other room available. A bit too close to main road. Clerk made promises he did not carry through on...twice. The rest of the staff was very nice, though.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Joe D, General Manager at Homewood Suites West Palm Beach, responded to this review

Dear 832gregoryf, Thank you for your comments and I am deeply sorry that we dropped the ball with your stay. We are going to contact you so we can get more specific information. We look forward to speaking with you. Again, I am very sorry about the circumstances. Regards, Joe Dunann More 

Oldsmar, Qatar
2 reviews
3 of 5 stars Reviewed 1 week ago

Not very motivated to get it done right without constant calling and complaining. It shouldn't be that difficult to take out the trash and replenish bags of coffee. The calendar on the refrigerator stating the meals for the evening was for March -- not April. The four nights I was there, it was never changed.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Joe D, General Manager at Homewood Suites West Palm Beach, responded to this review

Dear Dominique, Thank you for your comments about our hotel. I am sorry that we let you down during your stay. Our goal is to give you the best stay ever and I am sorry that we fell short. I will work with the Housekeeping Team to improve on the areas mentioned. I hope that we get a chance to... More 

Camberley
Top Contributor
60 reviews 60 reviews
13 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here as an overnight stop over as we travelled from Miami Airport and wanted to go to the Rapids Water park. The suite had two large bedrooms - one with two queen size beds, and the other with a king size bed. In between the two bedrooms was a lounge with a kitchenette with microwave, hob and sink.... More 

Was this review helpful? Yes
Joe D, General Manager at Homewood Suites West Palm Beach, responded to this review

Dear Susan, Thank you for the great review of the Homewood Suites, West Palm Beach. I am glad to hear that you were able to enjoy most of our amenities that we offer. I hope that you enjoyed yourself at the Rapid's Water Park. It, too, is a great place to visit! Regards, Joe Dunann More 

Canterbury, Connecticut
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel was very clean, and all of the staff was extremely pleasant and helpful. The suit came with a furnished kitchen and comfortably sitting area. First time (except when staying at an all-inclusive motel), that I ever had a complimentary breakfast and dinner which was really nice as the hotel does not have a restaurant.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
GM4HOMEWOOD, General Manager at Homewood Suites West Palm Beach, responded to this review

Dear Linda, Thank you for the great survey of the Homewood Suites, West Palm Beach. It is our goal to provide our guests with a pleasant stay. I am glad that you enjoyed your room with the fully equipped kitchen and the complimentary breakfast and dinner. We hope that you will decide to stay with us again the next time... More 

Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2015

Very Trendy Hotel. Great fireplace as you walk in. Front desk lady Porsha was fantastic at check in and check out! Great snack bar. Dining room was big with TV and fireplace. Mon.-Thur. Dinner free ,beer and wine, also soft drinks , 5:00 pm -630 pm I believe or 700 pm. Dinners are Great!!! Different every day.I went to my... More 

Was this review helpful? Yes
GM4HOMEWOOD, General Manager at Homewood Suites West Palm Beach, responded to this review

Dear Michael B, Thank you for the great survey. I am glad that you enjoyed your stay at our hotel, The Homewood Suites-West Palm Beach. The complimentary beer and wine are a great amenity after a long day. We look forward to your return! Regards, Joe Dunann More 

Raleigh, North Carolina
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 18, 2015

Pluses: Adequate outdoor pool, free hot breakfast with wide array of choices, clean, fully usable kitchen, convenient location just off I-95, quiet at night Minuses: Poor wi-fi, A/C set at 65 could barely keep room cool, alarm on bedside clock settable but doesn't work.

Was this review helpful? Yes
GM4HOMEWOOD, General Manager at Homewood Suites West Palm Beach, responded to this review

Dear CarolinaGuy, Thank you for your recent survey of the Homewood Suites. I am sorry about the clock and the a/c in your room. I am glad that you enjoyed the breakfast and the rooms. I am hoping that you would contact me so I can understand what room you stayed in so we can correct those items. I hope... More 

Bellport, New York
1 review
5 of 5 stars Reviewed March 16, 2015

We stayed 9 nights and experienced great service. Our room was always clean, the staff was very friendly and helpful and breakfast & dinner were very good. The atmosphere created a very friendly environment. We left with a list of new friends that we will definitely keep in contact with.

Was this review helpful? Yes
GM4HOMEWOOD, General Manager at Homewood Suites West Palm Beach, responded to this review

Dear Dee M, Thank you for a great review of the Homewood Suites, West Palm Beach. I am extremely pleased that you had such a great stay and that you made some friends along the way. Please stay with us the next time you are in West Palm Beach. You are always welcome! See you soon! Regards, Joe Dunann More 

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