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Springhill Suites Marriott West Palm Beach

Certificate of Excellence
2.5 of 5
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2437 Metrocentre Blvd., West Palm Beach, FL 33407
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Springhill Suites Marriott West Palm Beach
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Ranked #10 of 34 Hotels in West Palm Beach
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 weeks ago
Clyde_Betts Phoenix, Arizona
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241 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Top Contributor
132 reviews 132 reviews
88 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 4 weeks ago

So I am on my 9th day here at this hotel, so here is my review of my time here. The staff here is very friendly, and the nighttime staff were really awesome and super friendly, and we would stop and chat with them almost every night. so that says a lot. The room, was nice, clean and housekeeping did... More 

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Justin R, Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Clyde_Betts, Thank you for staying with us during your trip to south Florida! I am happy to hear you enjoyed your stay. I appreciate all of your kind words about the hotel. Our energy saving light switches do take some getting used to, but I will inform my maintenance team about the issue with our outlets. Please visit us again... More 

Orlando
Top Contributor
180 reviews 180 reviews
111 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As a platinum member, I have always expected Marriott branded hotels to be good or better than average, this property did not live up to that level. We arrived on a Saturday night and the place was not really busy, we were checked in a prompt. Upon entering the room, several things were immediately noticeably off. The sheets were dirty,... More 

Was this review helpful? Yes
Justin R, Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Jerrythetraveler, Thank you so much for your loyalty to Marriott and your kind words about the staff at the Springhill Suites. I am sorry to hear that the condition of our rooms were not to your satisfaction. If you plan to visit south Florida area again, please stay with us again and give us the opportunity to impress you! Thank... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2015

We planned a last minute overnight trip from Tampa to West Palm Bch. After reading reviews of hotels in my immediate destination, I booked about 10 miles away with Springhill Suites Marriott. I found the same room for $20 more on "other sites", but booked directly through the hotel website for less. We were pleased with all the front desk... More 

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Sandy G, Thank you for taking the time to provide us feedback on your recent stay experience. I was happy to read that you enjoyed your time with us. Hope to have you back with us again very soon!! Phil More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2015

We were visiting a relative. Without a car, we were very isolated. But with a car as most of you will be, this is a fine middle ground from which to drive to wherever you need to be. The pool was great. The room was very quiet. The lighting was not good if one of you must work while the... More 

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

eyecsay, Thank you and your family for staying with us in West Palm Beach. We are pleased that you enjoyed your stay and we hope to see you again soon. Phil More 

Bangkok
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 3, 2015 via mobile

nice place, with clean big suites. Not cheap however. Free internet coffee all day, big clean pool. Small, but Clean fitness center. Free Breakfast acceptable, but standard fair. $180/ weeknight a bit pricey, but not much cheaper in this range. Cheaper on weekends. Staff very friendly

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Steve H, Thank you for your exceptional review of the SpringHill Suites Marriott West Palm Beach. Our team appreciates your feedback and I personally appreciate you taking your valuable time to tell us how we did. Most importantly thank you for your business. Phil More 

Fort Lauderdale, Florida
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 30, 2015

I always love a hotel with ample parking. When I arrived, I found a parking spot immediately. Check-in was super quick and I even grabbed a bottle of my favorite wine, Kim Crawford Sauvignon Blanc from the refrigerator by the check-in desk. There were also several tasty treats I could buy which I liked as well. No need to run... More 

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Kristin r, Thank you so much for taking the time to provide us with your feedback about your most recent stay experience at the SpringHill Suites West Palm Beach. Our team was happy to hear that you enjoyed our many amenities while with us. Hope to see you back with us very soon!! Phil More 

Callahan, Florida
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 28, 2015

We stayed here one night on our way to Miami. We had a really big room with two full beds & then another little living/eating area with desk. One if the nicer Springhills I've stayed in. No issues whatsever...

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

McMarciJ, Thank you for your kind word about our hotel. Here at the Springhill Suites West Palm Beach we strive to provide excellent customer service to each and every guest. Thank you for staying with us!! Phil More 

San Francisco, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 23, 2015

We had a fantastic stay at Springhill Suites. We loved that our room had a separate living room and small kitchenette area. We are a family of 3 and found we had plenty of space for our stuff and elbow room to move around. Housekeeping service was great and the staff was always friendly. We felt welcome when checking in... More 

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

J L, Thank you for choosing to stay with us here at the SpringHill Suites West Palm Beach. I am happy to hear that you will definitely stay with us again. We appreciate that you noticed our exceptional housekeeping staff and friendly team members. Thank you for your business. Phil More 

1 review
5 of 5 stars Reviewed March 20, 2015

My compliments to the management and staff of this property. Specifically Manum and Kearne were brand ambassadors of the hotel and its amenities. From my front desk experience with them as well as the housekeeping staff in the corridors, all of the teammates of the Springhill Suites-West Palm Beach understand customer service and treatment. There certainly seems to be a... More 

Was this review helpful? Yes
Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Rick G Thank you for your compliments. They are greatly appreciated. I will certainly pass along your kudos to Kearn and Manum. Our outstanding customer service and friendliness is what keeps our guests returning to the SpringHill Suites West Palm Beach and I am delighted you took your valuable time to provide s feedback. Most importantly, Thank You for your... More 

1 review
3 of 5 stars Reviewed March 10, 2015 via mobile

I had to make 2 reservations just for them to find the 2nd, since they couldn't find the 1st one. We had to change our rooms, because it had ants...comes to find out the 2nd room had ants also. My son was late twice to his Dr. appt, because the shuttle wasn't ready. We got charged twice for our stay... More 

Was this review helpful? Yes
Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Allena33, I apologize that everything didn’t go as smoothly as anticipated. I understand how frustrating this must have been for you and your family. I do offer my most sincere apology to you. Thank you, we will continue to learn and grow from your comments and hopefully you’ll reconsider and give us another try in the future. Phil More 

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