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Springhill Suites Marriott West Palm Beach

Certificate of Excellence
2.5 of 5
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2437 Metrocentre Blvd., West Palm Beach, FL 33407
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Springhill Suites Marriott West Palm Beach
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Ranked #7 of 34 Hotels in West Palm Beach
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
kristin r Fort Lauderdale, Florida
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236 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Lauderdale, Florida
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed yesterday NEW

I always love a hotel with ample parking. When I arrived, I found a parking spot immediately. Check-in was super quick and I even grabbed a bottle of my favorite wine, Kim Crawford Sauvignon Blanc from the refrigerator by the check-in desk. There were also several tasty treats I could buy which I liked as well. No need to run... More 

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Callahan, Florida
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here one night on our way to Miami. We had a really big room with two full beds & then another little living/eating area with desk. One if the nicer Springhills I've stayed in. No issues whatsever...

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

McMarciJ, Thank you for your kind word about our hotel. Here at the Springhill Suites West Palm Beach we strive to provide excellent customer service to each and every guest. Thank you for staying with us!! Phil More 

San Francisco, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a fantastic stay at Springhill Suites. We loved that our room had a separate living room and small kitchenette area. We are a family of 3 and found we had plenty of space for our stuff and elbow room to move around. Housekeeping service was great and the staff was always friendly. We felt welcome when checking in... More 

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

J L, Thank you for choosing to stay with us here at the SpringHill Suites West Palm Beach. I am happy to hear that you will definitely stay with us again. We appreciate that you noticed our exceptional housekeeping staff and friendly team members. Thank you for your business. Phil More 

1 review
5 of 5 stars Reviewed 1 week ago

My compliments to the management and staff of this property. Specifically Manum and Kearne were brand ambassadors of the hotel and its amenities. From my front desk experience with them as well as the housekeeping staff in the corridors, all of the teammates of the Springhill Suites-West Palm Beach understand customer service and treatment. There certainly seems to be a... More 

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Rick G Thank you for your compliments. They are greatly appreciated. I will certainly pass along your kudos to Kearn and Manum. Our outstanding customer service and friendliness is what keeps our guests returning to the SpringHill Suites West Palm Beach and I am delighted you took your valuable time to provide s feedback. Most importantly, Thank You for your... More 

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

I had to make 2 reservations just for them to find the 2nd, since they couldn't find the 1st one. We had to change our rooms, because it had ants...comes to find out the 2nd room had ants also. My son was late twice to his Dr. appt, because the shuttle wasn't ready. We got charged twice for our stay... More 

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Allena33, I apologize that everything didn’t go as smoothly as anticipated. I understand how frustrating this must have been for you and your family. I do offer my most sincere apology to you. Thank you, we will continue to learn and grow from your comments and hopefully you’ll reconsider and give us another try in the future. Phil More 

Chicago
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We are frequent travelers for business and pleasure. We stayed here on points to be near family in the area. The 'suites' are rather small, our king room had just enough space around the bed to walk, and the front area had a small couch & desk. The 2 living areas are separated by a partial wall and share a... More 

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Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Imvacation, Thank you for staying with us and providing us feedback. I am so sorry about your decision not to return. We want all our guests to have a restful, pleasant stay with us. To that end, we take extra precautions like a fully fenced parking lot and security on staff. I hope you'll reconsider and give us another chance... More 

Spring, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

Hotel was very clean and easy to get to. Hotel staff was very friendly, especially Ginelle and Kendiera. The breakfast was more than I expected with hot eggs and lots to choose from. The room was spacious with a fair view. Staff even helped with printing my boarding passes when the printer was down. I would defiantly stay here again!

Was this review helpful? Yes 1
Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Russell B, Thank you for choosing to stay with us while in West Palm Beach. We appreciate your kind words about our friendly staff and complimentary hot breakfast. At the SpringHill Suites West Palm Beach we strive to exceed our guest’s expectations. Again thank you for being our guest. Phil More 

Berlin, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 15, 2015 via mobile

Front desk staff was very friendly. Great breakfast buffet. Close to I-95 but still a bit of a drive to get into town or other attractions. Located in corporate business type park. Suites were very clean and pretty roomy.

Was this review helpful? Yes 1
Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Brian H, Thank you for staying with us at the SpringHill Suites West Palm Beach. We pride ourselves on our associates and their commitment to excellence. I am extremely pleased to hear that you enjoyed your stay. Thank you for your business. Phil More 

Bratislava, Slovakia
Top Contributor
97 reviews 97 reviews
27 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed February 15, 2015

The hotel seems a bit overpriced to comparable hotels of this category. Anyways we like it there. Rooms are very spacious. We could easily place stroller, whole our luggage and our baby had still enough space to walk around and explore the world. Breakfast buffet offers really wide variety of choice, we appreciated fresh fruits, oatmeal, self made waffles and... More 

Was this review helpful? Yes 1
Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Adricka, Thank you for your kind review of our hotel particularly our spacious suites. I am happy you enjoyed our large variety at breakfast as well. Thanks for traveling to West Palm Beach and staying with us. Phil More 

2 reviews
4 of 5 stars Reviewed February 14, 2015

I spent the weekend at Springhill with my boyfriend and we had a very relaxing weekend. The staff was very nice and welcoming. They made us feel right at home. I would recommend that you stay here. Downtown is only 15 minutes away and restaurants are near by as well. Perfect getaway spot.

Was this review helpful? Yes
Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Tashiba L, We appreciate you staying with us while in town. Customer service is our number one focus here at the Springhill Suites West Palm Beach. Comments from guest like yourself keep our team striving for excellence. Thank you for your business!! Phil More 

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