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Springhill Suites Marriott West Palm Beach

Certificate of Excellence
2.5 of 5
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2437 Metrocentre Blvd., West Palm Beach, FL 33407
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1 room 1 guest
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Springhill Suites Marriott West Palm Beach
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257 Reviews from our TripAdvisor Community

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Traveler rating
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    80
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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WEST PALM BEACH
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

'Beautiful' stay at the Hotel, staff always, ALWAYS professional and accommodating, especially, Genelle and Jean! Would not want to stay anywhere else. They always make you feel like you're right at home. Thanks guys! Keep up the GREAT WORK!

Was this review helpful? Yes
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Dear Guest, Wow, what a great review. I will be sure to share these words with Ginelle, Jean, and the rest of the staff. I am so glad that the service you received at the SpringHill Suites West Palm Beach left such a great impression. We truly hope to have the opportunity to see you again soon. Thanks, Don McNew... More 

Riverdale, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

I would like to thank everybody at the hotel for the wonderfull service. E wonderfull SERVICE.THE Manager ,front desk,Housekeeping,my next vacation.first choice, no doubt about it .Special thank to Ginelle.

Review collected in partnership with this hotel

Was this review helpful? Yes
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Dear Guest, Thank you for taking the time to write this complimentary review. I am glad you enjoyed the service provided by my staff at SpringHill Suites West Palm Beach, especially Ginelle. I have shared your comments with the team, and we look forward to serving you again soon. Again, thank you for your kind words. Sincerely, Don McNew General... More 

High Point, North Carolina
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Me and my husband recently stayed at this hotel on vacation, and all in all, we were very pleased. It is not a luxury hotel by any means, but very comfortable since we did not spend a lot of time in the room anyway. The fitness area was a bit limited (2 treadmills, 1 elliptical, and free weights), but still... More 

Was this review helpful? Yes
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Dear Guest, Thank you for taking the time to provide this great feedback. I will be sure to share your praise of Ginelle with our entire staff. We are so glad that you chose to stay at the SpringHill Suites West Palm Beach and hope to see you again soon. Sincerely, Don McNew General Manager More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Nice big room with everything we needed. An extra sink, microwave, and fridge. Even a new iPhone dock. Large bathroom and big shower was a nice touch as well. Very clean room. They also have a great breakfast, lots of options. Only complaint is we were unable to log in to their wifi.

Was this review helpful? Yes
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Cecelia, Thank you for this great review. I am so glad the you enjoyed all the amenities the SpringHill Suites West Palm Beach had to offer. Additionally, we have contacted our WIFI provider to inform them of this issue, and hope to have it resolved by the next time you come to South Florida. Thankfully, Don McNew General Manager More 

Cincinnati, Ohio
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very nice. Rooms are very spacious. Breakfast was nice although really crowded. The staff were kind and we were here for medical travel to the Paley Limb Lengthening Institute and we felt welcomed and everyone was considerate.

Was this review helpful? Yes
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Dear Amanda, Thank you for your great feedback. SpringHIll Suites West Palm Beach is proud to sponsor with Dr. Paley and the incredible success he delivers to his patients. We hope to see you the next time your travel brings you to South Florida. Thank you again, Don McNew General Manager More 

Tampa, Florida
1 review
2 of 5 stars Reviewed July 21, 2015

Desk had a crusty, sticky smudge as large as a plate. Bathroom floor had such a slippery film that my shoes left tracks through the bathroom. I covered the bathroom floor with towels. Bathroom floor had curly hairs on it; not mine. Lamp shade had big black smudge; all housekeeping had to do was to turn it to the back.... More 

Was this review helpful? Yes
Justin R, Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Jack E, Thank you for the review on your most recent stay here at the Springhill Suites. I am sorry to hear about the issues you experienced regarding the cleanliness of your room. I have spoken with my housekeeping team to ensure this does not continue to happen. This is not what you should expect from a Marriott hotel and... More 

Miami, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 16, 2015

I really wanted to like this hotel a lot. But I ended up only liking it a little after some bad and perhaps coincidental problems. First off, the front desk staff was nice upon check-in. They had a huge bowl of tasty lollipops. We grabbed a couple while waiting to receive the room keys. Although one of our two rooms... More 

Was this review helpful? Yes 2
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Dear April, Thank you for taking the time to provide feedback from your recent stay. I must say that I a suprised and saddened to read that we failed to uphold our goal of providing memorable service to our guest. It is against our core values and beliefs to deny a guest of any amenity that is accessible to the... More 

Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 28, 2015

I have stayed at a hotel nearby and was not nearly satisfied there as I was at this hotel. The service was exceptional. Room was clean and comfortable. Free breakfast was excellent. The air conditioning unit was a bit loud hen put on high. Put on low if you want to sleep.

Was this review helpful? Yes
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Thank you very much for taking the time to complete this review. Your feedback is invaluable to our continued to success and we hope to have the opportunity to serve you again soon. Sincerely, Don McNew General Manager More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 7, 2015 via mobile

This is a great place to stay. The breakfast is great and the rooms are exceptionally clean but what sets this hotel apart by far is their staff. Thank you Justin, Julie, Mamun and Phil and so many others with their smiling faces that made our trip truly memorable. This hotel is off the highway and about 15-20 minutes to... More 

Was this review helpful? Yes 2
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Mary, Thank you for taking the time to write this wonderful review. I am very pleased that you enjoyed your stay at the SpringHill Suites West Palm Beach and I will be sure to share you comments with all of the staff. We hope to see you again next year. Sincerely, Don McNew General Manager More 

Kissimmee, Florida
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed May 25, 2015

We stayed one night on our way to Miami for a cruise. Julie at check in was very friendly and helpful. Justine the night auditor tried to help me with a points issue and made sure that Don the GM was aware of it as soon as he arrived. He was more than helpful as I had made a mistake... More 

Was this review helpful? Yes
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Dear Guest, Thank you for taking the time to write this kind review, and choosing SpringHill Suites West Palm Beach. I am so happy that we were able to make the requested points change for your stay. I hope you and your family had a wonderful time on the cruise. We hope to see you again in the future. Sincerely,... More 

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