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Springhill Suites Marriott West Palm Beach

Certificate of Excellence
2.5 of 5
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2437 Metrocentre Blvd., West Palm Beach, FL 33407
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Springhill Suites Marriott West Palm Beach
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Ranked #12 of 34 Hotels in West Palm Beach
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 weeks ago
AprilRain35 Miami, Florida
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249 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
1 review
2 of 5 stars Reviewed 2 weeks ago

Desk had a crusty, sticky smudge as large as a plate. Bathroom floor had such a slippery film that my shoes left tracks through the bathroom. I covered the bathroom floor with towels. Bathroom floor had curly hairs on it; not mine. Lamp shade had big black smudge; all housekeeping had to do was to turn it to the back.... More 

Was this review helpful? Yes
Justin R, Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Jack E, Thank you for the review on your most recent stay here at the Springhill Suites. I am sorry to hear about the issues you experienced regarding the cleanliness of your room. I have spoken with my housekeeping team to ensure this does not continue to happen. This is not what you should expect from a Marriott hotel and... More 

Miami, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I really wanted to like this hotel a lot. But I ended up only liking it a little after some bad and perhaps coincidental problems. First off, the front desk staff was nice upon check-in. They had a huge bowl of tasty lollipops. We grabbed a couple while waiting to receive the room keys. Although one of our two rooms... More 

Was this review helpful? Yes 1
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Dear April, Thank you for taking the time to provide feedback from your recent stay. I must say that I a suprised and saddened to read that we failed to uphold our goal of providing memorable service to our guest. It is against our core values and beliefs to deny a guest of any amenity that is accessible to the... More 

Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 28, 2015

I have stayed at a hotel nearby and was not nearly satisfied there as I was at this hotel. The service was exceptional. Room was clean and comfortable. Free breakfast was excellent. The air conditioning unit was a bit loud hen put on high. Put on low if you want to sleep.

Was this review helpful? Yes
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Thank you very much for taking the time to complete this review. Your feedback is invaluable to our continued to success and we hope to have the opportunity to serve you again soon. Sincerely, Don McNew General Manager More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 7, 2015 via mobile

This is a great place to stay. The breakfast is great and the rooms are exceptionally clean but what sets this hotel apart by far is their staff. Thank you Justin, Julie, Mamun and Phil and so many others with their smiling faces that made our trip truly memorable. This hotel is off the highway and about 15-20 minutes to... More 

Was this review helpful? Yes 2
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Mary, Thank you for taking the time to write this wonderful review. I am very pleased that you enjoyed your stay at the SpringHill Suites West Palm Beach and I will be sure to share you comments with all of the staff. We hope to see you again next year. Sincerely, Don McNew General Manager More 

Kissimmee, Florida
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 25, 2015

We stayed one night on our way to Miami for a cruise. Julie at check in was very friendly and helpful. Justine the night auditor tried to help me with a points issue and made sure that Don the GM was aware of it as soon as he arrived. He was more than helpful as I had made a mistake... More 

Was this review helpful? Yes
Don M, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Dear Guest, Thank you for taking the time to write this kind review, and choosing SpringHill Suites West Palm Beach. I am so happy that we were able to make the requested points change for your stay. I hope you and your family had a wonderful time on the cruise. We hope to see you again in the future. Sincerely,... More 

Phoenix, Arizona
Level Contributor
146 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed April 20, 2015

So I am on my 9th day here at this hotel, so here is my review of my time here. The staff here is very friendly, and the nighttime staff were really awesome and super friendly, and we would stop and chat with them almost every night. so that says a lot. The room, was nice, clean and housekeeping did... More 

Was this review helpful? Yes 2
Justin R, Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Clyde_Betts, Thank you for staying with us during your trip to south Florida! I am happy to hear you enjoyed your stay. I appreciate all of your kind words about the hotel. Our energy saving light switches do take some getting used to, but I will inform my maintenance team about the issue with our outlets. Please visit us again... More 

Orlando
Level Contributor
183 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
3 of 5 stars Reviewed April 20, 2015

As a platinum member, I have always expected Marriott branded hotels to be good or better than average, this property did not live up to that level. We arrived on a Saturday night and the place was not really busy, we were checked in a prompt. Upon entering the room, several things were immediately noticeably off. The sheets were dirty,... More 

Was this review helpful? Yes
Justin R, Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Jerrythetraveler, Thank you so much for your loyalty to Marriott and your kind words about the staff at the Springhill Suites. I am sorry to hear that the condition of our rooms were not to your satisfaction. If you plan to visit south Florida area again, please stay with us again and give us the opportunity to impress you! Thank... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 15, 2015

We planned a last minute overnight trip from Tampa to West Palm Bch. After reading reviews of hotels in my immediate destination, I booked about 10 miles away with Springhill Suites Marriott. I found the same room for $20 more on "other sites", but booked directly through the hotel website for less. We were pleased with all the front desk... More 

Was this review helpful? Yes
Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Sandy G, Thank you for taking the time to provide us feedback on your recent stay experience. I was happy to read that you enjoyed your time with us. Hope to have you back with us again very soon!! Phil More 

New York City, New York
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 8, 2015

We were visiting a relative. Without a car, we were very isolated. But with a car as most of you will be, this is a fine middle ground from which to drive to wherever you need to be. The pool was great. The room was very quiet. The lighting was not good if one of you must work while the... More 

Was this review helpful? Yes
Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

eyecsay, Thank you and your family for staying with us in West Palm Beach. We are pleased that you enjoyed your stay and we hope to see you again soon. Phil More 

Bangkok
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 3, 2015 via mobile

nice place, with clean big suites. Not cheap however. Free internet coffee all day, big clean pool. Small, but Clean fitness center. Free Breakfast acceptable, but standard fair. $180/ weeknight a bit pricey, but not much cheaper in this range. Cheaper on weekends. Staff very friendly

Was this review helpful? Yes
Phil E, General Manager at Springhill Suites Marriott West Palm Beach, responded to this review

Steve H, Thank you for your exceptional review of the SpringHill Suites Marriott West Palm Beach. Our team appreciates your feedback and I personally appreciate you taking your valuable time to tell us how we did. Most importantly thank you for your business. Phil More 

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