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Red Roof Inn West Palm Beach

2421 Metrocentre Blvd. East, West Palm Beach, FL 33407
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1 room 1 guest
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Red Roof Inn West Palm Beach
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115 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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    (30)
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    (12)
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    (36)
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Beckum, Germany
1 review
3 of 5 stars Reviewed yesterday NEW

Overall is good hotel to stay for a night, with basic design. However, the room wasn`t clean as in other Red Roof Inn properties we stayed before. One thing I must say, the customer service is amazing. The staff at the front desk were really helping at anything we asked for. Especially, MARDA, she was so welcoming and took time... More 

Was this review helpful? Yes
Fort Lauderdale, Florida
1 review
4 of 5 stars Reviewed 4 days ago NEW

Really nice hotel. I staid just for one night and I enjoyed of very comfortable bed and fast wi-fi. Wonderful and friendly stuff. Ray from front desk was incredible helpful. Thank you very much.:P:P:P

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Halifax, United Kingdom
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Basically this hotel is OK to below average. It's dirty, mold in bathroom, critters on floors. If its just 1 night it's OK but beware. This hotel takes in "long term" residents. ( welfare) saw a drug deal go down, pit bulls around, etc.. It's scary. Don't bring the family, but if u need 1 night break cheap. If your... More 

Was this review helpful? Yes
Mery L, General Manager at Red Roof Inn West Palm Beach, responded to this review

Thank you for taking time to write a review of our hotel. I must apologize for not meeting your needs. I have taken note to all issues you described and will ensure that these are resolved. I want to thank you for visiting us and I hope you give us the opportunity to better serve you in the near future.... More 

Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here with my family on my way from Miami to Orlando for a single night We were pleasantly surprised by the size of the room and facilities The hotel was right next to the I95 and the staff were really friendly and helpful Will definitely stay again

Was this review helpful? Yes
Mery L, Manager at Red Roof Inn West Palm Beach, responded to this review

Thank you for taking the time to write your experience. With the recent update of our rooms our goal is to meet the guest’s expectations. I look forward to seeing you again on your travels through beautiful West Palm Beach, FL. Sincerely, Mery Lugo General Manager More 

Lakeland, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

My room was clean and decorated nice. the service was splendored. Marda G.at the front desk, was so friendly and helpful through-out my entire stay. She really made me feel comfortable. And we got on first name basis.

Was this review helpful? Yes
Mery L, General Manager at Red Roof Inn West Palm Beach, responded to this review

Thank you for your review. I am very glad to know that Marda gave you excellent service during your stay. I will be sure to share your comments with Marda and the rest of my team. We look forward to your next stay with us. Sincerely, Mery Lugo General Manager More 

West Palm Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015

This review is for a employee by the name Edgar. Who is a very hard worker in everything that he does, Always a pleasant personality. And if you need help with anything he will take care of it. He's made my stay very comfortable.

Was this review helpful? Yes 1
Mery L, General Manager at Red Roof Inn West Palm Beach, responded to this review

Thank you for your review. I am very glad to know that Edgar gave you excellent service during your stay. I will be sure to share your comments with Edgar and the rest of my team. We look forward to your next stay with us. Sincerely, Mery Lugo General Manager More 

West Palm Beach, Florida
1 review
5 of 5 stars Reviewed July 13, 2015

We originally were going to stay for one night. After Meeting Ray at the front desk we decided to stay another nine days. He was very pleasant at all times with a smile always on his face, even in busy hours he new how to professionally handle everyone's needs. The rooms on the third floor were clean and we really... More 

Was this review helpful? Yes
Mery L, General Manager at Red Roof Inn West Palm Beach, responded to this review

Thank you for sharing your most recent experience. I am very glad to know that Ray gave you excellent service during your stay. I will be sure to share your comments with Ray and the rest of my staff. We appreciate you taking the time to share your experience and look forward to your next stay with us. Sincerely, Mery... More 

West Palm Beach, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed July 12, 2015

Very clean, very nice, and customer service is excellent! During my stay here I have dealt with Ray (front desk) and he was EXCELLENT! He is patient, charming, and very funny! He is very welcoming, and understanding. 😀 I enjoyed my stay because of him and would refer this hotel to others most likely.

Was this review helpful? Yes
Mery L, General Manager at Red Roof Inn West Palm Beach, responded to this review

Thank you for sharing your most recent experience. I am very glad to know that Ray gave you excellent service during your stay. I will be sure to share your comments with Ray and the rest of my staff. We appreciate you taking the time to share your experience and look forward to your next stay with us. Sincerely, Mery... More 

1 review
5 of 5 stars Reviewed July 10, 2015

The front desk personnel Ray was awesome we helped with everything an anything I needed. I would differently go back to stay there. So if your looking for clean rooms an nice people go to this red roof inn. An ask for Ray if he's there. He uselly works from 3pm to 11pm. Awesome awesome guy. Thanks Ray.

Was this review helpful? Yes
Mery L, General Manager at Red Roof Inn West Palm Beach, responded to this review

Thank you for taking the time to write your experience. With the recent update of our rooms our goal is to meet the guest’s expectations. I am glad Ray provided you with excellent customer service. I will be certain to share your feedback with Ray and our staff. We look forward to serving your travelling needs in the future. Sincerely,... More 

New York City, New York
1 review
5 of 5 stars Reviewed July 9, 2015

Very Clean and renovated hotel, for incredible value of around 70-80$ per night; Great Staff, Clean, and Direct TV Flat screens. Working Fridge and microwave; nice servicable pool, not a resort but way cheaper than any other hotel in West Palm Beach area. Staff member Edgar is jack of all trades, the glue that keeps the property running, clean, and... More 

Was this review helpful? Yes
Mery L, General Manager at Red Roof Inn West Palm Beach, responded to this review

Thank you for your review. I am very glad to know that Edgar gave you excellent service during your stay. I will be sure to share your comments with Edgar and the rest of my team. We look forward to your next stay with us. Sincerely, Mery Lugo General Manager More 

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