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Hyatt Place West Palm Beach Downtown

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295 Lakeview Avenue, West Palm Beach, FL 33401
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Hyatt Place West Palm Beach Downtown
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Hyatt Place West Palm Beach Downtown
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369 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 1 week ago

Utter disappointment - Stay else where- First off the valet parking? I am still looking for the valet- There was not one- check in - I had to call the person who was hanging out at the bar- to check me in- The room awful - the couch has stains the bed felt like the cheapest thing they could find-... More 

Was this review helpful? Yes
Kerri G, General Manager at Hyatt Place West Palm Beach Downtown, responded to this review

Greetings CastleNYC! Thank you for your review about Hyatt Place West Palm Beach/Downtown. My sincere apologies on behalf of myself and the team here for any lack of service we provided. We pride ourselves in exceptional service and are extremely disappointed to hear that we did not deliver. As far as the amenities, we are a select service brand of... More 

Sussex, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was our second stay at the Hyatt Place Downtown, The front desk is very professional, great with advice and directions. The beds are good, althoough the pillows were to hard for me, quiet rooms, hot breakfast. Location is excellent!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Kerri G, General Manager at Hyatt Place West Palm Beach Downtown, responded to this review

Greetings David K! Thank you so much for your kind review. It's so great to hear that you found the staff to be knowledgable and helpful. At Hyatt Place, we pride ourselves in our exceptional service and want to ensure that each guest's stay is memorable. I'm also pleased to hear that you were comfortable in our oversized rooms and... More 

Ocala, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The bartender Ashley was great and awesome bartender. And the rooms were very comfortable and clean. And the location was great for my family. Will stay again at the Hyatt. Bottom line the trip was worth it.

Was this review helpful? Yes 1
Kerri G, General Manager at Hyatt Place West Palm Beach Downtown, responded to this review

Greetings vacati0ner77! Thank you for you amazing review! I know that Ashley will be so pleased to read that she created a lasting impression on you during your stay. She's a gem! I'm so glad to hear that you found your room and the hotel clean and inviting. We always strive to be the best in service! We hope to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at this hotel for a business meeting and was extremely pleased. The room was nice and the entire staff was very attentive. Ashley the bartender was awesome. She treated me and my colleagues like royalty! Will definitely be staying here again.

Was this review helpful? Yes 1
Kerri G, General Manager at Hyatt Place West Palm Beach Downtown, responded to this review

Greetings Alherrera! Thank you so much for your recent review of the Hyatt Place West Palm Beach/Downtown! I am delighted to hear that you enjoyed your stay with us and that the staff was friendly and accommodating. Ashley will be thrilled to read your review! She really goes out of her way to ensure that our guests needs are met... More 

Winter Springs
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel is simply amazing. Customer service at its best. Rooms are awesome, breakfast was healthy and light Starbucks on site a plus. I wish I had remembered the names but the young lady at check in, the young lady that made my coffee and the gentleman in the morning at the desk were just awesome. Highly... More 

Was this review helpful? Yes
Kerri G, General Manager at Hyatt Place West Palm Beach Downtown, responded to this review

Greetings Daniel A! Thank you so very much for your kind review of the Hyatt Place West Palm Beach/Downtown. We truly do have the most amazing staff that care very much and want to ensure that each guest feels at home when staying with us. I'm glad to hear you enjoyed our complimentary hot breakfast, clean and cozy rooms, and... More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location, Great service, Fair price Great Staff. I appreciated all they did to make our stay wonderful. No outdoor pool currently but everything else was in top condition. Perfect place to stay if you are attending Sunfest!!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Kerri G, General Manager at Hyatt Place West Palm Beach Downtown, responded to this review

Greetings Randipop! Thank you for your kind review. I'm so pleased to hear that the hotel was very comfortable and accommodating to your needs during 2015 Sunfest! I hope you received our complimentary Hyatt Place Sunglasses :) As I'm sure you know, the event is here every year and we are the host hotel in downtown West Palm. We hope... More 

Daytona Beach, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Exceptional customer service! We splurged on expense for this trip, and it was worth it! I highly recommend Hyatt Place Downtown West Beach as everything about our stay was perfect! Being in the heart of all that West Palm Beach has to offer made this one of my favorite vacations!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Kerri G, General Manager at Hyatt Place West Palm Beach Downtown, responded to this review

Greetings LainieMiller69! Thank you for your review. I'm so pleased to hear that you enjoyed your stay with us and that our hotel was accommodating to your needs. We hope to see you again soon, Best, Kerri More 

Clewiston, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Friendly professional staff as well as nice clean rooms. Hotel was very nice without being pretentious. Great place for enjoying Sun Fest a weekend getaway or conducting business in the downtown area of West Palm Beach.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Kerri G, General Manager at Hyatt Place West Palm Beach Downtown, responded to this review

Greetings Allen R! Thank you for your review. We appreciate your feedback. I'm so glad to hear that you enjoyed Sunfest and found our team to be very professional and friendly and our guest rooms clean. We hope to be of service to you again in the future. Regards, Kerri More 

Clermont, Florida
Reviewer
4 reviews 4 reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We called to make a reservation for our parents wedding anniversary in September and spoke with a ((Remarkable Customer Service Oriented Front Desk Clerk Name Autumn)). I explained to her that I and my brothers and sisters wanted to book a hotel room for my parents and was hoping to make this stay a very special stay for them. See... More 

Was this review helpful? Yes 1
Kerri G, General Manager at Hyatt Place West Palm Beach Downtown, responded to this review

Greetings Renee and Mom L... B! Thank you for your review of the Hyatt Place West Palm Beach/Downtown. I am so pleased to hear that Autumn went above and beyond to ensure that your stay was memorable. I am so sorry to hear about your mother's condition and I sure hope that your stay here made things a little easier... More 

Olney, Maryland
Contributor
20 reviews 20 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent two nights here for the SunFest. Everything about our stay was perfect. Considering the hotel was packed with musicians and festival goers, they did a great job with the crowds. Check in was simple, the room was very comfortable, clean and nicely designed, the shuttle was perfect to get to the beach, the location was an easy walk to... More 

Was this review helpful? Yes 1
Kerri G, General Manager at Hyatt Place West Palm Beach Downtown, responded to this review

Greetings Olney_MarylandLucky! Thank you for your review on the Hyatt Place West Palm Beach/Downtown. I'm delighted to hear that you enjoyed Sunfest and that our hotel was accommodating to your needs. I'm so glad to hear that your room was comfortable, and that you enjoyed the breakfast and the shuttle. I also hope that the bands next year are just... More 

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