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Ramada West Palm Beach Airport

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1901 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (Formerly Comfort Inn West Palm Beach Hotel)
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Ramada West Palm Beach Airport
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317 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Ramada West Palm Beach Airport
See the most recent reviews
Kissimmee, Florida
1 review
3 of 5 stars Reviewed 3 weeks ago

Room was very clean n beds were extremely comfortable. But the customer service at front desk was less than desirable. Guy at front desk couldn't even make change for a dollar, which I needed for vending machine on 1st floor because it was not accepting bills. TV picture was extremely poor. Vending machines are a rip off. And no continental... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
Scott B, Manager at Ramada West Palm Beach Airport, responded to this review

Hello Julio! Thank you for staying with us and taking your time to write a review. I am happy to hear you enjoyed most of your stay. Unfortunately, the Restaurant is a separate company, and while they do provided a hotel, All-You-Can-Eat Buffet in the morning, and give the hotel discount coupons to pass along to our guests, so I... More 

Montgomery
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

First of all we almost didn't book at this hotel because of the original ratings. We needed something quick and for originally only one night so we took a chance. We couldn't have made a better choice. The room was VERY clean the bed super comfortable and the customer service was excellent. After a mix up with our cruise and... More 

Was this review helpful? Yes 1
Scott B, Manager at Ramada West Palm Beach Airport, responded to this review

Katrina, Thank you very much for taking your time to write a review for our hotel. We all really appreciate the 5 out 5 rating, and mentioning the staff by name, thank you so much. I am very happy to hear you enjoyed your time with us. If you are traveling to West Palm Beach again, please stay with us... More 

Hong Kong
Level Contributor
60 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Large room, complimentary wifi and parking. They are not offering breakfast comparing to other hotels next door. I have booked via Hotwire at $70.Bathroom was not in good condition, corridors are dark and not very clean. I have stayed before at the Best Western next door, the service was much better and breakfast included for a similar rate. I will... More 

Was this review helpful? Yes
Scott B, Manager at Ramada West Palm Beach Airport, responded to this review

Thank you for writing a review for our hotel. I definitely need to apologize that our hotel was not to your liking. Unfortunately, the Restaurant is a separate company, and while they partner with us to provide Discounts for the All You Can Eat Buffet Breakfast, it is not complimentary, and I doubled checked Hotwire, they do not advertise a... More 

Dover, New Hampshire
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Upon arrival Front Desk Staff was arguing between themselves about that she took too long of a break and he was in the weeds! We were only ones checking in. We rented two rooms. Mine was fine but the other room, the tub did not drain and ac did not work. We stopped at the restaurant and finally left as... More 

Was this review helpful? Yes
Scott B, Manager at Ramada West Palm Beach Airport, responded to this review

Joy, Thank you for writing a review for our hotel and bringing these issues to my attention. I have to apologize, I am shocked that emplyees were having that kind of conversation at the Front Desk and I need to find out how your room was given to the Front Desk with the A/c and tub not working properly. I... More 

Greenacres, Florida
1 review
3 of 5 stars Reviewed May 30, 2015

This is a nice hotel and is located with access to everything and just off I-95. The hotel needs a little more maintenance and upgrades,

Review collected in partnership with Ramada

Was this review helpful? Yes
Scott B, Manager at Ramada West Palm Beach Airport, responded to this review

422, Thank you for writing a review for us, we really appreciate it. I am happy you enjoyed your time with us. We are planning for upgrades this year to give our guests a hotel with a fresher appearance, but still the clean and comforable rooms you are used too. thank you, More 

North Palm Beach, Florida
1 review
5 of 5 stars Reviewed May 27, 2015

Hotel was outstanding in their customer support from the moment I arrived until checkout time. The room clean-up staff was extraordinary. Congratulations to those ladies. I loved my room (#427) and my stay there was extremely enjoyable. The poolside was clean and well maintained and very pleasant as well to kick back and soak in some rays. I will definitely... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
Scott B, Manager at Ramada West Palm Beach Airport, responded to this review

Hector, thank you so much for writing a review for our hotel, especially 5 out of 5 ! My staff and I really love it when our choices, our product, help our guests enjoy their time with us. I look forward to your return, just make sure to stop in have say " Hey!" when you come back. thank you, More 

Bolingbrook, Illinois
1 review
1 of 5 stars Reviewed May 26, 2015

The first issue is I reserved and paid for a king size bed and got double beds and I was on my anniversary get a way. Next the tv remote wasn't working so I had to continue to get up to change the channel. Last but most importantly I was told by the assistant manager and front desk employee that... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
Scott B, Manager at Ramada West Palm Beach Airport, responded to this review

Thank you Labronta for writing a review for our hotel. I have to apologize for several reasons, first being, this is the first I have heard about your stay, and secondly, how your experience is not how we run this hotel. If you would like, I would appreciate you contacting me at the hotel, with a little information I can... More 

New York, New York, United States
1 review
5 of 5 stars Reviewed May 21, 2015

I stayed here for a week, last week, and I had an amazing time. All of the staff are very friendly and were very helpful with keeping the room clean throughout the week. I had a problem with the toilet on one day, which the front desk and maintenance were very timely with addressing and fixing it. The pool was... More 

Was this review helpful? Yes
Scott B, Manager at Ramada West Palm Beach Airport, responded to this review

Kevin, Thank you for the 5 out of 5 review ! I really appreciate you taking the time to write a review. I am very happy you enjoyed your stay, especially since that problem you experienced was corrected quickly. I will be sharing your comments with my staff, they love to hear when our guests enjoy their time with us.... More 

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