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Courtyard West Palm Beach

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600 Northpoint Parkway, West Palm Beach, FL 33407
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Courtyard West Palm Beach
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123 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Courtyard West Palm Beach
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1 review
5 of 5 stars Reviewed May 20, 2015 via mobile

Our visit started with a warm welcome from Daniel at the front desk. He made us feel so very welcome. I love that he treated us like old friends even though we had just met. Then we played in the beautiful pool. It was Crystal clear and the prefect temp. Our joy continued when we entered our beautiful room. Spacious,... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank you for sharing your experience at the Courtyard West Palm Beach With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations Your feedback will be shared with Daniel and the team so they will be inspire and motivated to deliver exceptional customer... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed May 13, 2015 via mobile

The rooms smell like they sprayed over the smell of marijuana and cigarettes. More so like a musty smell.Also the pest issue roaches in bistro area and ants in my room. But the room was okay just the ant issue. The workers were also smelly as well, you should not come to work to serve others stinky. But they were... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard West Palm Beach with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize .... More 

Jupiter, Florida
1 review
5 of 5 stars Reviewed May 11, 2015

Everyone at this hotel understands what Hospitality means. GeGe in particular went out of her way to see everything was to our liking. The Cafe is clean, food was very much above average and staff above the normal level of service you would expect in a Cafe setting. The grounds are clean, neat and well maintained. The rooms were clean... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback we are pleased to have provide a home away from home More 

Bel Air, Maryland
1 review
5 of 5 stars Reviewed May 9, 2015

I only stayed for a quick trip of one night but from the moment I walked through the front door I was greeted so warmly by Daniel at the front desk. It's amazing how one person can make or break your impression. Daniel was fantastic, hotel was super clean and any help I needed, they provided. Would definitely recommend and... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Your feedback is integral to our ability to continue to provide great service. Thank you again for your time and come visit us again soon! More 

New Orleans, Louisiana
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed April 28, 2015

Marriott is my brand of choice but this Courtyard was below par with others. The property was scheduled to begin shampooing the carpets and deep cleaning the bathroom floors. I was going to comment about the dirty bathroom floors, but that should not be a problem now. With a four night stay, we finally got clean glasses the day before... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank you for taking the time to complete a review in regards to your recent stay at the Courtyard West Palm Beach. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology . I have shared your feedback with the... More 

Millburn, New Jersey
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed April 21, 2015 via mobile

Making the reservation - I thought I would be revisiting the courtyard near the airport, which we had a good experience at. Unfortunately I made the reservation about 20 min north of the airport, at the other courtyard. I requested a wake up call at 5am for an early flight - no call. However, I ended up being awake half... More 

Was this review helpful? Yes
677AndreaA, Manager at Courtyard West Palm Beach, responded to this review

Thank you for taking the time to review our hotel .As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We hope to have an opportunity to better your experience with us whenever your travels bring you back to West Palm Beach. More 

Virginia Beach
Level Contributor
58 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed April 21, 2015

Updated Courtyard with their brands new Bistro and room decor. Nice touch is room service which is unusual for a Courtyard. The best part for me was the staff from the front desk to the Bistro staff. Very nice and friendly people. Hotel in excellent shape with very inviting center courtyard .

Was this review helpful? Yes
677AndreaA, Manager at Courtyard West Palm Beach, responded to this review

As a VALUED guest , we appreciate your feedback and are delighted to hear that you had a great stay. . More 

West Palm Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 17, 2015

The pictures on line are deceiving. You see a beautiful courtyard full of palm trees, a swimming pool and relaxing seating areas. Did not know I was put in room with only a view of the back parking lot which had a standing only room balcony which could not be used because of the noise from nearby Route 95. Would... More 

Was this review helpful? Yes
677AndreaA, Manager at Courtyard West Palm Beach, responded to this review

Thank you for taking the time to review our hotel. You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations with Cracker Barrel located just across the street, complimentary in room coffee... More 

Fort Lauderdale, Florida
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed March 30, 2015

This was a standard Courtyard hotel experience. The halls had a slight musty smell but the rooms were clean and relatively well appointed for a basic hotel. The service was good overall except slow and inattentive at the small "Bistro" restaurant. The TV was a good size and the free wifi was nice. Overall it was a perfect spot for... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Please accept our sincere apology for not meeting your espectations at the Bistro. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever... More 

Hamilton Parish, Bermuda
Level Contributor
215 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed March 28, 2015

This is a good quality hotel with friendly staff. The only negative was that they ran out of red wine. Bed clean. Towels plenty and big enough. Shampoo, conditioner but like most Floridian hotels used soap not shower gel. Has a sofa as well a desk with comfortable desk chair. Wifi excellent including in room. TV fine. Small choice of... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank you for staying at the Courtyard West Palm Beach and we hope you choose to stay with us again whenever your travel needs bring you back to West Palm Beach. More 

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