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Courtyard West Palm Beach

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600 Northpoint Parkway, West Palm Beach, FL 33407
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Courtyard West Palm Beach
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123 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Martinsville, Virginia
Level Contributor
10 reviews
1 of 5 stars Reviewed 4 weeks ago

Unfortunately my experience here was horrible. My family and I were given a room next to the house keeping room and we were awakened every morning to loud banging where even the wall would shake. We were told they would address it. The banging was a little less but still startling. What made us decide to cut our stay shorter... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. More 

1 review
5 of 5 stars Reviewed June 27, 2015 via mobile

Daniel at the Front Desk check in was amazing, he made it so easy to check in and was extremely uplifting. As a person I tend to be sad and down but his funny jokes brought a bright smile to my face. I will see myself continuing my business with the Marriott chain.

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank you for your wonderful review we look forward to your return when your travels bring you back to the area. Daniel is a great associate More 

Charlotte, North Carolina
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 27, 2015

When you check in at 1am all you want is to go to bed... But when your kids are crying for Milk- Daniel to the rescue. He set us up with some milk for the kids and we got our standard good night sleep at the Courtyard. When you live on the road Courtyards are as close to home as... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience I'm so pleased Daniel created a ome away from home for you. Please visit again More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 19, 2015

With the name Marriott, one expects a certain level of comfort and luxury. I was disappointed in this hotel experience. I would have liked to see complimentary coffee in the lobby. They had a restaurant where coffee was available for purchase. There was coffee available to make in the room, but after finding out that is costs to make a... More 

Was this review helpful? Yes 2
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

You indicated in your response that your stay was somewhat unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced with not having the luxury of a full service hotel we are select service and take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns... More 

Newark, Delaware
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

Daniel was very helpful at check-in. He made my husband and I feel very welcomed. He even followed up to make sure our room was up to par. I would definitely stay here again should I revisit west palm beach. Keep up the good work😊

Was this review helpful? Yes 1
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank you for your wonderful review we look forward to your return when your travels bring you back to the area. your review will be shared with Daniel More 

1 review
5 of 5 stars Reviewed June 12, 2015 via mobile

The young lady At the front desk was very professional I believe her name was latiffa she showed us how to use the go board also invited us to dinner @ 5pm which also was great! Will visit this hotel again soon great customer service!

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience Latifah will be trilled with your mention More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 8, 2015

Last weekend we went to the tattoo convention in west palm and needed a place to stay. We looked up rooms and decided to stay here. The hotel is about 10 min from convention center which wasn't bad. Check in was ez and simple. The rooms were actually a lot nicer then I thought they were going to be. Beds... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank you for taking the time to complete a review on our hotel . We are delighted that your stay with the Courtyard West Palm Beach was enjoyable More 

1 review
1 of 5 stars Reviewed June 1, 2015 via mobile

Upon checking in staff was relatively friendly, place was quiet and nice. Was not thrilled about a 230 dollar hold being put on my card when I paid cash for my stay. We left for a few hours and came back in the evening. The atmosphere was completely different then. I was with my 11 year old son and while... More 

Was this review helpful? Yes
677AndreaA, Manager at Courtyard West Palm Beach, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard West Palm Beach with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for... More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 28, 2015

We stayed for a week for a local meeting & the staff went out of their way to make it comfortable & welcoming. Our room was always clean, the pool was excellent. The café was wonderful & has a Starbucks during the day with a small bar at night. The food was excellent & did I say the staff was... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard West Palm Beach with us. Every process put in place is aimed at providing you with an unforgettable hotel experience and we look forward to your return More 

1 review
4 of 5 stars Reviewed May 28, 2015 via mobile

At first I was skeptical about coming to this establishment but I am glad I've decided to go with my gut feeling and stay here. After a long night of fun, upon my arrival I was instantly greeted by Gege in an ebullient manner. I was shocked since being from New Jersey I am used to staff members being rude.... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank you for sharing your experience , we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations I will share your feed back with Gege. More 

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