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Courtyard West Palm Beach

3.0 of 5 600 Northpoint Parkway, West Palm Beach, FL 33407
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Courtyard West Palm Beach
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93 reviews from our community

Traveler rating
    29
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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Simsbury, ct
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I've come to expect a certain level of cleanliness and service from the Marriott brand. This was a rare disappointment. Check in was good, front desk staff very pleasant. Our room had foul odor that I can't describe here. Not sure if it was water damage or what the deal was, but it was bad. We came in late and... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. Kindly contact me at cy.pbich.gm@marriott.com so I can discuss further and better investigate this issue. More 

Toms River, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this facility this past December 2014. I'm surprised to see other reviews describing rooms and halls as musty. I have a very sensitive nose, and everything smelled fresh and deodorized, but in a good way! Everything was clean and kept that way during our week there. We even had an opportunity to use the pool area which... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts More 

Williamsburg, Virginia
1 review
3 of 5 stars Reviewed 2 weeks ago

Pro's: Relatively low cost for the area and convenient to 95. The courtyard was comfortable especially if you had a first floor room with access. Cons: Strong musty odor in room. It would have been unacceptable but the sliding glass door opened and the weather was nice. There is not really any good restaurants within walking distance but you can... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank You for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard West Palm Beach. More 

Birmingham, Alabama
Top Contributor
122 reviews 122 reviews
28 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is located just off I-95. Several chain restaurants local to the hotel. There is a "gentleman's club" and an extended stay hotel next to the hotel. Agree with other reviewers that there is a musty smell in the hotel halls and rooms. Housekeeping staff has apparently been told to use lots of deodorizer on the rugs etc. to hide... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed at the hotel on a weekend, and it was nice. The staff was very helpful and the rooms were nice and clean. The only thing with the room was there was a strong smell when you walk in, like a damp smell, but once I open the window and let the breeze blow it out, it was just fine.

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

ny
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

In spite of some good reviews, this place needs a real TLC. ThE rooms have a strong damp odor and I had to move to another one, since I couldn't tolerate the moldy and damp smell of the first one. The second room was a bit better but I had to keep the slide door open for the whole night... More 

Was this review helpful? Yes 1
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

As a VALUED GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall experience 2 stars. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, if you would love to discuss your areas of concerns further. Whenever you... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

The hotel was amazing and our maids Shidae and Stephanie were beyond wonderful. They were first class and made us feel at home! They treated us like family!!! I will DEFINITELY stay again!!!!!! I wish more places had people like the ones I had

Was this review helpful? Yes
677AndreaA, Manager at Courtyard West Palm Beach, responded to this review

We are happy you enjoyed your stay and look forward to your return More 

Melbourne, Florida
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 18, 2014

I just recently stayed at this hotel for an overnight, in-state business trip. The hotel was a little difficult to find since it was tucked away behind businesses off of 45th Street. The check-in process was seamless and the staff was very friendly and professional. The room was clean and what you'd expect out of a Courtyard.

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Thank you for taking the time to share your thoughts regarding our location and we look forward to seeing you again. More 

New York City, New York
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 14, 2014

Ok, so I got what I thought was a great deal on a super nice hotel chain that's name is associated with quality. 1 night for 100 dollars. Maybe my expectations were too high.... The first thing I see when I arrive was the bathroom with a poop stain in the toilet, yuk. The second thing is that the bathroom... More 

Was this review helpful? Yes 2
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

It appears from your feedback that there were a few challenges during your stay. I truly apologize that we didn't meet all your needs. More 

2 reviews
4 of 5 stars Reviewed December 11, 2014

I travel all of the time and mainly stay at Marriott properties. I checked out of the hotel before a package arrived, I was still in town but incredibly busy. Gellissa contacted me about the left package, she was very helpful in making sure that it was sent out so I received it since at this time I had already... More 

Was this review helpful? Yes
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts and I will share your feedback with Gillisa More 

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Additional Information about Courtyard West Palm Beach

Address: 600 Northpoint Parkway, West Palm Beach, FL 33407
Location: United States > Florida > West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard West Palm Beach 3*
Number of rooms: 149
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Also Known As:
Courtyard West Palm Beach Hotel West Palm Beach
West Palm Beach Courtyard
West Palm Beach Marriott
Hotel Style:
#15 Business Hotel in West Palm Beach

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