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Hilton Garden Inn Tampa North

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13305 Tampa Oaks Boulevard, Temple Terrace, FL 33637
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1 room 1 guest
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Hilton Garden Inn Tampa North
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500 Reviews from our TripAdvisor Community

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Traveler rating
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    79
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Albans, West Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at many Hilton Garden Inns as a Hilton Diamond member. This is a truly outstanding property with a very professional and courteous staff. The location is very convenient to I-75 and there are a multitude of good restaurants in the immediate area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mount Sterling, Kentucky, United States
Level Contributor
90 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The hotel was nice and clean; however the stay was less than to be desired. At 3:30 I was awakened by a drunk lady wailing and crying in the hotel hallway. Then at 7:00 am the fire alarm was going off, and I was woke up again. Then the kicker was being charged more than my receipt indicated. Don't chance... More 

Was this review helpful? Yes
Edward C, General Manager at Hilton Garden Inn Tampa North, responded to this review

Thank you for your response, I am sorry that I could not grant you a refund as you requested, the fire alarm went off due to a faulty switch and the alarm did its job and everyone was safe thank God. We definitely did not overcharge you as I responded to you this morning, this was an authorization that was... More 

Wall Township, New Jersey
1 review
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this Hilton and have stayed at other properties in and out of Florida. Unfortunately the room I stayed in was very wet. The carpet was wet, the room was musty and even my clothes that I kept in my suitcase came home damp and musty. Due to the dampness I had to monitor the air conditioner so... More 

Was this review helpful? Yes
Edward C, General Manager at Hilton Garden Inn Tampa North, responded to this review

Thank you for your review, we have had over 20 inches of rain in the past two weeks and we are all dealing with extra water, we have had a dry spell for the past few days and we believe the worst is behind us. You will see vast improvements on your next visit which we hope is soon. More 

Jacksonville, Florida
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

From the time that we made our reservation, Ed Carroll and his staff made us feel like special guests. The hotel is quite nice and should be even nicer after a scheduled redo. But what is extraordinary is the level of care demonstrated by the staff. One of the front desk managers, who drove the limo, would not even accept... More 

Was this review helpful? Yes
Edward C, General Manager at Hilton Garden Inn Tampa North, responded to this review

Thank you so much for your positive review and taking the time to mention the service levels were met to your expectation. I appreciate you mentioning myself and hope that my team and I can always have those high levels that you and all of our guests deserve.We look forward to welcoming you back in the near future! More 

Asheville, North Carolina
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here a lot for business. I chose this hotel because it was centrally located to Brandon and Carrollwood where I was having meetings. I appreciated they had room service since I often checked in late. I hate the beds though, sleep numbers are not comfy to me. The staff is great though.

Was this review helpful? Yes
Edward C, General Manager at Hilton Garden Inn Tampa North, responded to this review

Thank you for taking the time to write a review about our hotel. It helps to learn that your view of our hotel was a positive one. We are renovating the hotel in the coming weeks and we will be changing out all of our beds, please reach out to me the next time you are in town and I... More 

Tallahassee, Florida
1 review
5 of 5 stars Reviewed 1 week ago

I have to say that I was pleasantly surprised arriving to this hotel to bright smiling happy employees. I travel pretty regularly and this is not the norm. the desk staff took the time to find out why I was there and offered suggestions to the local area, we were there for Bush Gardens. They welcomed my children and gave... More 

Was this review helpful? Yes
Edward C, General Manager at Hilton Garden Inn Tampa North, responded to this review

Thank you for your kind review of our property and mentioning our staff. It makes a big difference in my day to learn that you were treated well and thank you for reaching out in a positive manner. We look forward to welcoming you back soon. More 

Jacksonville, Florida
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

I don't think any one of the issues I encountered would necessarily mean I'd rate the hotel as "poor" but the number of issues I encountered along with how things were resolved (or lack-of) resulted in the "poor" rating. Fair warning - because of the number of issues I dealt with, I'm taking my time writing this review. It's wordy,... More 

Was this review helpful? Yes 1
Edward C, General Manager at Hilton Garden Inn Tampa North, responded to this review

You complained of ants and our maintenance team visited your room after your complaint and found sugary food left out. You live in FL as do I and no matter how you attempt to stop ants they will be there with an open invitation when food is left out. As far as Hilton HHonors points you checked out on Friday... More 

Winter Garden, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Overnight stay. Arrived early and was checked in immediately. Older property which needs updating. Our room had a terrible musty smell and the beds, mattress were the worst we ever slept on.. Pool deck and pool dirty. Wouldn't use it. Around 11:30 a.m. I went down to see if I could get a cup of coffee, the male employee in... More 

Was this review helpful? Yes
Edward C, General Manager at Hilton Garden Inn Tampa North, responded to this review

I am sorry you feel the way that you do. Possibly you will change your mind after our complete renovation that will happen in the coming weeks. The specs that I have seen will make this hotel the nicest in the area. Thank you for staying with us. More 

Dallas, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

It was a nice and pleasant place to stay. Conveniently located, nice and helping staff to make your stay comfortable. One suggestion to have some more options in Breakfast Menu, other than that it's a place to go..

Review collected in partnership with Hilton Garden Inn

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Edward C, General Manager at Hilton Garden Inn Tampa North, responded to this review

Thank you for your comments and I will certainly share this with our food and beverage manager. We hope to see you again soon. More 

Suwanee, GA
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Common areas are nice, and the location was convenience, but first room they assigned smelled terrible. They immediately gave me a new room that was OK. Then, my TV stopped working. No big loss, as I was tired and just went to sleep.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Edward C, General Manager at Hilton Garden Inn Tampa North, responded to this review

Thank you for being a senior reviewer and taking the time to write about your experience. We inspect every room before releasing them to our guests and I am sorry that we fell short. I looked back the past few weeks and could not see anyone matching your profile, if you would kindly email me additional details about your stay... More 

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