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Courtyard Tampa Brandon

#81 of 160 Hotels in Tampa
GreenLeadersBronze level
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10152 Palm River Road, Tampa, FL 33619
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1 room 1 guest
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Courtyard Tampa Brandon
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72 Reviews from our TripAdvisor Community

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Traveler rating
    35
    19
    10
    3
    5
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21
15
4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stay away, staff not knowledgeable and very poorly run. Pre-paid for the hotel and they still charged me at check in. No response from management when I needed to dispute. The hotel itself is very nice, clean and comfortable rooms. Do not get a first floor room, parking lot is right outside your sliders and it is loud and bright... More 

Was this review helpful? Yes
Mathew H, General Manager at Courtyard Tampa Brandon, responded to this review

Thank you for taking the time to leave a review. We apologize that your stay failed to meet your expectations, as well as ours. I would be happy to discuss the possibility of a double charge, at your convenience, if you would like to contact the hotel directly. While I have not received any messages regarding a dispute, I would... More 

Alexandria, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 5, 2015 via mobile

This hotel has a really nice location! 5 minutes away from the Brandon mall and tons of sit down restaurants. Also about 20 minutes from Channel side in Tampa. Been staying here for the past 4 days and the hotel is nice, but I have a major pet peeve with it. THIN WALLS! I can literally hear my neighbor on... More 

Was this review helpful? Yes
Mathew H, General Manager at Courtyard Tampa Brandon, responded to this review

Thank you for taking the time to leave a review. While it seems you enjoyed many aspects of our hotel, we apologize that the level of noise control failed to meet your expectations. If you are still at the hotel, then we would be happy to ensure that your AC unit remains running continuously as preferred by contacting any of... More 

Ocala, Florida
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 30, 2015

We stayed here because we were heading to Busch Gardens and didn't want to be right on top of a theme park. The staff was very friendly and accommodating. The room was small but comfortable. The hotel is very convenient to restaurants and shopping. There is no outdoor pool which would have been nice. There is an indoor poor but... More 

Was this review helpful? Yes
Mathew H, General Manager at Courtyard Tampa Brandon, responded to this review

Thank you for leaving a review. We are excited you found our staff and location to be accommodating to your needs! We sincerely hope to welcome you back to our hotel if your travels ever bring you back to the Tampa Brandon area! Best Regards, Mathew Hoffman General Manager More 

Herndon, Virginia
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 11, 2015

Hotel is convenient to restaurants and shopping. It is clean and the staff is very friendly. Rooms are not modern but not dated at all. Bathrooms are large and there is a couch in the room for watching TV. Bed is firm but pillows a tad hard for me. Not as hard as the Hyatt pillows but not as soft... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 20, 2015 via mobile

This hotel has bed bed bugs and rude management. I would stay anywhere else to avoid these issues. Read below for details of my horrific experience and for pictures. I stayed there for business from May 11-12. I woke up in the morning to find a bug matching the exact description of a bed bug. The hotel manager got the... More 

Was this review helpful? Yes 2
Mathew H, General Manager at Courtyard Tampa Brandon, responded to this review

Thank you for taking the time to leave a review. At a hotel level, we take statements like this very seriously and are 100% committed to the safety and satisfaction of our guests. Upon receiving your complaint, we had the room professionally cleaned and thoroughly inspected. A 3rd party Service Specialist confirmed the guest room is clean and free of... More 

Atlanta
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed May 19, 2015

Stayed here for two nights and really enjoyed it. From check in to check out, everyone I encountered was super nice and extremely helpful. What I enjoyed--- -location (close to interstate, mall and tons of shops and restaurants) -Staff--wonderful! -Starbucks in lobby -Wifi worked well....was able to stream video in workout room What I did not enjoy: -No coffee in... More 

Was this review helpful? Yes 2
Mathew H, General Manager at Courtyard Tampa Brandon, responded to this review

Thank you for taking the time to leave a review. We apprecate your feedback and are happy to hear you enjoyed your stay so much! We look forward to welcoming you back the next time you are in the area. Best Regards, Mathew Hoffman General Manager More 

Virginia
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 19, 2015

Recently stayed here for the first time in my travels to Tampa. My overall experience was excellent ! The rooms are clean and extremely quiet. Not once did I hear any outside noise from the hall, out in the parking lot or from the rooms next door. The staff, one of the most friendly I have ever encountered ! Everyone... More 

Was this review helpful? Yes 1
Mathew H, General Manager at Courtyard Tampa Brandon, responded to this review

Thanks for leaving a review! We are delighted you enjoyed your stay, from the staff to the location, and look forward to welcoming you back the next time you are in the Tampa Brandon area! Best Regards, Mathew Hoffman General Manager More 

North Carolina
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed May 16, 2015

This is a very old courtyard that has been updated but that really never works...fresh paint doesn't fix old. The beds were hard IMO. I will say the front counter person was super nice and pleasant. I was there on business so the location was good....I also didn't pay.....otherwise I'd prob went a different route.

Was this review helpful? Yes 2
Mathew H, General Manager at Courtyard Tampa Brandon, responded to this review

Thank you for taking the time to leave a review. We apologize some aspects of your stay failed to meet your expectations, as well as ours. We will continue to use comments such as this as opportunities for improvement in the future. We truly hope to have the opportunity to serve you again the next time you are in the... More 

Grand Island, New York
Level Contributor
139 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 1, 2015

The staff here was lovely and very friendly. The room was clean and well maintained but the pillows were not comfortable which is surprising for a Marriott. Everything else was fine with the room and the workout room was decent size with enough equipment for a short stay and the pool and hot tub are always nice. The TripAdvisor description... More 

Was this review helpful? Yes 3
Mathew H, General Manager at Courtyard Tampa Brandon, responded to this review

Thank you for taking the time to leave a review. We appreciate your feedback, as we continously strive for improvement. We will be sure to look into the TripAdvisor description and adjust as necessary. We apologize for the incovenience this may have caused during your stay with us. We sincerely hope for the opportunity to serve you again the next... More 

Kissimmee, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 14, 2015

this hotels policy on noise is terrible......do not stay here unless you want to be up all night with kids jumping off beds all night long while management does nothing....they don't calm the people making the noise down...they just look at you and say.....I told them to stop.....what else can I do????....evidently...not enough

Was this review helpful? Yes 1
Mathew H, General Manager at Courtyard Tampa Brandon, responded to this review

Thank you for your feedback in regards to your stay at the Courtyard Tampa Brandon. We apologize that we failed to meet your expectations in regards to controlling the noise during your stay with us. We will agree that there were many children in the hotel during the weekend you were with us, and will be training for better solutions,... More 

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