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DoubleTree by Hilton Hotel Tampa Airport - Westshore

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4500 West Cypress Street, Tampa, FL 33607
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DoubleTree by Hilton Hotel Tampa Airport - Westshore
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DoubleTree by Hilton Hotel Tampa Airport - Westshore
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1,142 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Augusta, Georgia
Top Contributor
240 reviews 240 reviews
60 hotel reviews
205 helpful votes 205 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here during Memorial Day Weekend when going to Game 4 of the Rangers-Lightning NHL game and this stay was a good experience for the following reasons- *The front desk staff was very courteous, professional, and discretionary. They upgraded me to a better room for free that overlooked the swimming pool area. On two occasions, I'd asked for one... More 

Was this review helpful? Yes
Kansas City, United States
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

My visit to this hotel was nice, but it could've been a little better. The customer service was awesome!!!! The room we stayed in was nice, but main door was hard to open and the patio door was very hard to open. Things like this I don't expect to happen at a Hiltons Hotel. Maybe a Motel 6 or at... More 

Review collected in partnership with DoubleTree by Hilton

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Toronto, Canada
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I used the Double Tree as our rest spot for our weekend getaway to Tampa. Upon arrival, we were welcomed by the friendly front desk staff, and given a warm chocolate chip cookie :) The check in area also had decanters of cold water, with various fruits in them. A refreshing treat after a day that started... More 

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Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Only minutes from downtown, with its Aquarium and Little Cuba area this is a very clean, quite helpful hotel that costs less than those closer in. The restaurant was great and room spacious. Good place, good value.

Was this review helpful? Yes 1
St. Petersburg, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel the past weekend. It was an enjoyable experience overall. Easy and smooth check in (free cookie per guest). The room did not have a balcony and was on the freeway side which meant there was some noise from the street. Not a super quiet stay, but comfy and clean room. Good enough for the price. Decent... More 

Was this review helpful? Yes 1
Sarasota, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Terrible staff. Front desk is rude and inconsiderate. I booked a balcony room, but they double book rooms and then tried to make me pay extra just to access the room I had booked. Front desk staff didn't even bother to look up my reservation, instead telling me to "prove" to them that I had booked a balcony. Terrible customer... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

There is NO hot water in my room. My room stinks like pee. It took them 130 minutes for room service to appear with coffee packets and pillows. My room is like a cubic hole in the wall.. i could had stayed at the Hilton for 20 less than I say here. T was not worth the money

Was this review helpful? Yes 2
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review

We’re truly disappointed to hear that your stay at our hotel was so challenging. Whenever our guests experience something that interrupts their enjoyment, we hope that they will reach out to us immediately so that we can work quickly to get them back to enjoying their stay. Thank you for sharing your concerns with us and for your review. More 

Fort Myers Beach, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently stayed at this property, and let me tell you I could not be happier with my choice. From the moment I arrived I had the pleasure of being greeted by Mo at the Front Desk. She is truly an asset to this property. She was able to accommodate my consecutive reservation and keep me in the same room... More 

Was this review helpful? Yes 1
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review

It was our pleasure to provide you with an exceptional stay at the DoubleTree by Hilton Hotel Tampa Airport – Westshore and we thank you for taking the time to share your experience with us. We’re very lucky to have wonderfully dedicated staff working for us and we will be sure to acknowledge the staff member you specifically mentioned. Thank... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My sheets on the bed was very nasty with blood stains. I take a picture and showed the manager all he said he was going to do was give my points, really that was nasty' and the bathroom had mold in shower they should have at least given me a night off my bill

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review

Overall, it sounds as though your experience did not match your expectations, and for that we apologize. Our Housekeeping team will be alerted to your comments in the hopes of reinforcing our need for attention to detail. Thank you for sharing your point of view with us. More 

Vincennes, Indiana
Top Contributor
138 reviews 138 reviews
65 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 1 week ago

Called hotel in advance of booking to make sure they would pick me up at car rental drop off before booking and was assured YES we will....when I checked in and went to turn the car in was told to take the car shuttle to the airport and then the hotel shuttle would pick me up at arriving flights...REALLY....ended up... More 

Was this review helpful? Yes 4
DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - Westshore, responded to this review

Thank you for taking the time to share your experience with us. It seems several areas of your stay were not as you had expected and we sincerely apologize for the challenges you faced. The services of our 24-hour, complimentary airport shuttle do include pick-up and drop-off at nearby locations, but those stops are worked in to the regular pick-ups... More 

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