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Grand Suites Hotel near Busch Gardens - USF

11310 North 30th Street, Tampa, FL 33612
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Grand Suites Hotel near Busch Gardens - USF
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Grand Suites Hotel near Busch Gardens - USF
Grand Suites Hotel near Busch Gardens - USF
Grand Suites Hotel near Busch Gardens - USF
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55 reviews from our community

Traveler rating
    13
    19
    9
    4
    10
See reviews for
18
14
2
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Grand Suites Hotel near Busch Gardens - USF
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1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 5, 2015

After a long day at Busch Gardens and a cruise awaiting after our checkout, there was no hot water. No apology, either! Would not issue refund or even a partial refund. We went to Planet Fitness to shower.

Was this review helpful? Yes 7
IHGCare, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review

Dear john a, Thank you for your review regarding your recent stay with us. It is unfortunate your stay was negatively impacted by the issue with the hot water. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and... More 

Spring Hill, Florida
2 reviews
5 of 5 stars Reviewed January 30, 2015

We stayed here a few nights ago while doing business in Tampa..Tara who worked front desk was the sweetest and helpful to us..the complimentary breakfast was delicious..even during renovation we had a great experience here..highly recommended

Was this review helpful? Yes
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review

Thank you for taking time to share comments about your recent stay. We are so pleased to know you were pleased with the staff and accommodations in spite of all our dust. We truly hope you will stay with us on your next visit to Tampa so that you can take full advantage of all the amenities our hotel has... More 

Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 28, 2015

This hotel is upgrading itself, however they are not renting out any of the renovated rooms...when you book, know you are paying for the old rooms...I did not pick up on that...the impression given is that renovations are close to completion...that may be true, but the bottom line is at this time you are paying for an older room in... More 

Was this review helpful? Yes 3
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review

Thank you for taking time to share candid feedback about your recent stay at our hotel. We are currently undergoing major renovations. Unfortunately, we are still lacking some important items for the rooms that have been renovated. I apologize that we were not able to rent a new room for your stay. We expect to have the rooms ready within... More 

Contributor
20 reviews 20 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 30, 2014

Yes, the rooms and hotel are under renovation. But, you are not going to find a better front staff. Tara was exceptional. The room is nice. The bed feels new. Needs more pillows, but not complaining. I like the courtyard look with the glass-paned doors. It looks resortish. I am impressed and have found the place we will stay every... More 

Was this review helpful? Yes 1
Jacksonville, Florida
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 24, 2014

The lady in the office was so sweet!! Sleeper center went to the floor. Sat at the foot of the bed ,the head comes up. We moved to another room bed was the same $119 A Night no way!! Breakfast was good.

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review

Dear divabydesign66, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some... More 

Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 24, 2014

Though the hotel is going through a serious renovation to become a Holiday Inn Suites the bones are exceptional and the service was top class. My suite had been physically renovated in a retro Art Deco style as far as most pieces were concerned, the sofa still needed replacing . . . but in a two room suite it was... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 27, 2014 via mobile

There are really no words to describe my experience at this place. My friend was here for medical treatment and arrived two days before I did. I would have moved immediately but she was in pain and was not up to moving. To say the place is under construction is an understatement. The only good thing I can say about... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review

Dear Melba H, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and superior accommodations. It seems that we were not able to execute an exemplary hotel stay experience due to the on going... More 

Orlando, Florida
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 4, 2014

It's not everyday that you can find two ladies who are so sweet and kind not only with their work ethics but with a kind heart and words.. The ladies at the front desk in the day time and in the afternoon are second to none or a great group of girls or should I say ladies who actually cares... More 

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New Haven, Connecticut
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 26, 2014

The rooms were nice -- spacious 2 room suites, with a small kitchenette area with microwave, sink & fridge.The bathroom is small. Wifi signals were problematic, necessitating a room switch. (Rooms nearer the front office seem to have stronger signal.) The lighting is dim, and there are no desks and there are too few electrical outlets. It appears that all... More 

Was this review helpful? Yes 1
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review

Thank you for taking time to share comments about your recent stay. We are pleased to know you enjoyed your stay. You are correct in your observation that the entire hotel is being renovated; including the public areas. We do hope you will consider staying with us again the next time you visit Tampa as we intend to be among... More 

Orlando, Florida
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 10, 2014

I'm never disappointed when I come here.. friendly staff, nice place and for the price can't be beat... even while they fix up the room to better service you staff is still helpful. .. Thank you,, you guys and ladies are the best. ..

Was this review helpful? Yes 1
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review

Thank you for taking the time to share comments about your recent stay. We are very pleased to know you enjoy our hotel each and every time you stay with us. We are also pleased to know our renovation project has not inconvenienced you in any way. Please stay tuned for the exciting changes yet to come. Again, thank you... More 

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