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Hilton Garden Inn Tampa Airport Westshore

#5 of 159 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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5312 Avion Park Drive, Tampa, FL 33607
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Hilton Garden Inn Tampa Airport Westshore
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Ranked #5 of 159 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
A recent review
4 of 5 stars Reviewed March 2, 2015
Craig B Ottawa, Canada
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Tampa Airport Westshore
See the most recent reviews
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 2, 2015

Jacuzzi was awesome. Tip: Walk to the 7-11 a few blocks away for cheap wine and beer. Much cheaper than room service. Breakfast was great. Get the omelette custom made and with extra cheese if you're that kinda person.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear Craig B, I am so happy to hear that you enjoyed your stay and the amenities that our hotel has to offer. We appreciate you taking the time to share your experience with other travelers. We look forward to your return the next time you visit Tampa! Silvana G. - Guest Service Manager More 

Ocala, Florida
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 1, 2015

Booked this hotel for 1 night as a stay over to catch an early fight. Located very close to the airport and also provide parking and shuttle service, which made it very convenient. Hotel was very clean and the staff friendly and helpful.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear CynthiaK1960, We are delighted that you enjoyed your time with us! Please come back to see us the next time you are in Tampa and thank you for being our guest! Silvana G. - Guest Service Maager More 

Norwalk, United States
1 review
4 of 5 stars Reviewed February 28, 2015

The heated pool was anything but and we could not go into it. We were very disappointed because I like to get my exercise in the pool when we go on vacation. when we told the person, at the desk she said it was probably cold because it had been cold outside the night before.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear Kathleen B, Thank you so much for taking the time to review our property, I am glad that we were able to meet your expectations for the majority of your stay. I do apologize for your inconvenience with the temperature of the pool. Our pool is heated and I will be sure to follow up to insure that the... More 

St. Augustine, United States
1 review
5 of 5 stars Reviewed February 27, 2015

Positives include in hotel bar, pool, hot tub, in room fridge, microwave, and Kuerig with coffee and tea K-cups, sofa in room, fitness center. Did not try the restaurant. Selected this hotel due to the quantity of amenities offered relative to price as compared to other options in the immediate area. Was not dissapointed; enjoyable stay.

Review collected in partnership with Hilton Garden Inn

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Ashburn, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 26, 2015

I don't know what happens to a hotel when it has Inn or Garden in it. The service just goes downhill - You have to ask and verify everything over and over again. Rooms were clean and the breakfast was okay.

Was this review helpful? Yes
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear Lisa, Thank you for taking the time to share your experience with us. We are certainly disappointed that you did not have a pleasant experience at our hotel. Our team takes your comments very seriously and we will be sure to share with everyone. We hope that if you return to Tampa you will try the hotel again. Thank... More 

Fruitland Park, Florida
Level Contributor
182 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 stars Reviewed February 23, 2015

Clean hotel professional staff, easy parking, across from tampa airport, close to shopping and numerous restaurants! I always stay here when in town, they always are consistent when I stay! We had a meeting there roomy and had a great lunch!!

Was this review helpful? Yes
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear Soapster1, Thank you for your comments about your experience at our hotel. we appreciate your loyalty! We look forward to seeing you on your next visit to Tampa Todd Kinney General Manager More 

Wilmington, United States
1 review
3 of 5 stars Reviewed February 23, 2015

I would have rated this hotel higher if the staff wasn't so rude. Also, don't count on using their morning Starbucks coffee bar, no one will serve you. I had to ask the front desk for assistance at the coffee bar at a reasonable 7:45am on 2 days of my stay, and at the bar at 8:00pm, no one was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear Heidi, Thank you for taking the time to share your feedback with our team. We are very disappointed that you did not receive the level of service that our hotel is known for. We value your comments and we will be sure to discuss your feedback with our team members. Again, thank you for choosing our hotel and for... More 

Monroeville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 22, 2015

I found this hotel online and it said port transfers, free breakfast and free airport transfers but when I booked it only stated free airport transfers???? I called the hotel and was transferred to 4 different people,,,William, Rachel, Kathy (so rude,,,told me she had too many people in front of her and to please hold. then hung up on me!)... More 

Was this review helpful? Yes 1
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Patti, Thank you for your feedback. We are sorry that you had such difficulty with your reservation and with the inaccurate information that you found on the 3rd party website. We will reach out to our 3rd party vendors and make sure they have posted the correct information about our hotel. Again, we are very sorry that you had a... More 

Oslo, Norway
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed February 21, 2015

Had a booking for three nights after some cruises. Upon arrival they had canceled my booking for not showing up at the first night even though the late show was cleared by the hotel in writing several weeks in advance and was also noted in my booking, and check in took around 40 minutes - not the best start. Room... More 

Was this review helpful? Yes
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear traveler, Thank you for choosing the Hilton Garden Inn Tampa Airport. On behalf of the staff I would like to extend our apologies for the negative experience you encounter while visiting. I will be sure to share your comments with our team, and we hope that you can visit us again and we can demonstrate the Hilton Experience that... More 

Stuttgart, Germany
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 21, 2015

The Hilton Garden Inn at Tampa Airport has been a great establishment for my stay in Tampa. Rosie at the front desk was more than helpful and really made us feel welcome. They need more employees like her! The restaurant was very nice and the service was very prompt and professional. Keep up the GREAT work!

Was this review helpful? Yes 1
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Chris, thank you for the rave review about Rosie. She will be excited to see that you mentioned her in your review. We are pleased that you enjoyed our hotel and we hope that you can visit us again in the future. Safe Travels Todd Kinney General Manager More 

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