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Hilton Garden Inn Tampa Airport Westshore

#5 of 160 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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5312 Avion Park Drive, Tampa, FL 33607
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1 room 1 guest
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Hilton Garden Inn Tampa Airport Westshore
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961 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Oh man, what a bad experience. After driving nearly 2 hours from Orlando, the hotel was amid massive construction from a neighboring site. Apparently a massive corporate structure being erected from scratch didn't qualify as a notice worthy of being put on their website. Daily cranes, jackhammers and backup 'beeping' were seemingly neverending. The huge boom crane (the kind that... More 

Was this review helpful? Yes 1
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear L. Zumba, Thank you for your review. I am disappointed to hear that you were unhappy with your stay especially after the wonderful conversation I had with you and your husband the night before your departure. Unfortunately the construction next door is beyond our control and we try to accommodate our guests to the best of our ability. We... More 

Orlando, Florida
Level Contributor
351 reviews
182 hotel reviews
common_n_hotel_reviews_1bd8 479 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We returned here for the first time since January 2014 and had a pleasant stay. The building next door blocked any views of the bay from the room, but our room was still very comfortable. We were in #624. I thought we had stayed in this room before but believe we were actually one floor higher on our 1st two... More 

Was this review helpful? Yes
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear BerlinG-ParisF , Thank you so much for returning to our property. We do love our 'returning' guests! I am so happy that we were able to exceed your expectations and we hope to see you again the next time that you visit Tampa! Silvana G. - Guest Service Manager More 

Florida Keys
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Ms. Silvana Greene demonstrated vision, empathy and problem solving diplomacy towards me and my situation during my stay. She allowed me to return to my wife with a success story, rather than an explanation about how I inadvertently forfeited our entitlement to complimentary parking during our cruise. This positive experience will impact our future planning and attitude towards her Hilton... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear Danamalia, Thank you so much for the kind words and the 5 star review. It was my pleasure to assist you and I look forward to meeting you in person! Please hurry back to see us. Thank you so much for being our guest! Silvana G. - Guest Service Manager More 

Gainesville, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Another fantastic stay at the Hilton Garden Inn @ Westshore. The staff and rooms far exceeded my expectations as expected. Silvana is the reason why I won't stay anywhere else when in the Tampa area. She treats you like family every time and is always welcoming. However, the excellent treatment does not stop there. The staff working the breakfast were... More 

Was this review helpful? Yes 4
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear Gina04ne, Thanks so much for the 5 star review! We LOVE our 'returning' guests and it is always our goal to make you feel like 'family'. Thank you so much for the kind remarks and it is always a pleasure to assist you. Please hurry back to see us! Silvana G. - Guest Service Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have been to this hotel on three different occasions. The front desk personnel here are absolutely superb! They will do whatever is necessary to assist you with any question or need you may have. I'm happy to see a hotel recognizing the importance of real customer service. On my most recent check-in (Aug 19th ) - I realized that... More 

Was this review helpful? Yes 2
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear Richard M, I love the title of your post and also the 5 star review! We really appreciate you recognizing our front desk staff as 'superb'. Rosie and Jeff are the 'dynamic duo' and they will be thrilled to hear that they had such a positive impact on your stay. I hope you will visit us again if your... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel after a transatlantic flight via Chicago. The courtesy bus to the hotel took a little time to arrive. The name on the bus was A1 express parking or something like that so keep an eye out for it. At first it wasn't clear it would be going to the hotel. When we got to the... More 

Was this review helpful? Yes 2
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear Tonyhan123, Thanks for the 5 star review we really appreciate your kindness. I am happy to hear that your stay was 'comfortable' and that we were able to exceed your expectations. We appreciate you choosing our property and hope we have the pleasure to host you again. Silvana G. - Guest Service Manager More 

Gainesville, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I visited the Hilton Garden in Friday - Saturday (08/21/15-08/23/15) and once again my stay was excellent. It is the only hotel I will choose when staying in Tampa, FL. I was traveling with friends and family and we booked 3 rooms and we all had great rooms and an awesome time. Silvana was at the front desk along with... More 

Was this review helpful? Yes 1
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear kitkatlabby, Thank you for the awesome 5 star review! We really appreciate your feedback and I will share it with all of our staff. We do love our 'return' guests and I am happy to hear that we are your 'go to' hotel in Tampa. Thanks so much for being our guest and we look forward to your return!... More 

tacoma, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

I was in Tampa for my daughter's wedding. They gave us a discount for the amount of guests we had stay at the hotel. I stayed in a suite with two queen beds. One bed was jammed against the window. The staff was very nice. the room was clean and everything worked in the room. the hotel was clean and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear Sharon L, I am happy to hear that we were able to exceed your expectations for the most part during your recent stay. I am so delighted that the wedding party enjoyed their time at our property! I do apologize for the third party shuttle service and am relieved to hear that all the guests made it to the... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I needed a place to stay with just my children as we were traveling alone. We arrived very late and night and had a speedy check in. The beds were wonderful! Sleep number beds! The rooms are a little small, but I knew this going in. The breakfast in the morning was just perfect after such a late night. The... More 

Was this review helpful? Yes 2
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear travelcampfun, Thank you for the 5 star review and for sharing your experience at our property with fellow travelers. Our beds are truly amazing and our location can't be beat. The Coast Restaurant provides a top notch dining experience for our valued guests. Thank you again for staying with us and I hope that you will visit us again... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Very BEAUTIFUL and clean! Staff was extremely accommodating, especially Rosie, she is very professional and hospitable with a "5 stars" smile!!! Check in was very quick and efficient, the staff was very knowledgeable about Tampa and it's surrounding cities that made me at ease and a memorable stay!!

Was this review helpful? Yes 1
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review

Dear travelcampfun, We truly appreciate the 5 star review! I am so happy to hear that the Sleep System beds were to your satisfaction and that you thoroughly enjoyed the breakfast in our Coast Restaurant. We are certainly convenient to the Tampa International Airport (literally across the street) and I am glad that our location made your stay more convenient.... More 

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