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Holiday Inn Express & Suites Tampa USF-Busch Gardens

2.5 of 5
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2807 E Busch Blvd, Tampa, FL 33612
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Holiday Inn Express & Suites Tampa USF-Busch Gardens
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Ranked #39 of 159 Hotels in Tampa
A recent review
5 of 5 stars Reviewed November 2, 2011
MattSeeker Tallahassee, Florida
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494 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express & Suites Tampa USF-Busch Gardens
See the most recent reviews
Tallahassee, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2011

Went for a three day trip to Busch Gardens with my wife and 2 and 9 year old, Picked this hotel because of the location. This was one of the best hotel visits we've had in a long time. Front Desk Staff: Very helpful and contacted us shortly after we checked in to ask if we needed anything. Because of... More 

Was this review helpful? Yes 1
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Wow. Now that is a thorough review! I love it! Thank you very much for taking time out of your day to write this review for us! My team and I love it when we get to share reviews such as yours with each other! Since August when I arrived here, we have really been focusing on making sure everything... More 

Coral Springs, Florida
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 17, 2011

Only went with this hotel because I was told they run a shuttle service to Busch Gardens every hour. Total lie and they also lied about shuttle service to the Halloscream event. I could have gone with another hotel cheaper but with what I was told for the shuttle decided with this one. Front desk not helpful and could careless... More 

Was this review helpful? Yes 1
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Hello. Please let me start by giving you a heartfelt apology for the issues you described in your review of my team and property. I take full responsibility when a guest lets us know we completely missed the mark on meeting or exceeding expectations. And by the tone of your review, it seems we missed the mark completely. For that,... More 

South Florida, Florida
Top Contributor
97 reviews 97 reviews
33 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed October 16, 2011

We recently visited Bush Gardens to celebrate our son's birthday. After reading some nice comments from the general manager at this hotel regarding some changes being made to enhance guests stay. We felt that by taking the time answering to some of the reviews here, the manager genuinely cared for the comfort of the guests. We decided to make reservations... More 

Was this review helpful? Yes 1
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Wow! Thank you so much for your review! My team will love seeing this. We have all been working very hard to make our place exactly as you described it. We have been trouble shooting known issues, like the breakfast overflow, and the shuttle service. And while we have made some fantastic advances in these areas we still aren’t satisfied... More 

Orlando, Florida
2 reviews
5 of 5 stars Reviewed September 26, 2011

My husband and I just got back from our honeymoon and we stayed here one night after visiting Busch Gardens for the day. The hotel is very close to the park (we could easily see the rollercosters from our room.) The hotel is clean and the decor was very up to date and modern. The staff is was also friendly.... More 

Was this review helpful? Yes
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Congratulations! We are so happy you chose to stay with us to wrap up such a special occasion! My team and I take your satisfaction very seriously. We have all made it a personal mission to meet and exceed each of our guests expectations, and we hope it shows in the quality work we do in keeping our property clean... More 

Urbandale, Iowa, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2011

The hotel is close to Busch Gardens. It is in a bit of a rough neighborhood but the rooms are great and roomy. The breakfast was hot and delicious everyday. The staff was very friendly and made it a great stay for my family. Will stay there again next time we go to Tampa.

Was this review helpful? Yes 2
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Hello! Thank you so much for your kind words of review for my team! We have a heart for hospitality here, and truly appreciate you taking time out of your busy schedule to let us know we were on the mark for you and your family! We cant wait for you to come back and see us agian. We are... More 

Miami, FL
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 12, 2011

Close to Busch Gardens, well worth the difference in price from other hotels nearby. Breakfast was great and staff friendly. Great job everyone!

Was this review helpful? Yes 2
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Hello! My team loves to see reviews like yours! We will be sharing it with them all at the next stand up meeting we have. You are very kind to let us know we did well for you and your family. So often these days we only get comments when we miss the mark with a guest. It is nice... More 

Fort Lauderdale, Florida
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 11, 2011

The hotel wasn't bad-- the neighborhod was rough. The "freebies" that attracted us, weren't that valuable. The transportation to Busch Gardens (which was just down the road) was intermitted at best and the free breakfast was PACKED with minimal sitting. The rooms were nice and so was the staff.

Was this review helpful? Yes 2
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Hello! Thank you for taking time out of your busy schedule to make comments about your stay with us. We truly appreciate the effort of our guests to let us know how we are doing. I especially appreciate the honest and constructive comments of our guests since I just started leading the effort here at the hotel to increase customer... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 10, 2011

Furnitue and carpet are filthy. You know when you walk into a room and it has that sweet smell of air freshner that it is covering up a deep odor.

Was this review helpful? Yes
quito
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2011

My familiy and I stayed here for 3 nights, the accommodations, service, attention, were excellent...........the best!!. I highly recommend this hotel, everybody working there were extremely kind. Our stay was very pleasant. Thanks to everybody.

Was this review helpful? Yes 1
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Wow. Thank you so much for you kind words. The Team and I here have been working extra hard for the past few weeks. Improving service skills and getting feedback from our guests is a very high priority for us all right now. We truly appreciate you taking time out of your busy schedule to let us know we did... More 

Nashville
Contributor
19 reviews 19 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 11, 2011

The hotel had very large rooms, making it very suitable for families. I wasn't pleased with the level of cleanliness, especially after finding a section from someone's hair weave in one of our rooms. The restaurant has very limited hours. Their service is excellent, especially considering they are woefully understaffed. Was disappointed in the wait time for the shuttle service.... More 

Was this review helpful? Yes 1
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Hello. Thank you for your constructive comments regarding our hotel. Today is my third day here, and I truly appreciate the comments and feedback our guests are giving me. While it is true we are a very busy property, and I can see the roller coasters at Busch Gardens from my office window, I take it very personally when we... More 

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