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Holiday Inn Express & Suites Tampa USF-Busch Gardens

2.5 of 5
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2807 E Busch Blvd, Tampa, FL 33612
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Holiday Inn Express & Suites Tampa USF-Busch Gardens
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618 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Tampa USF-Busch Gardens
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Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We stayed the night after Christmas to go to Busch Gardens. Have always had good luck with HI Express. Two positives were the gentleman who checked us in and the shuttle driver. Downhill from there. The sheets were threadbare, the beds fair. The walls were scuffed and dirty and everything in the bathroom was worn. The shuttle van had torn... More 

Helpful?
1 Thank Linda102Illinois
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for sharing your experience with us. We are deeply sorry about the issues you encountered. We do understand how frustrating a renovation can be and we do our very best to ensure our guest still have access to all our amenities like our complementary breakfast, swimming pool, fitness center etc. while we have our hotel upgraded and improved... More 

Las Vegas, Nevada
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Very convenient shuttle service to Busch Gardens made this hotel well worth the stay, kids also received small gifts at check in. Use of free shuttle much easier/quicker than paid parking at the park. Several places to eat within walking distance

Helpful?
1 Thank Headhunter2001
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for your great review! We are thrilled you had such a great stay and had a fun time going to Busch Gardens! Please come back and visit with us again very soon! Sarah Schmidt General Manager More 

Pensacola, Florida
1 review
3 of 5 stars Reviewed January 2, 2016 via mobile

All the staff was very nice, including housekeeping. The young lady, Tori, at the front desk was very helpful and provided excellent customer service during our 2 day stay. I would have enjoyed our stay better, if the hotel was not undergoing a major renovation. One of the 2 elevators was turned off for the remodel and this slowed things... More 

Helpful?
Thank Robert C
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for sharing your review. We are deeply sorry you were inconvenienced by our lobby renovation, we know this can be trying but we are very much looking forward to its completion which will be a great new lobby for our guests to enjoy! We do hope you will come back and visit with us once complete and check... More 

Canton, Ohio
2 reviews
1 of 5 stars Reviewed January 1, 2016

My first time at this hotel and saying I was highly disappointed is an understatement. The man at check in was rude and in fact ran my card before I even got there which caused for my bank to freeze my account for my 3 days of being there. Thankfully I had an emergency credit card and cash with me... More 

Helpful?
Thank AshleyMarie1319
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Ashley Marie, Thank you for contacting us. I apologize for not responding to your email, but I honestly never received it, could it be possibly you have the wrong email address? While we are renovating our lobby, we are doing our best to ensure that this impacts our guests as little as possible. I will definitely address your housekeeping issues... More 

Scottsdale, Arizona
Level Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed December 31, 2015 via mobile

My wife and I wanted to go to Busch gardens prior to our family vacation at Disney. We stayed at this hotel for two night on the weekend prior to Christmas. The hotel lobby, breakfast room, and business center were under construction. I would have made reservations elsewhere had I known this or had been told. This poor management a... More 

Helpful?
1 Thank Douglas L
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for sharing your experience with us. We are deeply sorry you were inconvenienced by our renovation. We know this can be a frustrating experience but we are all very much looking forward to completed product, which will be an amazing "new" hotel for our guests! I will convey your happiness with our shuttle service to our drivers Justin... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 31, 2015 via mobile

I stayed with my sister for 7 days. The hotel was under construction , and it was a total mess.The breakfast bar was so cramped that we had to eat in our room.The wifi never connected. The bedsheets were stained, and i found something green on my new towel. I was talking in Spanish on my phone , and a... More 

Helpful?
1 Thank Carla F
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

We are extremely sorry about the experiences you had at our hotel, you and your sister seemed very happy at check out and I would have been very happy to review these issues with you before you left the hotel. We have been keeping a look out for your charger and as of yet is has not turned up, we... More 

Sarasota, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 22, 2015 via mobile

My first time here. Was interested in free shuttle to avoid parking fees and driving with 3 generations on various schedules in 2 rooms. Hotel is under remodel things are topsy-turvy but people are very patient, smiling perhaps it's the holiday spirit. We all seem to be interested in overlooking things. Like over crowded breakfast squeezed into tiny room due... More 

Helpful?
2 Thank sandi52m
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for your review and for sharing so much detail! We are grateful for your understanding while we make our hotel better than ever for our guests! We are so glad you had a great stay with us and look forward to your visit with us next February! (Our new and improved internet should be here by then as... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 12, 2015

Our room was paid in full on the military base before we got here. When we arrived I gave the girl at the counter our voucher with all the info. She did not know anything about a voucher and did not even have a reservation under my name. She finally decided to look over the voucher and typed in the... More 

Helpful?
Thank Leisure M
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

We appreciate your time in letting us know about these issues. We work very hard to ensure our guests have a perfect stay when they visit with us. We are deeply sorry this was not your experience. These issues are not the standard at our hotel, and they are not acceptable. Please contact us directly at the hotel so that... More 

Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 10, 2015

I never have any true problems staying at Holiday Inns, but this hotel it was just one thing after another, and I was only there one night. They are under a huge renovation right now, which in and of itself is not a problem but made the hotel appear quite dirty even in the areas not presently under renovation. At... More 

Helpful?
1 Thank sharknado523
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

We appreciate your taking the time to share your experience with us. We are very sorry about the issues with the Wifi as well as the crowded breakfast area. While we are very excited to get our new and improved breakfast area, we understand the meeting space can be an inconvenience and we are very sorry you were unable to... More 

Port Charlotte, Florida
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 10, 2015

After a long frustrating drive to Tampa for business it was so nice to be welcomed by a young lady named Tori. She had the best smile and customer service ever! She made sure we had everything we needed, answered our questions and if she didn't know the answer she would find out. Tori thank goodness was there when I... More 

Helpful?
1 Thank Cindy M
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for taking the time to share your great experience at our hotel! We are so glad Tori was able to meet your needs and provide you with some great southern hospitality! We hope you will visit with us again here at the Holiday Inn Express USF / Busch Gardens! Sarah Schmidt General Manager More 

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