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Holiday Inn Express & Suites Tampa USF-Busch Gardens

2.5 of 5
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2807 E Busch Blvd, Tampa, FL 33612
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1 room 1 adult
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Holiday Inn Express & Suites Tampa USF-Busch Gardens
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618 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Tori is the best.... Really if you could clone her, Holiday inn would hands down, have the greatest customer service in the world. She needs to be in a supervisor role... DON'T LOOSE HER!!! We love the rooms, the breakfast, everyone here is has been great but tori went above and beyond. Remembered everything and GOT IT HANDLED.

Helpful?
Thank Lee C
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you very much for such great feedback! We are thrilled that you loved the Holiday Inn Express USF Busch Gardens and that Tori was able to provide you with the best service! Come back and visit with us again soon!! More 

Tipton, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Every person on the staff was great, every one. Cherish these employees, because they're the best thing about the hotel. The lobby and breakfast were also good, above average (pancakes, bacon on the weekend, sausage, biscuits, gravy, oatmeal, yogurt, cinnamon rolls, bagels, fruit, juice, coffee). The outdoor pool is heated, quite warm. However, the room was sub-par. The bed was... More 

Helpful?
Thank Laura L
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for sharing your review. I am very glad you had a great experience with our team and enjoyed our breakfast. I am very sorry about the issues you had in your guest room, while our renovation will definitely resolve many of these issues. We are in a busy urban area, but rest assured there are no safety issues... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed 1 week ago

We had such a pleasant experience @ the holiday inn due to Tori (front desk) I would highly recommend this hotel again, especially because of their customer service. I WILL stay here again!!!! Also, I would like to add how clean the room was. We were so happy and comfortable the entire week we stayed here!

Helpful?
Thank Sean R
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for your kind words, Tori is thrilled that she was able to provide you with outstanding customer service. We look forward to your next visit with us! Sarah Schmidt General Manager More 

Saint Paul
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I have the pleasure of staying at HIE in Tampa for a few days. Rooms are very nice, but what makes the stay so pleasurable is a desk clerk named Tori. She always smiles and has something wonderful to say to make the guests feel comfortable. Tori is a great conversationalist, exceptionally attentive and just plain fun to be around.... More 

Helpful?
Thank Mike R
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Wow! We are so glad you not only had a great stay, but also that our team member Tori was able to provide you with outstanding customer service! I have shared your great comments with Tori and the rest of our team. Thank you again and we cant wait for your next visit with us at the Holiday Inn Express... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent 1 night there after a visit to Lowry Zoo and prior to leaving on a cruise. The rooms are clean, quiet, and well-equipped with coffee make, microwave, and mini-fridge. The water pressure was poor, but I think it was just my room (can't remember if it was 209 or 409). The breakfast area was clean, with a number of... More 

Helpful?
2 Thank NelleS
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for your great review! We are very glad you had such a good visit with us and were able to enjoy our breakfast. We very much appreciate your understanding during our renovations and we look forward to unveiling our finished product this week for our guests to enjoy! Sarah Schmidt General Manager More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Id like to give a big shout out to the night manager Tori for making our stay extremely pleasant. She greeted us with a warm welcome and put us at ease with explanation of the current renovation (lobby). Our room was clean and the complimentary breakfast was delicious. We'll definitely be back.

Helpful?
1 Thank 1HLM1
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

We are so glad you took the time to share your experience with us! I have shared your praise with Tori and she is so happy she was able to provide you with outstanding service! We look forward to your next visit to the Holiday Inn Express USF / Busch Gardens! Sarah Schmidt General Manager More 

Montgomery, Alabama
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

We were very impressed with the staff at the hotel. Randy was very helpful with a concern we had with room, Tori was awesome in helping me get some important papers printed from my email, and Justin shuttled us back and forth to Busch Gardens all the time offering hints on ways to get around the park and Tampa! Room... More 

Helpful?
Thank Tammy C
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for your review! Justin, Randy and Tori are all very glad to have been of assistance to you and to have helped make your stay a great one! We hope you get the chance to come back soon and check out or renovations at the Holiday Inn Express USF / Busch Gardens! Sarah Schmidt General Manager More 

Windsor and Maidenhead, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We booked this hotel as it was good value and hoped for cheap and cheerful. The reality of it was very different. The rooms were fantastic, very nicely sized, great amenities and very modern. The disappointment was that the entire communal areas of the hotel was under refurbishment - they really could have closed the hotel whilst it finished. Nevertheless... More 

Helpful?
2 Thank TheHeisenberg
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you for your kind words, we are very happy you had a great visit with us. We are deeply sorry about our renovations, we are very excited to see the final product but know what a pain the process can be and we greatly appreciate your understanding! We do hope you will come back and check out our upgrades... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Great customer service. Tori was amazing . She greeted us with a smile and was very attentive. Rooms were very clean. Everyone was very polite. The lobby was being remodeled but the set up was nice and the remodeling didn't effect our stay. We would definitely stay again. Thank you for meaning are stay so enjoyable.

Helpful?
1 Thank Erin S
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Wow! Thank you for your perfect review of the Holiday Inn Express USF / Busch Gardens! Tori was very happy to be of service, and we appreciate your understanding during our current renovation and overall upgrade of our guest areas at the hotel. We are looking forward to your next visit and cant wait to hear what you think of... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I would like to commend the check in staff Tori for all her help and great spirit. She made my day after a long drive to Tampa. My morning was also brighten with two great smiles and plenty of laughs with Shandora and Makita. The staff here are so professional and pleasant to work with.

Helpful?
1 Thank Brenda W
Sarah S, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review

Thank you so much for sharing your experience with us. We are so glad you had such a great stay with us here at the Holiday Inn Express USF / Busch Gardens! I have shared your kind words with Tori, Shandora, Makita and the rest of our team and they are so happy they were able to provide you with... More 

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