My family and I love the holiday inn express for several reasons. We love the location of it being so close to busch gardens. We definately love the breakfast they have to offer in the morning. We love the modern look and cleanliness they provide. We love the shuffle service they provide to the park and the driver is really...
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Hello! Thank you for your very kind review! We appreciate the time you took out of your schedule to let our future guests know what you loved about our hotel! Hopefully you will be returning soon!
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On February 2 and 3, 2012, my wife and I were visiting Busch Gardens with our adult son and stayed at the Inn for two nights.The service was at first great, the breakfast was wonderful, the shuttle service was exceptional, the rooms clean and well maintained, the desk clerks informative and helpful and our stay was generally very positive. However,...
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Dear Tallman_12. Please let me apologize for missing the mark with you in regards to how your concern was addressed. You are absolutely correct when you state the rate change from weekday to weekend should have been explained to you at check in. I take full responsibility for this oversight. I also take full responsibility for dropping the ball in...
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This hotel really does look after their guests. Great customer service, well kept and extremely clean rooms, ample free breakfasts, lots of on-site car parking, free wi-fi, and is excellent value for money. Even though the hotel offered free shuttle service to and from Busche Gardens we chose to walk the 25 minutes. Would definitely be our hotel of choice...
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Wow! Thank you so much for such a great review! We look forward to seeing you come back to visit us again. I love it when we get a review like this because it shows how much our hard work is paying off. We work hard every day to make sure we get reviews like this. Thank you!
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Things I liked about this hotel: Great location. The staff was very friendly. The hotel was new and very clean. I could easily walk to Olive Garden, Popeyes, or Red Lobster for dinner. The shuttle service was definitely above average for a Holiday Inn. Robert was extremely friendly and very obviously a people person. He clearly explained when the shuttle...
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Hello! First please allow me to sincerely apologize for the quality of sleep you experienced here. It is never acceptable to us for a guest to have an unpleasant night’s sleep, and for that I am truly sorry. I have personally reviewed your comments with my housekeeping and guest services department leads regarding the pillows and the lack of response...
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We stayed at this hotel following a cruise and then spent two days at Busch Gardens with our children. The hotel itself was clean and nice. The complimentary breakfast had bacon, eggs, cinnamon rolls, pancakes as well as cereal, yogurt, fruit etc. It was a nice start to a day at the park. The reason I wanted to review our...
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Hello! Please rest assured our whole team appreciates you taking time out of your busy schedule to write a review for us. We share each and every Trip Advisor review and celebrate when one of us is named specifically! Robert has been a fantastic addition, and brings a new level of customer service to our team. Our goal is to...
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Hotel was very clean and tidy. Its located in a great spot if you are intersted in going to Busch Garden which is within walking distance. We really enjoyed and appreciated our shuttle driver, Robert. He took us where we wanted to go, waited on us and was always on time. He was a people person, very easy to talk...
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Thank you for your kind review. Once again Robert has gone above and beyond in offering our guests great service. He is well and truly loved here. We look forward to having you stay with us again soon!
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We stayed here as a stop before going to Legoland in Winter Haven. We were going to go to Busch Gardens but, will save that for next time. Check was easy and even though the gentleman checking me in was interrupted by the phone, he apologized and that worked for me. The room was nice and clean with exception to...
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My family and I just spent a wonderful weekend here at the Holiday Inn. The hotel is decorated in an African theme and appears to be quite new. The pool is kidney shaped and a decent size to have fun in. Although we did not use it because it was too cold outside, it looked nice and clean.
The room...
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Hello! What a nice review of our property! Thank you so much for taking time out of your schedule to write out all you comments. Please let me first apologize for the inconvenience you experienced when you had to come down to Guest Services to get replacement toiletries. We certainly expect our guests to have what they need right when...
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The location is perfect for a visit to Busch Gardens. It's approximately 1 long block away and the hotel offers shuttle service to the park. Additionally, it's located right next to an Olive Garden. Upon arrival, greeted by pleasant/friendly staff. Our room was directly accross from the elevator (which I don't like), but the noise was minimal. Clean and comfortable...
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Hello! Thank you very much for taking time out of your schedule to fill out a review of our property! We are thrilled you enjoyed your stay. You are absolutely right about the L-O-N-G block to get to the park. A long time ago Busch Gardens had a gate closer so you wouldn’t have to walk as far. I was...
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We visited Tampa Bay for the first time in January of 2012, and we are so glad we chose this place to stay. The hotel staff, shuttle bus driver(s), and the breakfast ladies were absolutely AWESOME!!!! The rooms were fabulous, very clean, and it was great to have the little extra sitting area. If you are planning a visit to...
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Hi! Thank you so much for your enthusiastic review! We love getting comments like these, and my team loves it when we post them so they can see how their hard work pays off in making guests happy! We have been working very hard training and coaching so we can reach our goal of being in the top 10 properties...
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