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Sheraton Tampa Riverwalk Hotel

#72 of 159 Hotels in Tampa
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200 North Ashley Drive, Tampa, FL 33602
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Sheraton Tampa Riverwalk Hotel
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Sheraton Tampa Riverwalk Hotel
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748 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida, United States
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We took our 16 person sales team here for a company reward. The staff was super friendly and accommodating. The rooms were updated and clean. The location was great and there's a dog park right up the block; in case you travel with your furry friend.

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Senior Contributor
48 reviews 48 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Four day stay with my hubby and adult daughter. Room was very nice, king size bed with a pull out. Very comfortable. Fitness facility is nice. The pool area is clean and a decent size. Also, the location can't be beat. We could walk to so many bars and restaurants ...fantastic! And the River Walk...just opened three weeks ago, two... More 

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AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear Debby, We are very glad to hear that you enjoyed our facility and you found our hotel centrally located. Thank you for sharing how much you enjoyed the river walk; it is accessible now directly from our hotel. We are sorry for the non-pleasant experience you had with the bartender and housekeeping. This is never our standard; however, it... More 

Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel for a one night stay before our cruise. Room not ready at 3, didn't get a room until 5pm and not what we had reserved. We were a couple. (we watched two pilots walk up to the desk way before check in and were immediately given a room). For the money this hotel charges, management needs... More 

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AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear Wendy2423, We would like to thank you very much for sharing your experience with us. We appreciate your honest feedback as it only helps us to continue to enhance our guest experience. The interaction you had with front line employees was not the standard we choose to set and we will certainly be reviewing this experience with the head... More 

Kissimmee, FL
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here for a night, when we visited Tampa for a concert at the Amalie Arena. This hotel fit the bill, as it was a nice and easy 10 minute walk (or so) from the Amalie, and allowed us to park our car (valet) and leave it there safely until the next day. The front desk... More 

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AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear MessrsT, Thank you very much for taking the time to share both your compliments and concerns. We are very sorry that the housekeepers were loud in the morning and the TV was flaky. Please be assured that your concerns were shared with appropriate managers and a corrective action will be taking. We are also happy to know you found... More 

Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Attended a police reunion at this hotel. The help was great. The food was great. Staff took extra care of the reunion guests. We had our own large room that accommodated all of the guests. It is in downtown Tampa and close to everything. Was very satisfied. Would stay there again.

Was this review helpful? Yes 1
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Thank you very much for taking the time to share your experience. We take great pride in taking care of each and every guest at our hotel and offering the personal service you deserve. We are happy to hear that our staff and facilities were up to your expectations. We look forward to welcoming you all back on your next... More 

Richmond, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hospitality and friendliness we came to Florida for. We don't remember everyone's name but the whole staff made us feel so special and at home. We left another property after we had a bad go to come here and wish we had stayed here from the start. This hotel will be our first and only hotel in Tampa from... More 

Was this review helpful? Yes 1
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear Bree GI, Thank you very much for your kind feedback and generous score 5/5!! We love to hear from guests that after a wonderful stay with us, they are already looking forward to coming back! Thank you for taking the time to share your review of your first stay with us and that you really enjoyed the true “hospitality... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

Thank you to Corey for his excellent service at the Rivers Edge and Janice was awesome too! Had a rough start but the staff pulled through with helping us out. Everyone from the front desk, housekeeping, restaurant and bar staff to management. Can't wait to come back here because I feel I made "friends" at this hotel!!!!

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AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear Dskwara, We are thrilled to hear that you had a wonderful experience with us! Thank you for sharing with us how much you loved our hotel and that “Everyone from the front desk, housekeeping, restaurant and bar staff to management” were up to your expectations. We are glad to hear that Corey and Janice provided you with the excellent... More 

Somerville, New Jersey
1 review
3 of 5 stars Reviewed 4 weeks ago

Overall: A nice hotel in a good location along the NOW COMPLETED Riverwalk. The amenities are nice, however if you run into a problem, it may make your stay difficult to get resolution. If you're not married to the Sheraton/SPG properties there are better choices within 2-3 blocks where you can take advantage of the same location. My story: We... More 

Was this review helpful? Yes
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear Doug B, Thank you very much for taking the time to share your feedback with us. We appreciate your honest feedback as it only helps us to continue to perfect our guest experience. The interaction you had with front desk staff was not the standard we choose to set and we will certainly be reviewing this experience with the... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 22, 2015

we stayed overnight after a family wedding. We had a room right off of the elevator and there were a group of volleyball team girls on our floor. Lots of door banging and loud talking late at night was super annoying. The room itself needs refurbishing...scratched up furniture and just a basic blah looking room. So disappointed. Nothing remotely elegant... More 

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AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2015

This is an excellent hotel with wonderful service. Ate breakfast, lunch and dinner in the restaurant and it was very nice. Short walk to many things in downtown Tampa. Stayed two nights, a Saturday and Sunday night stay. Saturday night was very loud with street noises outside hotel. Sunday night was much quieter. We would stay again if we went... More 

Was this review helpful? Yes
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, AL Alsaleh Hotel Night Manager More 

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