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Sheraton Tampa Riverwalk Hotel

#71 of 159 Hotels in Tampa
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200 North Ashley Drive, Tampa, FL 33602
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Sheraton Tampa Riverwalk Hotel
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Sheraton Tampa Riverwalk Hotel
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740 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

we stayed overnight after a family wedding. We had a room right off of the elevator and there were a group of volleyball team girls on our floor. Lots of door banging and loud talking late at night was super annoying. The room itself needs refurbishing...scratched up furniture and just a basic blah looking room. So disappointed. Nothing remotely elegant... More 

Was this review helpful? Yes
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This is an excellent hotel with wonderful service. Ate breakfast, lunch and dinner in the restaurant and it was very nice. Short walk to many things in downtown Tampa. Stayed two nights, a Saturday and Sunday night stay. Saturday night was very loud with street noises outside hotel. Sunday night was much quieter. We would stay again if we went... More 

Was this review helpful? Yes
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, AL Alsaleh Hotel Night Manager More 

San Marcos, California
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Wow, I expect a Sheraton to be at least a decent place to stay with a decent level of service. NOT HERE AND THEY DO NOT CARE! As a Starwood member you expect that when you give a property of theirs a poor review, someone will contact you as has been the case in the past. NOT HERE! Rooms are... More 

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AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear Dave, Thank you very much for taking the time to share your feedback with us. We are very disappointed too that your recent stay with us wasn’t as pleasant as it should be. I want to assure you that we take feedbacks like yours as a guild to improve our services and products. We tried to contact you in... More 

Coleford, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I had a recent two night stay here and both agree that the rooms are a little tired and the area is quite noisy. When you pay their rates, it doesn't sit right when your're asked to describe the experience and only come up with ok. The pool area is nice but had construction going on next... More 

Was this review helpful? Yes 1
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We look forward to welcoming you back in the near future. Sincerely, AL M. ALSALEH HOTEL NIGHT MANAGER More 

chicago
Top Contributor
70 reviews 70 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel is a little worn and dated, but the staff is so nice and accomodating. The club level is great asnd the location is right in the city close to a lot of reaturaunts and bars. Ybor is not far away. there were some doors slaming in the night and it could use some updating. but a decent stay... More 

Was this review helpful? Yes
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Thank you very much for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay with us and you found our services friendly. We look forward to welcoming you back the next time you are in Tampa. Best, AL ALSALEH Hotel Night Manager More 

Newmarket, Canada
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 1 week ago

Checked in March 13th after a flight in from Toronto. We had arrived early and our room was ready. Right away the kids all get their bathing suites on and to the pool we go. Right directly under us is an entire crew cutting tiles and using a crane to move equipment from one side of the river to the... More 

Was this review helpful? Yes
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. Please accept our sincerest apology for the issue you experienced with the bartender, I want to assure you that your feedback was shared with appropriate managers and a corrective action will be taking. While I wish you had a better experience, it is feedback like this... More 

Middleburg, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The beautiful river walk is just a minute walk away, until it's finished and connected, from the hotel. It takes you straight to the convention center, and makes it a nice walk instead of having to walk down city streets and deal with traffic. Several good restaurants close by, and a nice bar located in the lobby.

Was this review helpful? Yes 1
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, AL M. ALSALEH HOTEL NIGHT MANAGER More 

Edmonton, Canada
Top Contributor
100 reviews 100 reviews
41 hotel reviews
314 helpful votes 314 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First let me start off by addressing the “Riverwalk” in the name. I couldn’t help but notice the complaint about the name in the previous reviews. To complain that the hotel is not “Riverwalk” is ridiculous. The hotel is literally a 1 minute walk from the completed riverwalk. Yes the part in front of the hotel is under construction but... More 

Was this review helpful? Yes 1
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Dear Guest, I would like to thank you very much for taking the time to share both, your compliments and concerns. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services and products. We look forward to welcoming you back soon. Sincerely, Al M. Alsaleh Hotel Night... More 

The Pas, Canada
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overnighted here before a cruise. Convenient location close to piers, within walking distance to many amenities, restaurants, pharmacies, etc. Very nice staff (especially the bar/restaurant manager), friendly and efficient. Enjoyed cocktails and appies in the lounge/restaurant which were all very good (especially the fries with truffles, garlic and parm - yummy!) service was enjoyable. Rooms were a good size, well... More 

Was this review helpful? Yes
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Thank you very much for taking the time to share your review with us. We are thrilled to hear that you found our hotel ideally located and our staff “friendly and efficient”. We look forward to welcoming you back in the near future. AL M. ALSALEH - HOTEL NIGHT MANAGER More 

UK
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is the Sheraton "Riverwalk" but the riverwalk is not complete and does not go past the hotel - instead you have the noise of the workers making the riverwalk. Despite this, it is a nice hotel and the staff go out of their way to make it even better. Comfortable and clean with a good bar and restaurant (good... More 

Was this review helpful? Yes
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review

Thank you very much for taking the time to share your experience with us. We were told by the City of Tampa that the riverwalk should be completed within a few weeks. When it is done, our guests will have a direct access and will fully enjoy relaxing walking on the river. We are also delighted to hear that you... More 

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