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Grand Beach Hotel Surfside

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9449 Collins Avenue, Surfside, FL 33154
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Grand Beach Hotel Surfside
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Ranked #2 of 7 Hotels in Surfside
A recent review
4 of 5 stars reviewed 3 days ago
parentsoftwokids toronto
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492 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Arrived at 245 assuming check in was 3. We were wrong. Check in was 4. No big deal. The guy at the desk stated he would put in a request to have the room cleaned. I asked why it hadn't been cleaned yet. He said the previous guest checked out at 12......... Three hours ago. At 345 went to see... More 

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toronto
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for 8 nights here March 12-20, on our kids' spring break [ages 8 & 12]. We kept waiting for the crowds and none ever came. THE RESORT This hotel/resort is new, extremely clean, modern, beautiful. We had a room with 2 doubles, a sitting area and 2 washrooms and it was very large, as was the side balcony... More 

Was this review helpful? Yes 2
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear parentsoftwokids, thank you for taking the time to give us your feedback following your visit with us earlier this month. We genuinely appreciate the in-detail description and evaluation of every aspect of your hotel experience you have extended in your review; we believe it will prove very useful to other travelers, who might be considering a stay with us.... More 

New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The design of the public areas is gorgeous; the standard rooms are a bit strangely planned, but livable. The major inconvenience is that each room has its own air conditioning unit located next to the room; and that unit is VERY noisy. You can close the balcony door and so stop hearing that noise; but if you want fresh ocean... More 

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Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear alloverNewYork, thank you for trusting the Grand Beach Hotel Surfside as your accommodation on your December trip to the Miami Beach area. We are thrilled to read of the excellent impression our lobby area and overall hotel design left in you. We also appreciate the kind feedback you had to share of the room’s spaciousness. We would like to... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We arrived on Friday morning before the check in time. The concierge desk was more than willing to hold our luggage until our room was ready. The hotel rooms are great and we'll kept. Although the food in the restaurant was pricey the service that George gave us was phenomenal. He was very personable and always taking care of us.... More 

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Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear 4HAR, thank you so much for taking the time to share your thoughts on the site following your stay with us. It has been a pleasure to serve you during your time on Miami Beach. We are delighted you enjoyed the experience and feel very privileged you chose to stay at Grand Beach Hotel Surfside. It is reassuring to... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I have traveled all over the world and this is our favorite hotel.. we first visited it right after it opened, and instantly fell in love. I affectionately call it the P Diddy White Hotel because everything's white and quietly sophisticated. Everything is ultra clean, literally and design wise, it's quiet, except for some of the crazy... More 

Was this review helpful? Yes 1
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear greg m, words cannot explain how happy we are to read the beyond excellent review you have left of Grand Beach Hotel Surfside. We would like to take the time and thank you for being one of our loyal, return guests at the hotel and for sharing such kind and generous feedback of your stays with us. The Grand... More 

Sao Paulo, SP
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

In the last years I have stayed in a number of great hotels in Miami beach, but this is the one that I liked most. The contruction is very recent, rooms are spacious and with great decor, beach/pool service is nice and everything worked just fine. I picked one room with ocean view and I think it was Worth the... More 

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Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear José M D M, thank you for sharing your wonderful review of your recent stay at Grand Beach Hotel Surfside. We are truly flattered to read that after this visit to property, we have turned into your favorite hotel on Miami Beach. We are pleased to learn that you enjoyed every aspect of your experience and consider our ocean... More 

Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I dont think the staff in this hotel knows anything about hospitality........you have to wave the servers fir a while untill they decide to go to you.....after ALL of them are gossiping in a corner..........i have my waitres that stop taking my order to answer her cell phone......managers are useless......that place looks like a plaza in Hialeah................beatiful hotel........to bad the... More 

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Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear nene8032, thank you so much for taking the time to write your review and for letting us know how you feel. We are indeed also very disappointed to read about your experience and to know that we did not fulfill your expectations in the aspect of great customer service. The service you have described in your review seems well... More 

Pittsburgh, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Gorgeous hotel. We walked into the lobby and were immediately impressed. Impressive decor and very courteous staff. Our room was quite large and roomy. The only negative was that the entire room is white decor and some of the items were stained. There were a couple floor stains and the ottoman was stained. Our balcony had a beautiful ocean view... More 

Was this review helpful? Yes 1
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear StephanieL4, it means so much to us that you enjoyed your stay at the Grand Beach Hotel Surfside and that we lived up to your expectations. Your review highlights all that is best about staying at the Grand Beach Hotel Surfside, from the superb, attentive service, to the modern lobby, luxurious feel throughout, and beautiful, roomy suites. We appreciate... More 

Penfield, New York
Contributor
18 reviews 18 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We love this hotel. My wife and I went last year and we went back again. It's FANTASTIC...5 star all the way, The rooms are beautiful, the restaurant is top notch, the roof bar has fantastic views and friendly service. We spent most of our time at the beach this year and it also is PERFECT. Drinks are expensive...$12, $13... More 

Was this review helpful? Yes
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear deaconiupup, thank you for joining us last year for the first time and this year once again. We very much enjoy welcoming returning guests, and it certainly sounds like you had a most enjoyable stay. We are so glad to see that we managed to meet all of your expectations and needs by providing you with excellent service. We... More 

Manhasset, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After a slightly problematic check in, my stay at GBHS was terrific. David. Cook resolved my early problem and I found all staff members friendly and helpful in every way. The hotel is beautifully appointed with the feel of a luxury boutique hotel.

Was this review helpful? Yes 1
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear KGGolden, thank you so much for taking the time to write your review and for letting us know how you feel about the Grand Beach Hotel Surfside after your recent stay with us. It is to our regret to learn that you had a slightly problematic check-in, we are, however, glad to see that our staff’s friendly, top notch... More 

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