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Sawgrass Grand

3003 N. University Dr, Sunrise, FL 33322 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
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691 Reviews from our TripAdvisor Community

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Flagstaff, United States
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

I booked this through Priceline, rated as a 3 star hotel, thinking I got a decent deal. Room was dark and dingy, carpets old and dirty, headboard material ripped. The bathroom was old and outdated. There was a crack in the tub. Walls are paper thin. Disappointing, couldn't wait to check out.

Helpful?
Thank Mary Ann S
Hobart, Indiana
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I am surprised how many people have found this place acceptable. Housekeeping does virtually nothing, and takes your used towels without restocking fresh ones. Room keys need to be reprogrammed every day. Carpets are filthy in rooms. 1 of the elevators does not work, ice machines broken, trash and beer bottles adorn the outside of the property, and there is... More 

Helpful?
Thank nwinjim
Palm Coast, Florida
Level Contributor
10 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Our room was nice except for the smell of the carpet which was taken care of by housekeeping. This is the epitome of laid back employees with little or no training. Obviously this is a hotel which does not cater to the American guest, our experience in their dining room was terrible, we had dinner and breakfast. The staff did... More 

Helpful?
Thank Kay A
Billingham, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

On the whole, the place was clean and comfortable, or at least as comfortable as you would expect for the relative price bracket (don't forget, this can be an expensive part of the world when it comes to hotel accommodation). The staff (mostly) were very friendly and helpful, especially the young lady who checked us in on arrival... her night... More 

Helpful?
Thank PaultWebster
Chicago, Illinois
1 review
3 of 5 stars Reviewed 1 week ago

Arrived around midnight to the hotel, "concierge" barely greeted my husband and I. The employee at the door was more friendly than our check in person smh. Both elevators were out of order, had to use the service elevator towards the back end of the hotel. Of course we were placed on the 5th floor in the last frickin room... More 

Helpful?
Thank L M
Chicago, Illinois
1 review
3 of 5 stars Reviewed 1 week ago via mobile

The lobby is prefect absolutely amazing , I was a bit skeptical about staying here after reading all the negative reviews but I'm happy I did. The staff was very friendly & helpful especially Derron the front desk clerk he was very classy and professional made the check in process quick & easy . My room was very comfortable and... More 

Helpful?
Thank DavidHBlackhawks
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

There were no direction signs to the hotel from the road, or at the entrance which made finding this hotel very difficult. We have been in this hotel for ten days because it was prepaid. The toilet did not work, even though engineering "fixed it". The wi fi did not work. There was no cable tv for almost one week.... More 

Helpful?
Thank Lilian B
DeSoto, Texas
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for a weekend and it was nice and comfortable. Room was spacious and interior was retro contemporary. Close to eateries and freeway access to Miami. Staff was friendly and helpful. Liked the blue and white cool colors in the lobby.

Helpful?
1 Thank Avery397
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Derron, Brandon and Danielle were excellent. They really provided amazing customer service and helped make my stay a pleasant and enjoyable experience. I would definitely recommend this place for anyone making a business trip to SFL or just looking for a quick getaway. The lobby was impeccable and inviting. The accommodations were clean and comfortable.

Helpful?
Thank Lilliam R
Myrtle Beach, South Carolina
Level Contributor
12 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here 3 nights with my boyfriend and some other friends. While the initial price per night was good, the hotel added an additional $15 "Resort Fee" per night which ruined the low price deal. The A/C unit was extremely loud the first night keeping me awake through the night so we had to sleep without A/C the other... More 

Helpful?
Thank saraann86
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