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Holiday Inn Hotel & Suites Sawgrass Mills

3.5 of 5 3003 N. University Dr, Sunrise, FL 33322
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Holiday Inn Hotel & Suites Sawgrass Mills
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Holiday Inn Hotel & Suites Sawgrass Mills
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381 reviews from our community

Traveler rating
    91
    136
    70
    46
    38
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94
91
40
84
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Milton, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

I must admit, recent reviews of this Hotel caused us a bit of concern, but it was convenient to BB&T Center, so we took a chance on it. Although Trip Advisor still reports this being affiliated with Holiday Inn, there is nothing at this hotel that would tell you that. Even the name has changed to The Grand. Check in... More 

Was this review helpful? Yes 4
Kingston Parish, Jamaica
1 review
3 of 5 stars Reviewed 4 days ago NEW

We spent ten nights at this hotel. It is no longer a Holiday Inn. Overall the room was acceptable. However, it is apparent that the hotel is lacking in efficient management. For two days our room was not cleaned. We received no apology for this. In addition a shopping bag was stolen from our room containing items we had purchased.... More 

Was this review helpful? Yes 4
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Upon arrival at the hotel, I was informed due to a third party booking site, the hotel was oversold and I had to move to another property (later heard over two dozen groups were impacted by this). I was given directions to the new hotel but when I got there, was told that Sawgrass gave those impacted by this problem... More 

Was this review helpful? Yes 1
Shenzhen, China
1 review
1 of 5 stars Reviewed 1 week ago NEW

I am Hua, i spend one night in Dec 26th 2014 in this hotel before my cruise, with my son . After i check out about 4 more days, this hotel charged a $83.25 additional bill for nothing. I have connected the front deck twice, the desk guy promised he will back to my bank account in 2 or 5... More 

Was this review helpful? Yes
Orlando, Florida, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We were not able to get our money back but the hall carpets were stained, the hotel smelled of mold (which aggravated my child's asthma), the elevator was dirty & old, and the "business office" featured a dirty broken chair so there wasn't a decent place to sit. We were charged a resort fee (what for ? don't know?) for... More 

Was this review helpful? Yes 2
Dallas, TX
Top Contributor
52 reviews 52 reviews
42 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Elevator Dirty Carpet Dirty Tears on Head Board Balcony was dirty and I mean dirty!!! Room smelt of mold Parking Lot was very dark needs more lights. Parking far from front lobby. Outdated Bathrooms :(

Was this review helpful? Yes 3
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Will try to make this short as as painless as possible..... Booked hotel stay (5 nights) a few months prior to arrival when it was a Holiday Inn. Upon Arrival could not even find the hotel due to there being no signs anywhere and the fact that it was no longer a Holiday INN. Shame on you Holiday Inn for... More 

Was this review helpful? Yes 6
Wesley Chapel
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Let’s start with good. My fiancé and had our wedding block in this hotel. I was in contact with the sales manager Rocio. She was always helpful. Rocio answered my phone calls and email very efficiently. Her professionalism was outstanding. The same can be said for the night manager Anita. Now the bad. I reserved a few rooms, under the... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

When I checked in it took me over a half hour to get my room as the supervisor said we are overbooked and we may not have a room for you. Even though I called and confirmed my room prior to coming. The floor smelled very musty as they had a water leak. My carpets had so much dirt on... More 

Was this review helpful? Yes 2
Province of San Jose, Costa Rica
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 26, 2014 via mobile

We stayed at this hotel because we wanted to do some shopping at the Sawgrass Mills mall; when I looked the route in the map, I thought it was more far away from the mall, but in reality is very close if you rented a car, so I find its location very convinient. Hotel is clean, front desk was polite;... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Dear Chino-viajero, Thank you for taking the time to write us a feedback regarding your recent stay. I am glad to see that our property's location was convenient for your travel needs. And also, your kind regards for our hotel staff members and for noticing the overall cleanliness of our hotel is much appreciated. On the other hand, it is... More 

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Additional Information about Holiday Inn Hotel & Suites Sawgrass Mills

Address: 3003 N. University Dr, Sunrise, FL 33322
Phone Number:
Location: United States > Florida > Sunrise
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Sawgrass Mills 3.5*
Number of rooms: 291
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn

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