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All 4 Sunrise hotels

Holiday Inn Hotel & Suites Sawgrass Mills

3.5 of 5 Hotel   |   3003 N. University Dr, Sunrise, FL 33322
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Ranked #4 of 4 Hotels in Sunrise
A recent review
4 of 5 stars reviewed 1 week ago
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338 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

we were able to book rooms while the Colombian Soccer team was also staying there! Hotel was chaotic but because of the fans, f/d was nice and polite! used Restaurant on Thurs Sep 4th , very understaff , took forever to get drinks , but waiter was apologetic , rice was hard and the dessert station lacked creativity, I think... More

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We are so very glad to hear that you enjoyed staying with us while the Colombian National Soccer team was also in house. We are glad that our front desk staff was kind and helpful during what you know was a very exciting yet chaotic week at the hotel. The team not only stayed at the hotel, but they also... More

Vaughan, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 7, 2014

Do not stay at this property. Just went through a terrible ordeal. Stayed here from July 29- August 4 as part of a cruise deal. It was the WORST experience I have ever had with a hotel. The property itself is nice and clean. I really enjoyed the lobby with the soccer memorabilia seeing as I am a massive soccer... More

Was this review helpful? Yes 4
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you for taking the time to share your recent experience with us on Trip Advisor. It was nice to hear that you found our staff to be friendly, our property to be nice and our food to be good. I am very sorry that the end to your stay tainted what you stated was an overall pleasant experience. I... More

Palm Beach, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 1, 2014

So this is rated 3 1/2 stars... Not from what I saw, good location and it looked nice to start but as soon as I walked in my room there was big stain on the floor and it looked like it was hardly cleaned up as well so with that I need to keep my flip flops on for the... More

Was this review helpful? Yes 1
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We apologize that your stay with us didn't meet your expectations. We are very sorry to hear that noise disrupted your sleep and that your room cleanliness fell short. Guest feedback is one of our best tools we have to improve the service and product we provide and we thank you for your comments and the time you took to... More

charlotte nc
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 30, 2014

1st night the air conditioning did not work in the room, they did fix it by the next day. That day the first floor flooded. Other than that, the staff was nice and hotel clean. The shuttle took forever to come so I took a cab instead. The restaurant was out of shrimp, in Florida I figured seafood would be... More

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We apologize that your stay didn't meet your expectations... While we are glad to hear that our engineering staff was able to repair your air conditioning issue in a timely manner. We assure you, it's not every day a water pipe breaks and floods our first floor, including the restaurant. We did our best to minimize the affect the flooding... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

From the moment you walk in the lobby, you receive a warm welcome. I stayed at this property for two nights and stayed in one of their king bed suits. The room was clean and smelled clean. The pool area was clean and very relaxing. The hotel has a nice fitness room and lobby lounge area. I Highly recommend this... More

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you very much for sharing your review of our hotel on Trip Advisor! We are glad to hear you enjoyed your stay with us and we appreciate the time you took to tell others! We hope to see you again the next time you're in South Florida! More

Easton Pa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 22, 2014

Our family stayed there 4 nights in the beginning of July for a tournament in the area. A friend who sponsors our son paid for the hotel, we were on the 5th floor. It is centrally located and very close to Fort Lauderdale where we needed be. I was a bit put out because their guest laundry facilities were broken-down;... More

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We appreciate your comments and Trip Advisor review! We are glad to hear that you enjoyed your stay with us and that your team had success in their tournament! Thank you for taking the time to share your opinion with us! More

Richmond Hill
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 22, 2014

Booked online and used our points for a free stay. We stayed one night and was very happy with the accommodations. Friendly and knowledgeable staff. Would be great if they could offer breakfast. Would stay again!

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We are glad to hear your enjoyed your stay with us and were able to use your Rewards Club points for a good time! Thank you for your kind words about our staff! It's always nice to hear from our guests when we've done a good job! We hope to see you again should you return to South Florida! Thank... More

Fort lauderdale
1 review
5 of 5 stars Reviewed July 20, 2014

We had an awesome experience. There was an hotel employee by the name of Russel at the front desk. He always greeted & was very nice! Great customer service when entering! Thank you for everything! We enjoyed our stay being that we were from Chicago!!!

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

It was so kind of you to take the time and recognize one of our staff members by name! We will be sure to let Russell know he wowed a guest! Thank you for taking the time to share your comments with Trip Advisor! We appreciate your review and hope to see you again! More

Glennville, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed July 18, 2014

This is a great place to stay. The staff is always friendly and the rooms are very nice. We travel to Florida at least twice a year to visit our family and this is the hotel that we chose to stay each time. The only thing I wish they would do is have a refrigerator and microwave in the room.... More

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you so much for your great review of our hotel! Repeat guests like you are why we do what we do and we appreciate hearing back from you! The next time you book, please inquire about the availibility of guest rooms with microwaves and refrigerators... they tend to book quickly! Thank you again for your feedback and sharing your... More

SEBRING
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 15, 2014

The staff was very nice....the hotel is ok......the bed was very uncomfortable and the carpet had lots of stains...kinda gross..probably would stay somewhere else next time in area.................................................

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We are sorry to hear that your accommodations did not meet your expectations. We value guest feedback and take the comments we hear very seriously. Please know that updates and projects to improve the goods in and around our hotel are ongoing projects as we work to maintain and meet the needs of our guests. We thank you for your... More

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Additional Information about Holiday Inn Hotel & Suites Sawgrass Mills

Address: 3003 N. University Dr, Sunrise, FL 33322
Phone Number:
Location: United States > Florida > Sunrise
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Sawgrass Mills 3.5*
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn

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