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Holiday Inn Hotel & Suites Sawgrass Mills

3.5 of 5 3003 N. University Dr, Sunrise, FL 33322
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Holiday Inn Hotel & Suites Sawgrass Mills
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Holiday Inn Hotel & Suites Sawgrass Mills
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367 reviews from our community

Traveler rating
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    66
    44
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Driftwood are great operators of hotels. Keep up great work. Employees are well trained am sure IHG is proud of this operation. The owners have a worldwide reputation of operating 5 star hotels. Bob and Jackie jones

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Santiago, Dominican Republic
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel Seems that it is not a new one but it is well maintained and it is comfortable Room At first they gave me a broken room or a room that they are refurbishing and after noticing that they had given me the bad one went to the lobby to change it and got $20.00 credit that were good for... More 

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Clemson, South Carolina
Contributor
20 reviews 20 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Was staying there for an event for 5 nights so got a really good sense of the hotel. It is in an area under construction and a bit warn down but there are things within walking distance. The restaurant food is sub par and the "conference" catering is even worse than that. I think we had the same chicken and... More 

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JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We are very sorry to hear that your conference did not meet your expectations. Your description of the issues you encountered during your meetings are not acceptable to us either. We appreciate you taking the time to let us know about the problems with the menu, the food quality and the behavior of our back of the house staff. On... More 

Austin, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

this hotel, although it has gotten old, is not really bad. good staff - good service. room was fine. hotel location is simply terrible if you plan to cruise or fly out of ft. lauderdale. not a good section of town. the traffic was dense, and the signal lights between I-95 and this hotel were simply too many to count.... More 

Was this review helpful? Yes 1
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel on Trip Advisor. We are very sorry to hear that South Florida traffic caused you problems, and that you were not made aware of our hotel location and proximity to your needs when booking your cruise. We are glad that our staff provided you with friendly service... More 

saskatoon, saskatchewan
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Older hotel!! Staff very great to deal with but some updates are needed in regards to carpet and outside pool area!! If just a short stay over it's fine!! Be sure and have Italian meal in restaurant. Excellent

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JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We're glad to hear you enjoyed your meal in our restaurant! We will be sure to pass your praises along to our chef. We appreciate your feedback regarding the condition of the carpet and pool areas of the hotel. Updates are an ongoing process in any hotel like ours, some are more obvious than others to our guests, but please... More 

Florida
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for a weekend getaway as it is near plenty of things to do in the Ft. Lauderdale area. Upon arrival, check in was a breeze, our room was on the third floor... at the far end. It is obvious that the room had been recently renovated as the color scheme and deco was clearly modern as was... More 

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JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you very much for sharing your comments regarding your recent stay with us. We are glad to hear that you found your accommodations clean, updated and adequate and enjoyed your visit to the Fort Lauderdale area. We do offer room types that come equipped with microfridges, they can be requested when making reservations, but as our most popular room... More 

Houston, Texas
Contributor
15 reviews 15 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 15, 2014 via mobile

Stayed here 4 nights for a business trip. The staff were friendly. I had a king suite which was very spacious. The property itself appears a tad bit dated and tired. I'm not sure what it needs - new carpet? A fresh coat of paint? The parking lot has ample spaces but needs WAY more lighting, which I notice is... More 

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you for taking the time to share your impressions of our hotel on TripAdvisor. Guest feedback is an important tool for us as we strive to improve our product for all of our guests. We are glad to hear that our friendly staff and spacious rooms left a positive impression on you. Please know that updates and upgrades are... More 

Newberg, Oregon
1 review
5 of 5 stars Reviewed November 14, 2014

We found all the staff to be knowledgeable and friendly. All the way from the front counter staff, to the restaurant staff to the van driver and janitor staff. Everything was neat and well kept. They made us feel wanted and even remembered our names. If you like Italian food this is the place to go and stay for a... More 

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JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you so much for sharing such wonderful words with us! It is so nice to hear back from our guests when our staff friendliness and restaurant left such a positive impression. We will be sure to share your comments with everyone from the many different departments who made your stay enjoyable. Thank you again for taking the time to... More 

NC
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 11, 2014

Located in a more depressed area of town, the overall appearance is fairly pleasing. Front desk folks are friendly only if addressed. Carpeting throughout it an awful green and read reversal with what looks to be Christmas ornaments. It looks to have been worn past just one holiday and is just depressing with it's dull colors, faded areas and stains.... More 

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you for your detailed comments regarding your recent stay with us. We value the feedback we receive from our guests and appreciate the time you took to share your observations. Our property is located adjacent to a 55 and older Seniors Community, and we are sorry that you found the neighborhood to be depressing, and we're sorry you were... More 

Fort McMurray, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed October 31, 2014

We stayed one night at this hotel. Check in Process was very easy and staff were very helpful. our room was a good size and very clean. A huge bonus was they offered a shuttle to the shopping complex near by. We didn't use the pool but it looked very nice. Our checkout process was easy and again great front... More 

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you very much for taking the time to share your experience at our hotel on TripAdvisor. We are very glad to hear that you enjoyed your stay and that the accommodations, staff and shuttle combined to make your visit a pleasant one! Thank you again for your feedback! More 

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Additional Information about Holiday Inn Hotel & Suites Sawgrass Mills

Address: 3003 N. University Dr, Sunrise, FL 33322
Phone Number:
Location: United States > Florida > Sunrise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Sawgrass Mills 3.5*
Number of rooms: 291
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn

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