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Holiday Inn Hotel & Suites Sawgrass Mills

3.5 of 5 3003 N. University Dr, Sunrise, FL 33322
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Holiday Inn Hotel & Suites Sawgrass Mills
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Holiday Inn Hotel & Suites Sawgrass Mills
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378 reviews from our community

Traveler rating
    91
    136
    68
    46
    37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed yesterday NEW

Upon arrival at the hotel, I was informed due to a third party booking site, the hotel was oversold and I had to move to another property (later heard over two dozen groups were impacted by this). I was given directions to the new hotel but when I got there, was told that Sawgrass gave those impacted by this problem... More 

Was this review helpful? Yes
Orlando, Florida, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

We were not able to get our money back but the hall carpets were stained, the hotel smelled of mold (which aggravated my child's asthma), the elevator was dirty & old, and the "business office" featured a dirty broken chair so there wasn't a decent place to sit. We were charged a resort fee (what for ? don't know?) for... More 

Was this review helpful? Yes 2
Dallas, TX
Top Contributor
52 reviews 52 reviews
42 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 1 week ago

Elevator Dirty Carpet Dirty Tears on Head Board Balcony was dirty and I mean dirty!!! Room smelt of mold Parking Lot was very dark needs more lights. Parking far from front lobby. Outdated Bathrooms :(

Was this review helpful? Yes 3
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Will try to make this short as as painless as possible..... Booked hotel stay (5 nights) a few months prior to arrival when it was a Holiday Inn. Upon Arrival could not even find the hotel due to there being no signs anywhere and the fact that it was no longer a Holiday INN. Shame on you Holiday Inn for... More 

Was this review helpful? Yes 6
Wesley Chapel
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Let’s start with good. My fiancé and had our wedding block in this hotel. I was in contact with the sales manager Rocio. She was always helpful. Rocio answered my phone calls and email very efficiently. Her professionalism was outstanding. The same can be said for the night manager Anita. Now the bad. I reserved a few rooms, under the... More 

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

When I checked in it took me over a half hour to get my room as the supervisor said we are overbooked and we may not have a room for you. Even though I called and confirmed my room prior to coming. The floor smelled very musty as they had a water leak. My carpets had so much dirt on... More 

Was this review helpful? Yes 2
Province of San Jose, Costa Rica
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at this hotel because we wanted to do some shopping at the Sawgrass Mills mall; when I looked the route in the map, I thought it was more far away from the mall, but in reality is very close if you rented a car, so I find its location very convinient. Hotel is clean, front desk was polite;... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Dear Chino-viajero, Thank you for taking the time to write us a feedback regarding your recent stay. I am glad to see that our property's location was convenient for your travel needs. And also, your kind regards for our hotel staff members and for noticing the overall cleanliness of our hotel is much appreciated. On the other hand, it is... More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I stayed at this property Dec 14, 2014 and I this hotel was sub par at best. This is a classic older Holiday Inn that is in need of a major upgrade / remodel ASAP. Because these rooms are so old they smell and look old, outdated, dark and dingy. This is a two to three start property, not 3.5... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Dear clive2750, Thank you for taking the time to share your thoughts with us regarding your recent stay. Allow me to apologize if some of our amenities fell below your standards and if these may have caused any inconvenience. Please be assured that your feedback will be used to continuously improve in order for us to make your future stays... More 

Top Contributor
52 reviews 52 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2014 via mobile

Driftwood are great operators of hotels. Keep up great work. Employees are well trained am sure IHG is proud of this operation. The owners have a worldwide reputation of operating 5 star hotels. Bob and Jackie jones

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thanks so much for the great review of our hotel! We are proud to be a part of the Driftwood family of hotels - how nice of you to notice! Thanks for taking the time to share your comments on TripAdvisor, we hope to see you again! More 

Santiago, Dominican Republic
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 18, 2014

Hotel Seems that it is not a new one but it is well maintained and it is comfortable Room At first they gave me a broken room or a room that they are refurbishing and after noticing that they had given me the bad one went to the lobby to change it and got $20.00 credit that were good for... More 

Was this review helpful? Yes 1
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you for taking the time to share your review of our hotel on Trip Advisor! We are so happy you enjoyed your stay with us and that our staff was able to fix your initial room issues to your satisfaction. We are glad to hear that you had a lovely room, delicious breakfast and were able to shop at... More 

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Additional Information about Holiday Inn Hotel & Suites Sawgrass Mills

Address: 3003 N. University Dr, Sunrise, FL 33322
Phone Number:
Location: United States > Florida > Sunrise
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Sawgrass Mills 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn

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