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All 4 Sunrise hotels

Holiday Inn Hotel & Suites Sawgrass Mills

3.5 of 5 Hotel   |   3003 N. University Dr, Sunrise, FL 33322
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Ranked #4 of 4 Hotels in Sunrise
A recent review
5 of 5 stars reviewed 2 days ago
Brad F Gastonia, North Carolina
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350 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gastonia, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this property for one night prior to flying out of Fort Lauderdale following a week diving in Key Largo. The hotel staff were very friendly and helpful. The rooms were clean and adequate. The hotel is a little older, but it is very well maintained and comfortable. We would definitely stay there again. It's about 20 minutes... More

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you very much for your kind words about your recent stay with us. It is always nice to hear back from guests who enjoyed their stay and would return again. We appreciate you sharing your sentiments with the Trip Advisor community and look forward to seeing you again! More

Oak Park, Michigan
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here 2 nights while waiting to take our cruise to the Bahamas. We came here with good expectations based on everything we'd read about it. I wasn't disappointed. The room we were given had a balcony which was a nice place to escape to after our long drive in. The room was spacious with a really comfortable bed.... More

Was this review helpful? Yes 1
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you very much for your detailed review of your recent stay with us. We are glad to hear that you had a wonderful time and enjoyed your trip. We are so happy that you had wonderful experiences in our restaurant! We frequently hear from our guests that our beds are very comfortable, and we're thrilled that you slept so... More

Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The last night of my trip I returned back to my room, the number 330, the cleaning had been made and I found that a lot of personal items where missing, items that were inside my room in the morning that I leave from the hotel (Holiday Inn Hotel & Suites Ft Lauderdale/Sunrise, Fl 33322). I checked around the room... More

Was this review helpful? Yes 5
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

There are some very serious allegations leveled against our hotel and staff in this review. Upon receipt of this review, we immediately launched an internal investigation into these most serious accusations. The first problem we encountered was in tracking down any desk agent by the name of Ramon as documented in the review. We do not, and did not have... More

Sarasota, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

Was in town for business, stayed 4 nights and was treated like a king. From the front desk staff to Housekeepers. But I think the most enjoyable person and now a friend is my Fla St. Seminole buddy Kathy. She served up the coldest beer in town and the gift gab with the best of us. I have heard rumors... More

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We are so glad to hear that our Kathy helped make your stay in South Florida so wonderful! She is most certainly a special asset to our team and we will be sure to share your comments with her and her supervisor. Thank you for taking the time to share your comments and experiences with others on Trip Advisor! We... More

Ohiopyle, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We are from Colombia we stayed at the hotel for 6 days .Also we brought our Brazil Ian friends a very nice couple who join us and decided stay there because we were there .We were a group of 12 . First day front desk ask for help to translate they gave us attitude and make us wait besides nobody... More

Was this review helpful? Yes 1
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you for taking the time to share your opinion of your stay with the TripAdvisor community. We are sorry that you felt inconvenienced when we did not have someone available at all times to translate for you. This is never our intent. WE are glad that Felix left a positive impression on you during your stay for the service... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Stop by the bar here, the bar tender Kathy is great! She remember your name, your order, and is very friendly. They also have a great new menu. So much fun here, it is like an extended family! I've been here 2 weeks and it has been a wonderful experience. If I come back to Florida again soon, I'll definitely... More

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you so much for your kind words about your stay with us! We are glad to hear that over a two week period of time that you enjoyed yourselves so very much! We will be happy to pass along your comments about Kathy to her and her direct supervisors and we look forward to seeing you again! More

Lowell, Michigan
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is not where I would choose to stay I was there for a work event. The staff at front desk was very helpful, Scott in the restaurant went above and beyond as well as Kathy at the bar. Food was good, meeting space good. The room was clean the bed comfy my only complaint was no hot wAter... More

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you for sharing your comments about your recent stay with us. We appreciate the time you took and are happy to hear that you had a pleasant stay and that our staff was memorable by name! We apologize if the issues we had with our hot water had a negative impact on your stay. Please know that we are... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 7, 2014

we were able to book rooms while the Colombian Soccer team was also staying there! Hotel was chaotic but because of the fans, f/d was nice and polite! used Restaurant on Thurs Sep 4th , very understaff , took forever to get drinks , but waiter was apologetic , rice was hard and the dessert station lacked creativity, I think... More

Was this review helpful? Yes
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We are so very glad to hear that you enjoyed staying with us while the Colombian National Soccer team was also in house. We are glad that our front desk staff was kind and helpful during what you know was a very exciting yet chaotic week at the hotel. The team not only stayed at the hotel, but they also... More

Vaughan, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 7, 2014

Do not stay at this property. Just went through a terrible ordeal. Stayed here from July 29- August 4 as part of a cruise deal. It was the WORST experience I have ever had with a hotel. The property itself is nice and clean. I really enjoyed the lobby with the soccer memorabilia seeing as I am a massive soccer... More

Was this review helpful? Yes 4
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

Thank you for taking the time to share your recent experience with us on Trip Advisor. It was nice to hear that you found our staff to be friendly, our property to be nice and our food to be good. I am very sorry that the end to your stay tainted what you stated was an overall pleasant experience. I... More

Palm Beach, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 1, 2014

So this is rated 3 1/2 stars... Not from what I saw, good location and it looked nice to start but as soon as I walked in my room there was big stain on the floor and it looked like it was hardly cleaned up as well so with that I need to keep my flip flops on for the... More

Was this review helpful? Yes 1
JoeZ21, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review

We apologize that your stay with us didn't meet your expectations. We are very sorry to hear that noise disrupted your sleep and that your room cleanliness fell short. Guest feedback is one of our best tools we have to improve the service and product we provide and we thank you for your comments and the time you took to... More

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Additional Information about Holiday Inn Hotel & Suites Sawgrass Mills

Address: 3003 N. University Dr, Sunrise, FL 33322
Phone Number:
Location: United States > Florida > Sunrise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Sawgrass Mills 3.5*
Number of rooms: 291
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn

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