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Doubletree by Hilton Sunrise - Sawgrass Mills

Certificate of Excellence
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13400 West Sunrise Boulevard, Sunrise, FL 33323 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
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Doubletree by Hilton Sunrise - Sawgrass Mills
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Doubletree by Hilton Sunrise - Sawgrass Mills
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1,328 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Doubletree by Hilton Sunrise - Sawgrass Mills
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A TripAdvisor Member
5 of 5 stars Reviewed December 3, 2013

Nice place. Off the beaten path (which I PERSONALLY like) There is a TGIFridays across the street as well as a couple of other restaurants -- or eat in!. Cookies are great. If you are nice to the front desk staff they may spot you another one :-). Free shuttle to destinations in a 3 mile radius of the hotel.... More 

Review collected in partnership with DoubleTree by Hilton

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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed December 3, 2013

I have given 3 reviews on this hotel thus far as I am a loyal customer at the hotel and was extremely impressed. I will be staying there again in Dec. for 3 nights and just found out from Michael at front desk that they have increased the package fee to $10 a package from $5 as of Nov. 11th... More 

Was this review helpful? Yes 3
Marietta, GA, United States
1 review
5 of 5 stars Reviewed December 2, 2013

Always a great place to stay! We use this hotel for our company visits, but it would be great for families. Free parking! Close to restaurants and shopping. While the breakfast buffet is very much overpriced for what you get, it is easy to get out and go to a local restaurant for better options.

Review collected in partnership with DoubleTree by Hilton

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A TripAdvisor Member
5 of 5 stars Reviewed December 1, 2013

We had a fantastic stay at the DoubleTree ! We loved the convenience of the shuttle service to the mall and nearby stores. The drivers and bellman were particularly helpful. The dining staff also deserve a special mention, as they were extremely friendly and accommodating. I would like to give a special thank you to the Front Office Supervisor; she... More 

Review collected in partnership with DoubleTree by Hilton

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JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for your review. We are the best choice for shopping at Sawgrass Mills to stay and relax between trips to the mall. Glad you enjoyed your stay. More 

Senior Contributor
31 reviews 31 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 22, 2013 via mobile

The hotel is clean, clean linen and towels. Lovely lobby and friendly staff esp Front desk (didn't get their names) Charlie and Andrew. Conveniently located near the big Sawgrass shopping mall. The shuttle is a plus. Overall it's a great place to stay and reasonably priced. (Just a little tad of something although the front desk agent to me: charging... More 

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JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you so much for writing your review and glad you enjoyed our hotel. More 

Fareham, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 21, 2013

Had a one night stay between cruises. Chose hotel for convenience to visit theoutlet Mall, which we thought was within walking distance but it is not really. However the hotel runs an excellent free pick up/drop off service in the area. Not having a US cell phone we asked in Burberrys if they would mind phoning the hotel when we... More 

Was this review helpful? Yes 1
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

I'm glad you enjoyed your stay with us and than you for your review. More 

Slidell, United States
1 review
4 of 5 stars Reviewed November 20, 2013

It was like being around family. Everyone wanted to help. All staff personnel did their best to accomonate your request or needs. The last time I experienced this was in Italy a few years ago. I would recommend this hotel to anyone that would want to just take a week to relax.

Review collected in partnership with DoubleTree by Hilton

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JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for your review. We are proud that you mentioned our staff by name and will be rewarding them for outstanding service. See you next time. More 

Ashburn, United States
1 review
5 of 5 stars Reviewed November 20, 2013

We had a great experience at Double Tree by Hilton hotel in Miami- Sawgrass. I highly recomended. You don't even need to have a car. They will take you around to do your shopping. The people is very friendly and their hospitality is great.

Review collected in partnership with DoubleTree by Hilton

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JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for your review. Hope to see you next time. More 

Saratoga Springs, United States
1 review
4 of 5 stars Reviewed November 19, 2013

I have been staying at this location for the past 6 years. Even after they lost the business relationship that first brought me to this hotel, I continued to stay at my own cost because of the outstanding people that I have met. They are Robin, Claude, Jose, Gwyn, Deliza and Kelly. They always go out of their way to... More 

Review collected in partnership with DoubleTree by Hilton

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JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thanks for continuing to stay with us. Can't think of a better reason than genuine service from my great staff. See you again soon. More 

mocksville, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 18, 2013

stayed here while working in the area and driving a truck, my truck got towed away and cost me 800.00. don't stay here they have a money racket going on with the towing co. & the city of sunrise . the lady at the front desk the night before said it would be ok to park out there, but guess... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

I'm so sorry this happened to you. People that park in Sam's Club parking lot will be towed and there are lots of signs stating that in their parking lot. We definately know never to tell people to park there because of this it is VERY well known to the staff. Everyone we have plenty of free parking in our... More 

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