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Doubletree by Hilton Sunrise - Sawgrass Mills

3.5 of 5 13400 West Sunrise Boulevard, Sunrise, FL 33323 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
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Certificate of Excellence 2014
Doubletree by Hilton Sunrise - Sawgrass Mills
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Doubletree by Hilton Sunrise - Sawgrass Mills
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1,182 reviews from our community

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    114
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed today NEW

This was a great hotel. Loved the cookies on arrival. Just a short walk to Sawgrass Mills if you've missed the free shuttle. Bedrooms were spacious and clean. Bathroom was clean too. We had breakfast and again there was a wide choice and it filled us up. Loved the pool area and the gym. Would stay again.

Was this review helpful? Yes
Rio de Janeiro, RJ
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I had already stayed in this hotel because of its location - it is great if you want to shop at sawgrass mills. It was a good experience. But now I have to admit it was sooooo much better. Yes the location is perfect for sawgrass, yes the rooms are clean and comfortable, yes the pool and Jacuzzi are open... More 

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed 5 nights and the bedding did not seem to be clean on the first night. They are supposed to change it every 3 days and this did not happen. Not a place I would visit again. This doubletree is not very accommodating and more money driven.

Was this review helpful? Yes 2
KellyBolyardAGM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your comments and feedback of your recent stay at our hotel. We truly value the concerns of our guests so we may better all future experiences. I am very disappointed to learn that your service experience was less than great. We pride ourselves on our cleanliness, as I suspect you saw throughout... More 

Tampa, FL
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Awesome stay at this hotel. We stayed one night. Rooms are nice, spacious and clean. Staff was super helpful and very friendly. There was an influx of guest checking in. Check-in was faster than I expected, but not rushing. All questions were answered with lots of detail and with a smile. The pool wasnt the best but we didnt care... More 

Was this review helpful? Yes 1
KellyBolyardAGM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon! More 

Brooklyn, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Staff was most friendly and helpful. I arrived exhausted at 11 am long before the 3 pm check in, but Rosa found me a quiet available room so I could lie down and rest immediately. When I awoke starving at 3.30 am, I found that the desk was staffed all night and was able to sell snack food from gift... More 

Was this review helpful? Yes
KellyBolyardAGM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. We hope to see you again soon! More 

Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed there 2 nights and was very impressed with the cleanliness, service, attractiveness and especially the meals. The rates were surprisingly reasonable. All the furnishings and appointments gave the impression of a high end facility. Loved their lamps. Think I will try to buy one on line at Hilton.com.

Was this review helpful? Yes
KellyBolyardAGM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon! More 

oakville, United States
1 review
3 of 5 stars Reviewed 1 week ago

Staff friendly & efficient. The lobby needs a redo as did the room. The cushions were soiled & showed wear & tear. Great bedding & very comfortable bed. The living room area was drab. My husband & I chose this hotel for its location as it was close to loved ones we were spending time with. I don't believe we... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
KellyBolyardAGM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We truly appreciate all feedback. We hope to exceed everyone's expectations and continuously work hard to improve our services and facilities. We hope you will consider visiting us in future so you may experience all the new and exciting things to come. More 

Charlotte, North Carolina
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is a nicely appointed high rise Doubletree located across the street from Sawgrass Mills outlet mall with many shops & restaurants. We entertained clients and stayed here overnight. About 6 a.m. it sounded like anvils dropping on the floors above, which got progressively more frequent as the sun came up. It was guest room doors slamming as the inconsiderate... More 

Was this review helpful? Yes
KellyBolyardAGM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We sincerely apologize that the morning activities of some guests presented an inconvenience during your visit. We take great pride in doing all we can to make our guests happy and are very disappointed when we are not able to achieve this for everyone. We hope that other aspects of... More 

Sao Paulo, SP
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

Simply the best option for those who are looking for a place to stay during Sawgrass Mills shopping. Your have free shuttle bus for the Mall and free safe inside the rooms. But the best thing is the location. You can easily walk to the mall if you wish, you have good restaurant option in the path to the mall... More 

Was this review helpful? Yes
KellyBolyardAGM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon! More 

United States
Top Contributor
76 reviews 76 reviews
67 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a pretty average hotel. It is rough around the edges - for example, the HHonors logo glued to the elevator buttons have either fallen off, leaving some ugly sticky glue, or sort of in the process of falling off. What I like the least about the hotel is the desk setup in the room. It is not ergonomic.... More 

Was this review helpful? Yes
KellyBolyardAGM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your comments and feedback of your recent stay at our hotel. We value the concerns of our guests so we may better all future experiences. We sincerely apologize for not exceeding your expectations. I can assure you that we are using your feedback to address the issues mentioned, and continue our ongoing... More 

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Additional Information about Doubletree by Hilton Sunrise - Sawgrass Mills

Address: 13400 West Sunrise Boulevard, Sunrise, FL 33323 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
Phone Number:
Location: United States > Florida > Sunrise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Sunrise - Sawgrass Mills 3.5*
Number of rooms: 250
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Also Known As:
Doubletree By Hilton Sunrise - Sawgrass Mills Hotel Sunrise
Crowne Plaza Sunrise
Sunrise Crowne Plaza

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