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Doubletree by Hilton Sunrise - Sawgrass Mills

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13400 West Sunrise Boulevard, Sunrise, FL 33323 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
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Doubletree by Hilton Sunrise - Sawgrass Mills
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1,405 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Panama City Beach, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The room was very clean and comfortable. Furnishings and bed were very nice too. We ate dinner at the restaurant and the food and the service were both amazing. The staff were very welcoming and efficient.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon! Whitney Rodriguez... More 

Barbados
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The stay at the Doubletree brand is always a great one. Who wouldn't go just for the cookie. All of that being said, had a great time here albeit short. As highlighted before I too got an accessible room, while I didn't need it, no complaints worked out perfect for me. The check-in was easy and relatively smooth. The hotel... More 

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel. We also are excited to offer wonderful amenities such as the shuttle service. We are always happy to hear we were able to make your stay great. We hope to see you again soon! Whitney Rodriguez Assistant General Manager More 

Georgetown, Guyana
2 reviews
2 of 5 stars Reviewed 1 week ago

Poor service. the room was left uncleaned and days it was cleaned it was done poorly. they are endless pets in the hotel, left with allergies. the desk staff was helpful along with the driver Ricardo.

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

First, we would like to thank you for writing your review of our hotel though it does not appear to have been a comfortable stay. Secondly, we would like to apologize on behalf of everyone at the hotel of the multiple inconveniences you experienced during your visit. The concerns mentioned in your review will be discussed with the appropriate departments... More 

Pensacola
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I arrived pretty late to the hotel, around 10:30. They were busy at check in so they gave me a 20% off and a free drink at the hotel bar/restaurant. They were good at recognizing a situation with tired travelers. The room was big and clean. Of course beds are very relative to being comfortable and to me and a... More 

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful on our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager More 

Sarpsborg, Norway
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our one night here was the first in our 18 night vacation through Florida this year, and it was totally OK. Nothing more, nothing less. We got there pretty late and was tired, if things had been different I would've asked for a different room, because we got an accessible room and didn't need that (I've later checked my booking... More 

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful on our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager More 

kingston, Jamaica
1 review
5 of 5 stars Reviewed 2 weeks ago

Double Tree is always an excellent choice! You can be sure the rooms are clean with a fabulous ambience. The bathrooms are also great.The staff is awesome and always so welcoming; from the front desk to the housekeeping team. Of course nothing beats the Sawgrass shuttle! The drivers are great. Special big up to Charlie who is always ready to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager More 

Jacksonville, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The construction noise was awful ! I called down to the desk and explained the noise was terrible ! I was told that the noise will not stop and there was nothing they were going to do. I let the guy on the desk know about the situation when I checked out 7/6. I spent four days of drilling and... More 

Was this review helpful? Yes 2
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for your review. We are very sorry for the issues that you experienced related to our renovations. We appreciate your feedback and we will take your comments under consideration as we continually work to improve our guest experience. The next time your travels bring you to our area, we hope you will consider staying with us again so... More 

Glenn Dale, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Below is what I emailed to the manager Whitney Rodrriguez Ms. Rodriguez, I hope this email finds you well. When you read this, we may already be checked out and out of Florida. But I could not let another moment pass without giving you kudos for the excellent staff at the Doubletree Sawgrass. You are the #1 hotel in the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your comments and feedback of your recent stay at our hotel. We are pleased that we were able to assist you with a speedy late night arrival and provide a comfortable and relaxing stay. Please visit us again in the future! Whitney Rodriguez Assistant General Manager More 

Charlotte, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful hotel, great service , and very clean. Tara, Angie, and Ricardo were over the top to help us withal our needs. Thanks for having such great employees. I would recommend this hotel o anyone . You will be pleased.

Was this review helpful? Yes 1
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon! Whitney Rodriguez... More 

Deltona, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

CONSTRUCTION!! Tried from our 6hour ride down. We wanted to go to sleep. We were not told of the construction noise. We found out when in the room . So when my husband went to ask about it and ask about a room change. The manager stated we were going to hear the noise though out the hotel. He didn't... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your comments and feedback of your recent stay at our hotel. We value the concerns of our guests so we may better their future experiences. I am certainly disappointed by the inadequate service you experienced. Your situation certainly falls below our standards and we sincerely apologize that this was your experience. I... More 

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