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Doubletree by Hilton Sunrise - Sawgrass Mills

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13400 West Sunrise Boulevard, Sunrise, FL 33323 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
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Doubletree by Hilton Sunrise - Sawgrass Mills
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Doubletree by Hilton Sunrise - Sawgrass Mills
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1,344 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Freeport, Bahamas
1 review
5 of 5 stars Reviewed 5 days ago NEW

Fantastic staff behind the desk and in the shuttle bus. Joshua was a star and went above and beyond to make sure I felt welcome and taken care of. I'm super impressed. The location is fantastic if shopping is what you want. I will return for sure.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon! Whitney Rodriguez... More 

Sunrise, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spending a night at this hotel was worth every penny. From the friendly and courteous staff to the entire infrastructure, this hotel completely amazed. Having experienced the misfortune of spending good money on run down hotels, Double Tree restored my faith in hotels. I look forward to doing business with Double Tree. Double Tree has found a new loyal customer... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon! Whitney Rodriguez... More 

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel has been recently revamped. Stayed in high floor "Hilton Honors" room. Good size, very clean and comfortable. Welcoming and helpful staff…close to Sawgrass mIlls, easy access for Fort Lauderdale airport and only 50 minutes to South Beach.

Was this review helpful? Yes 1
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel. We hope to see you again soon. Whitney Rodriguez Assistant General Manager More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel had a great location, stayed here for a few nights prior to a cruise departure. The hotel is fairly close to the sawgrass mills mall which is very good. I believe there was a free meals from Monday to Friday, couple free drinks were also offered then. Nice pool.

Was this review helpful? Yes 2
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

I'm glad you enjoyed your stay and look forward to seeing you next time. Whitney Rodriguez Assistant General Manager More 

Berlin, Germany
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is very close to the Sawgrass Mills and so it has a great location. The rooms itself need a update. But they are quite spacious. There is a too small pool. It were very crowded on sunny days and you had to ask at reception desk for the towels. The restaurant looks a bit old fashioned and the... More 

Was this review helpful? Yes 1
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your comments and feedback of your recent stay at our hotel. We value the concerns of our guests so we may better all future experiences. I am disappointed that we did not exceed your expectations and to learn that your experience was less than great. Your experience certainly falls below our standards... More 

Clearwater, Florida
Contributor
17 reviews 17 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I thought this was a newer hotel but it was not. It appeared kind of run-down to me. Carpet and furniture in rooms looked dated. It was close to many restaurants (Sawgrass Mall), but not enough for me to come back again. Many other options in the South Florida area.

Was this review helpful? Yes
AjonieTaylorFOM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We strive to exceed the expectations of all our guests, so we are sad to read that we didn't achieve this goal for you. We hope you will decide to visit after our updates are complete, so that you may experience the new ambience with the same great service. More 

Brooklyn, New York
1 review
2 of 5 stars Reviewed 4 weeks ago

My company recently stayed here because it was close to our jobsite. The reservation was made with my company's card and when I arrived and explained that the I didn't want the fees charged to my personal card that I was giving them to hold, they assured me that there wouldn't be an issue. Low and behold upon me departure... More 

Was this review helpful? Yes
AjonieTaylorFOM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your feedback about your most recent stay. We sincerely apologize for any confusion and inconvenience caused by the situation and we will most certainly address this with our entire team. Despite this mishap, we would love to have you back in future for another chance to show you all we have to... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

The National Collegiate Boxing Association (NCBA) National Championships were held April 10-12, 2015 at the DoubleTree by Hilton Sunrise. Planning began in the summer of 2014. The hotel staff was AWESOME in making this a very smooth and most memorable event... Over 190 officials, coaches and boxers stayed at the hotel for the 4 day event. Facilities were wonderful.. Service... More 

Was this review helpful? Yes
AjonieTaylorFOM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We are very pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to all our guests, and we are happy that we achieved this goal for you and your group. Best wishes throughout the rest of the year and we... More 

San Jose, Costa Rica
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 19, 2015

If you are planning to do some serious shopping at the sawgrass mills mall, this is the hotel for you. There is a free shuttle to and from the mall with a flexible schedule. Rooms are clean and good size. Security is good and breakfast is delicious. It is not that cheap but if you are like me and prefer... More 

Was this review helpful? Yes 2
AjonieTaylorFOM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We are pleased to read that you enjoyed your stay with us and we hope you will visit us again soon! More 

Geneva, Switzerland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 18, 2015

The location is fantastic to shop at Sawgrass Mills, but the hotel is average and the service minimalist. We had big problems at the arrival as we could't get the connecting rooms we had booked 5 months in advance directly with the hotel. We only got the right rooms the second day, after one hour of discussion. the manager said... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
AjonieTaylorFOM, Front Office Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your comments and feedback of your recent stay at our hotel. I apologize that your request could not be met on your first day with us, but happy to read that we were better able to accommodate on your second day. We apologize for any inconveniences caused and do hope you will... More 

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