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Doubletree by Hilton Sunrise - Sawgrass Mills

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13400 West Sunrise Boulevard, Sunrise, FL 33323 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
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1 room 1 guest
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Doubletree by Hilton Sunrise - Sawgrass Mills
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1,448 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port of Spain, Trinidad
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We (my wife, toddler and myself) stayed at the Doubletree by Hilton Sawgrass Mills for a couple nights before flying home from FLL. We did not have any view, but the room was comfortable, clean and big enough for the three of us (with two double beds). I appreciated that there was a microwave as well as a coffee maker... More 

Was this review helpful? Yes 1
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel. We also are excited to offer wonderful amenities such as the shuttle service. We are always happy to hear we were able to make your stay great. We hope to see you and your family again soon! Whitney Rodriguez Assistant General Manager More 

Santa Rosa, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

If you have to be so far from the ocean, might as well stay somewhere nice. the pool was under construction which didn't matter to me because I was working, but if you are wanting to use the pool, check to make sure it is ready.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. The pool is once again open, we do apologize that it was unavailable during your stay. We do hope you... More 

Toronto
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Toilet was not flushing but they did fix it. Room carpet was all wet like it was recently shampoo. Older lady at front desk was rude, the younger workers tried to be helpful but were new. I thought they charged a high rate considering they were under construction.

Was this review helpful? Yes
Key West, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had a very long drive and was feeling drained upon my arrival I called to make sure that all was in order. As I arrived the staff was great at telling me where to park and was helpful with my suitcases. The room was clean and safe!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon! Whitney Rodriguez... More 

Jacksonville
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

During check in we received the complimentary cookie and were offered free breakfast for our two room/two day stay. Breakfast was much better than your average continental breakfast and we could also order from the menu. The hotel staff were all very friendly and the rooms were very clean and quiet. I would highly recommend this hotel.

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon! Whitney Rodriguez... More 

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked the Doubletree by Hilton with one intention and one intention only to shop shop shop! Sawgrass Mills shopping centre had been recommended to us and it did not disappoint. The Doubletree was in a fantastic location, we would walk over to the shops in the morning each day (about a 5-10 minute walk) then call reception to send... More 

Was this review helpful? Yes 2
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your comments and feedback of your recent stay at our hotel. We value the concerns of our guests so we may better all future experiences. I am disappointed that we did not exceed your expectations and to learn that your service experience was less than great. What you have mentioned certainly falls... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed 2 weeks ago

The first time we stayed here we upgraded to a suite. We got put into the honeymoon suite. Exciting, huh? Yeah, not so much. The shower was weird, 4 shower heads pointed at you from all directions and filling up the shower, nowhere to put your shampoos and the such except on the floor, no towel rod to have your... More 

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

First, we would like to thank you for writing your review of our hotel though it does not appear to have been a comfortable stay. Secondly, we would like to apologize on behalf of everyone at the hotel of the multiple inconveniences you experienced during your visit. The concerns mentioned in your review will be discussed with the appropriate departments... More 

Paranaque, Philippines
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall, the experience was good. The hotel is very near the mall and they provide good service. They also provide free shuttle service from the hotel to the mall and back. Although, they can improve more on their cleaning services most especially when it comes to their bathrooms. Their food is pretty good and their staff are warm and friendly.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the disappointment you experienced during your visit.. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunity mentioned. Despite the mishap we would love to have you... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here over the weekend as a get-away mainly to visit the mall and a few other places close by. Check-in was very easy and the staff was exceptionally friendly. Complementary WiFi was available but there was no complementary breakfast. They did offer a complementary shuttle service to anywhere in a 3 mile radius, although we didn't utilize it... More 

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager More 

Orlando
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel and the room was spacious. I was able to check in earlier than their usual check in time which was great after a five hour drive. Staff was friendly and reception area was good for our event. I was disappointed with the showerhead as it lacked pressure. My other coworkers experienced the same issue. All in all it's... More 

Was this review helpful? Yes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your comments and feedback of your recent stay at our hotel. We are pleased that we were able to assist you with your early arrival and provide a comfortable and relaxing stay. Please visit us again in the future! Whitney Rodriguez Assistant General Manager More 

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