TERRIBLE CUST. SRVCE!! The FD Clerk made a mistake while checking me in and instead of admitting to it and trying to fix the situation, she chose to LIE to me and tell me there was no room available for me (mind you, I made a reservation) AND she DECLINED my request to PHONE a manager (since there was none... more

This is a basic hotel. The company that I worked for choose this hotel because it is located close to our subsidiary in Miami. The hotel shuttle took for ever to pick me up from the airport. The service is poor, kind of cold. They should effort much in this aspect, it looks to the staff does not care about... more

The hotel offers free shuttle service from the hotel to and from Miami Airport. We called when we landed so that the shuttle would be there when we got our bags. We waited over an hour for the shuttle and we were told that the shuttle had "run out of gas" as the explanation for the late arrival. The driver... more

first thing that you notice is the nasty , foul mold like smell in hotel. could also use some maintenance in alot of places ( cracked walls, holes,water leak,etc) They expect you to pay for garage even f you do not have a vehicle. tv was outdated but enterainment options was a + more

I have stayed here 2 times so far. There is off street parking in the garage you pay 7.00 per night for if you drive ... and it is locked in by a gate that the desk attendant secures. If you are depending on the airport shuttle for pick up..I would not count on the advertised shuttle they describe. Although... more

Not a bad hotel as stated in previously read reviews. Great location for Metrorail and Metrobus. Lots of shopping, fast food and restaurants close by. Breakfast is bare minimum. Rooms were clean and service decent enough. Shuttle is another story by itself. Nicole, Trinidad more

i wanted to visit south beach so bad . i'd heard so much good stuff about south beach i had to go. the best western hotel chain had been so good to me , as for good acommadation , this time i lucked out. this hotel was worse hotel i had every laid my head. i ask for smoke free... more

I'm currently writing this from the hotel, Two of lamps do not work in the room, the showers water pressure is so low I could barely get the soa out of my hair, their wireless internet is insecure and you can only use it while sitting in their lobby or out by the pool, you have to pay an extra... more

I am writing this from the hotel after being here a few days. I am very pleased with everything I read about the carpets and other small things wrong with the hotel but upon checking in the rooms all have wood floors and was in a very nice state. Everyone has been really friendly and the area and closeness to... more