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Sandcastle Resort at Lido Beach

1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)
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Sandcastle Resort at Lido Beach
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Ranked #28 of 46 Hotels in Sarasota
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955 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have visited this resort twice to teach Miracle Swimming classes. The location near St. Armand's Circle speaks for itself. The beach is incredible. Most notably, I was dazzled by the service, assistance, and support my adult students and I received from the pool manager, Brad. When you visit, please track him down and see for yourself how kind and... More 

Was this review helpful? Yes 1
Rochester, New York
Contributor
18 reviews 18 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

AAA-rated. Right on a beautiful, Gulf beach. Water was 81F, pools were similar. Beach is clean and maintained. Resort fee includes umbrella/beach chair/towels, bottled water in room, coffee maker, bicycles. Food and bar prices are about same as town. Breakfast and breakfast buffet was offered, and again at competitive prices. Like most older buildings of the era, some noises from... More 

Was this review helpful? Yes 1
Thurmont, Maryland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I were here for a large family reunion weekend. Our room was on the 4th floor ocean front and was quite nice. It's a traditional older style beach hotel but our room was attractive, clean, and comfortable. A small refrigerator was provided. The bathroom was small but perfectly fine. The hotel employees were friendly and helpful. There... More 

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Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review

Thank you for using the Sandcastle Resort for your reunion. I will pass along your comments regarding our friendly and helpful staff; they will be appreciated. It is good to read that you were able to use the different amenities the resort offers during your stay. And yes, the shuttle is a convenient way to shop or go out for... More 

Omaha, Nebraska
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Love the Sandcastle! The beach is amazing and the beach staff Brad, Dave and Forrest are the best! We visited in March 2014 and hoped that Brad and Dave would be there this year. We would have been so disappointed if they weren't. These guys meet 100's of families and they remember you like you were there last week. Sandcastle... More 

Was this review helpful? Yes 1
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review

Yes, Brad, Dave & Forrest are great guys and do try to make their guests have an enjoyable day at the beach or at the pool. We receive many positive comments on their performance in the hot sun. More importantly, their genuine desire to provide a good experience shows through in the way they carry out their day, not only... More 

Atlanta, Georgia
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Like most of the reviewers, I agree that you need to weigh the pros and cons. The pros are that the beach is wide, stunning, and lots of room to spread out. The staff on the property are all great, there is a nice (but pricey) breakfast (buffet or menu) served both inside and outside by the pool each morning,... More 

Was this review helpful? Yes 1
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review

Thank you for your comments on your stay at the Sandcastle Resort. Regarding the parking situation you refer to on the weekend night, this was a special event for the local community. It was a fundraiser for an organization that addresses the needs of underprivileged children. Yes, there were a lot of vehicles parked in the building, but in our... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The area is beautiful. ..sand soft and clean...ocean view at sunset spectacular. The resort has a wonderful friendly staff. The rooms are adequate. They need to update furnishings and Bathroom. Carpeting was stained. Our room was cleaned everyday. ..smelled lemony. Downside was our cleaning lady never had our room finished until after 3 pm. We stay in lido area again...not... More 

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Madison, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel last weekend only because we were attending a wedding and this is where the rest of the family was staying. The location on the beach was the only redeeming feature of this cheap motel that is pretending to be an upscale resort. We paid more for a bay front room on an upper level. The... More 

Was this review helpful? Yes 1
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review

I am sorry to read, and do apologize, for your disappointment with your stay at our resort. We are working to make improvements to the property, so as to eliminate this type of experience for our guests. We do take the comments seriously and will work to fix the issues. Again, I do apologize for your experience. Regards, Eddie S. More 

Rochester, England, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall I would say that the hotel is probably rated 3, but after arriving to find we were booked in for a month later than we should have been ( their error) Brian on the check in sorted us out with a rom (upgraded) even though they were full! Nice pool area and restaurant looked ok, although we did not... More 

Was this review helpful? Yes 1
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review

I am glad to read that Brian was able to take care of you at check-in. I do hope the rest of your stay at the Sandcastle Resort was enjoyable. Regards, Eddie S. More 

Coconut Creek, FL
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Incompetence with reservation desk and completely unresponsive (even lying) manager on duty. When I called to inquire about my room I was told I had no reservation. Had to have Orbitz to get involved to get confirmation. We stayed during Easter weekend when the room doubled (literally) in price. Couldn't get into room for nearly an hour past check in... More 

Was this review helpful? Yes 6
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review

(even lying) At the resort we appreciate the constructive criticism of our product and service; it helps to make us better. However, it is unfortunate and extremely disappointing to read a personal attack on one of my fellow associates. Eddie S. More 

Top Contributor
53 reviews 53 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent one glorious week at this resort with family. We have an amazing week! Resort is not shiny and new but more seasoned and polished. From the moment we checked in until the moment we checked out this property and more specifically its staff exceed expectations at every level. We arrived at 12:30 Pm and as expected our assigned room... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very nice(8)
  • Pool bar(5)
  • Gulf view room(4)
  • Lido Beach(4)
  • Gift shop(3)
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