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Sandcastle Resort at Lido Beach

3.0 of 5
1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)
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Sandcastle Resort at Lido Beach
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Ranked #27 of 46 Hotels in Sarasota
A recent review
4 of 5 stars reviewed 6 days ago
Simon H Rochester, England, United Kingdom
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947 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rochester, England, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall I would say that the hotel is probably rated 3, but after arriving to find we were booked in for a month later than we should have been ( their error) Brian on the check in sorted us out with a rom (upgraded) even though they were full! Nice pool area and restaurant looked ok, although we did not... More 

Was this review helpful? Yes 1
Coconut Creek, FL
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Incompetence with reservation desk and completely unresponsive (even lying) manager on duty. When I called to inquire about my room I was told I had no reservation. Had to have Orbitz to get involved to get confirmation. We stayed during Easter weekend when the room doubled (literally) in price. Couldn't get into room for nearly an hour past check in... More 

Was this review helpful? Yes 5
Top Contributor
52 reviews 52 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent one glorious week at this resort with family. We have an amazing week! Resort is not shiny and new but more seasoned and polished. From the moment we checked in until the moment we checked out this property and more specifically its staff exceed expectations at every level. We arrived at 12:30 Pm and as expected our assigned room... More 

Was this review helpful? Yes 3
Kokomo, Indiana
Contributor
15 reviews 15 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was our second visit to The Sandcastle resort. Beautiful white sand beach. Wonderful service from all the staff. We had a king room. It was quiet and very comfy and clean. They have a shuttle that takes you over to a nearby shopping area. But there is no reason to leave the resort!! We will return again!!

Was this review helpful? Yes 1
Highland, Michigan
1 review
3 of 5 stars Reviewed 1 week ago

Upon arrival they did not have my reservation, thank god I had a confirmation # however the room that I was given was filthy, smelled like smoke & had burn holes in carpet. The manager Matt was very helpful & gave us another room in the same location, clean but very worn out and loud adjacent to parking garage. While... More 

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Sarasota, Florida
2 reviews
2 of 5 stars Reviewed 1 week ago

When I was in the lobby getting ready to check out of the hotel, the man in front of me who had just checked in was complaining. His exact words were, "I don't really know if my room is dirty or just really old". His description sums up my thoughts about this property. It is in need of a renovation... More 

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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have stayed here a few times before and always had good experiences but this year has left something to be desired. The 1st night we had requested a roll-a-way and never received one. The 2nd day, we requested one and had two delivered. At 5:00 pm on the 2nd day no one had cleaned the room and we were... More 

Was this review helpful? Yes 2
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review

I do apologize for the breakdown in service during your stay here at the Sandcastle. That we did not meet your expectations is not how we want our business conducted. I have given your review to our Front Desk and Housekeeping managers so they can review with their staff and determine where the breakdowns took place. and how to fix... More 

Sayville, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a last minute reservation during spring break and we really enjoyed our stay! The pools were clean and heated.The beach was beautiful and there were plenty of beach chairs and umbrellas! The sunsets were breathtaking! The staff was great,very friendly. On Easter Sunday there were tons of activities for the kids and live music by the pool. On... More 

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colonial heights
Contributor
20 reviews 20 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at this hotel March 27-30. We were given an oceanfront room and found the room clean and comfortable. The beach is large and clean...Shells everywhere. We were there for a wedding and the food at the restaurant there was very good. Lido Beach is very busy this time of year so it was great that we... More 

Was this review helpful? Yes
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review

Thank you for the comments regarding your stay here at the Sandcastle Resort and I am glad you enjoyed your time here. I will pass along your comments regarding our staff; they will appreciate the comments. Yes, we are in the process of updating the property and will continue to do so. Again, thank you for visiting the Sandcastle Resort... More 

Contributor
16 reviews 16 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent three nights at the Sandcastle, and it was just what I needed to relax and get away from it all. I had a room facing the ocean on the 4th floor, and the view was spectacular. At night, you can open the window and listen to the waves breaking -- quite soothing. During the day, there is a... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very nice(9)
  • Pool bar(5)
  • Gulf view room(4)
  • Lido Beach(4)
  • Gift shop(3)
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Hotel & grounds (3)
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