Confirmed king room two days before arriving and still placed in a room (not very clean) with two double beds and a sink that would not drain. Asked to switch and placed in an even dirtier room with way less space. Asked to switch again and placed in room that smelled like smoke (even though it was labeled 'non-smoking.') When...
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The good: attractive outdoor planting around entrance; convenient location to Selby Botanical Gardens, Ringling Museum, Bayfront Park, Hospital, mall, Siesta Key; handy grocery and restaurants across street; friendly desk employees (especially mornings), clean room with refrigerator.
The not so good: dirty carpet, some light bulbs in room not working, poor breakfast selection with crowded eating space.
We used a coupon...
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Thank you for sharing your thoughts on your recent visit to our hotel. I am disappointed to learn that your breakfast experience was not of outstanding quality; we are always looking for ways to improve our service offerings and will take a look into this. We are pleased that you enjoyed the lovely grounds.
Junelle Samblanet
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Stayed at this property as it was well located and well priced. Arrived early and although a king wasn't available right then they gave me the option of waiting until the room was ready or taking 2 doubles which I took. The room was clean, clean, clean and the beds and pillows were comfy. A small fridge and microwave were...
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Thank you for your kind comments regarding our hotel and service.
It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction.
Junelle Samblanet
General Manager
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My sister had a one night at this hotel and it was just fine. The room was very clean, the staff was helpful and friendly and it was quiet. A Starbucks and a Panera were a 2 minute walk next door and it was very convenient to all the businesses we needed to access. The beds and the pillows were...
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Thank you for taking the time to post your comments on Trip Advisor. Your comments on our performance were most generous and shall be passed on to the appropriate staff members.
Junelle Samblanet
General Manager
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The hotel has nice and clean rooms, the breakfast is continental and ok, and there is a big parking. Wi-fi is ok. The only problem is that they did not give us our pre-booked rooms until 5 p.m. as they were not clean, but we went downtown to wait until the rooms were ready. The staff was very, very slow...
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Thank you for taking the time to comment about your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
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We stayed at this hotel for three nights in two separate stays in one week. The first stay was two nights, and the room was AWFUL. Old, unrenovated, old style TV (not a flat screen HDTV), and no refrigerator or microwave. The walls were VERY thin and the towels were like sandpaper. The air conditioning unit didn't work very well...
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We're sorry to hear you were disappointed with your room during your recent stay. We would have been happy to provide you with a refrigerator and microwave had you requested one. Also we would have replaced your air conditioner if we known it were loud. We understand not everyone is comfortable with an exterior property therefore we provide a security...
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The recent reviews are accurate. I stayed here a few years ago and the differences between then and now are great, well as in greatly deteriorated. Its the most overpriced outdated hotel Ive ever seen at $75....Please be careful when you stay in an outdated hotel. Some of the rooms can hold serious mold and mildew. Some serious health conditions...
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Thank you for taking the time to review your recent visit to our establishment. We appreciate hearing your thoughts and your suggestions with respect to our hotel. This will assist us when evaluating our guest’s needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future.
Sincerely,
Junelle...
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This hotel was fine a few years ago but has deteriorated so much. The hotel doesn't have a 'safe feel'. I was nervous of the other clientele. A lot of unsavoury characters that seem to be permanent residents of the hotel. If you have children definitely do not consider this place a choice. The language of the construction workers and...
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Thank you for your comments concerning your stay at the Best Western Midtown. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. I have investigated your comments and will take steps to ensure that the
problems you experienced do not happen again. My staff will also be made aware...
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Room smelled musty. Bathtub didn't drain. Bedding was uncomfortable and thin. Room was outdated and felt dirty. Staff seemed nice.
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Let me start by thanking you for completing a response regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity...
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Ruined Christmas vacation - First review ever, wife and I long time best western customers (middle age couple with 2 children with us in separate room, 60 plus days at this hotel in 3 years, woken at 4 am by night desk clerk knocking at door, demanding we open door, with low life resident goon behind him, accusing us of...
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Per our conversation, we have addressed the concerns and dissatisfactions that you brought to our attention. We hope the complimentary night and additional rewards points have shown that we do value you as a repeat guest and Best Western Rewards member.
Junelle Samblanet
General Manager
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