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Hilton Garden Inn St. Augustine Beach

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401 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080
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Hilton Garden Inn St. Augustine Beach
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Hilton Garden Inn St. Augustine Beach
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458 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn St. Augustine Beach
See the most recent reviews
Valrico, Florida
1 review
5 of 5 stars Reviewed March 23, 2013

Great cozy rooms lots of space. We always enjoy staying at any Hilton Gardens. Great hot breakfast bar. Nice friendly staff and clean rooms. Love that we could go to the Historial area for 3 days by trolley bus. We did not have to use our car hardly at all the whole visit.

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Tampa, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 23, 2013

left the room at 11am both days only to come back at 5:30pm to a untidy room. I did complain on the 1st day and accepted their explanation and promise it wouldn't happen again, only to find that the room wasn't cleaned on the second day.

Was this review helpful? Yes 1
Trisha D, General Manager at Hilton Garden Inn St. Augustine Beach, responded to this review

I'm just as disappointed as you are, Jeff B and apologize that we dropped the ball. It's so important that we do our best to offer our guests consistent service and clean, comfortable surroundings. Thank you for giving me the opportunity to review your comments with our team so we can pinpoint where we went wrong and how we can... More 

NC
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed March 19, 2013

Recently travelled to St. Augustine Beach. The hotel was ok but not up to Hilton's standards. The people that work there are nice and attentive. The issues we had were several. The room was 'clean' on the surface, but our kids found several items under the beds (I know that this is a typical hotel issue). The hot tub was... More 

Was this review helpful? Yes 1
Trisha D, General Manager at Hilton Garden Inn St. Augustine Beach, responded to this review

We're so glad that you and your family chose to stay with us during your travels to St. Augustine. I'm sorry to hear about the cleanliness issues, broken hot tub, and sub-par breakfast you experienced. Our goal is clean, comfortable surroundings, quality offerings and great service. Please know that our guests are always number one and we're reviewing your comments... More 

Corner Brook, Canada
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed March 6, 2013

On a recent visit to St. Augustine, we stayed at the HGI on the beach. The cool weather did not allow a beach visit, but we enjoyed the hotel none the less. It is typical of this chain, with large rooms well equipped and decorated, the bed was fantastically comfortable (even though we did not touch the firmness controls) and... More 

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Orlando, Florida, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 24, 2013

this HGI is smaller then alot of the newer ones but you cannot beat the location. The beds were really comfortable and the rooms clean and quiet. The check in process was seamless, my HHonors number was not on the reservation but they caught that fact and added it for me. Being next to the ocean I know it is... More 

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Vero Beach, Florida
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 21, 2013

Microwave and refrigerator in room. Bed comfortable. They hooked me with Eco taxi for a ride to dr. Office.. Restaurant with great clam chowder next door ( sunset grill) No golf channel TV. House very prompt. Across road from beach.

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Nashville, TN
Level Contributor
96 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed February 18, 2013 via mobile

Compared to other Hilton Garden Inn hotels, this location was pretty small. It's lobby and restaurant were both below the norm. There also was not a bar inside the hotel. These are standard expectations for me as a business traveler. However, this is more of a beach destination for them. The location was across the street from the beach, rather... More 

Was this review helpful? Yes 1
Trisha D, General Manager at Hilton Garden Inn St. Augustine Beach, responded to this review

Thank you for your feedback of your recent stay with us. I noticed your comments about our restaurant and lobby areas and wanted to let you know we are working on that as we speak! We are in the design phase for our upcoming lobby renovation. When this is completed our restaurant will be open for dinner and will have... More 

Rochester, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 16, 2013

Location of this hotel is close to beach and close to St. Augustine. It was clean with nice pool and whirl pool. Reasonable rates and helpful front desk personnel were appreciated. A little known fact is the mattress is adjustable for firmness. I found this out after the first night and found the perfect firmness shortly thereafter. Restaurants in the... More 

Was this review helpful? Yes 1
Ottawa
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed February 12, 2013

We liked the fact that this hotel was located just across from the beautiful beach. The hotel was clean and the rooms were nice but we were very disappointed with the service which was tepid at best. After having just come from another Hilton Garden Inn were the service had been extraordinary, maybe our expectations were too high. The breakfast... More 

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Canton, Michigan
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 11, 2013

This hotel is across the street from the beautiful wide sandy beach in St. Augustine Beach, FL. Our room was clean, comfortable, and fresh looking. A microwave, refrigerator, and free access to WiFi was available in the room. There were also two complimentary computers in the business center. A complimentary and substantial breakfast was available to guests. In addition, Individual... More 

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