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Ascend Collection Castillo Real

3.0 of 5 530 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080
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Certificate of Excellence 2014
Ascend Collection Castillo Real
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Ascend Collection Castillo Real
Ascend Collection Castillo Real
Ascend Collection Castillo Real
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547 reviews from our community

Traveler rating
    327
    160
    37
    18
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

After reading some of the negative reviews about this hotel I was was a little hesitant to stay here. However I decided that the price was right and went with it anyways. I was not disappointed. This is a fantastic hotel with spacious rooms and friendly staff. I can't find one bad thing to say about it. The beach is... More 

Was this review helpful? Yes 3
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Ethan, We thank you so much for your review and the faith that you put in us. We understand that no matter how hard we try, that we will not be able to please every single guest that comes through our doors. However, we attack every day like today will be that day that no one is unsatisfied. We are... More 

Woodstock, Georgia
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice and spacious room. We didnt have the jacuzzi but the hot tub even in Jan was great out by the pool!!! There is a super restaurant inside (try the yummyTiramisu). I like the trolley to pick you up at the front door every hour and take you to town or all major attractions. Walk out back to a super... More 

Was this review helpful? Yes
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

jenstew09, We are pleased that you enjoyed your recent stay with us. It is nice to know that our location worked well for you and that our offered amenities were utilized. We can't wait to welcome you back in the future when you can try one of our wonderful Jacuzzi rooms and maybe the weather is a bit warmer for... More 

Blenheim, NZ
Top Contributor
212 reviews 212 reviews
50 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is pretty expensive, but we wanted to be on the beach which worked out well for us. The rooms are large, clean with good bathroom areas - we also had a jacuzzi in our room - right in the bedroom area which was interesting. Nice location adjacent to the pier at St Augustine Beach, with the huge brilliant... More 

Was this review helpful? Yes 1
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

andye10000, We are happy to hear that you enjoyed your room and the location of the property. We are so sorry that you had noise issues during your stay. We appreciate the feedback so that we may try to improve ourselves for future guests. Thank you for your business. More 

Lake Wales, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was clean and the beds comfortable. Nice big tile shower, dressing table with makeup mirror, hair dryer. The deep sink was nice if you want to rinse something out. The decor was a touch above the average mid price hotel. Our room had a round table and two comfortable chairs as well as a desk and chair with... More 

Was this review helpful? Yes
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

likegoodbusinesses, We are pleased to read about your recent stay with us. It is nice to hear that our room and hotel amenities worked well for you. Thank you for the clarification on breakfast for those who are not aware of our voucher program. We hope that you will keep us in mind if you visit our lovely city again... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I understand that this hotel is highly ranked among the hotels in St Augustine but I don't see why. It's not that is bad but it's IMHO not to be ranked as 4th as of December 2014. The rooms are nice, the size was good, with a microwave, refrigerator, coffee maker. The decoration was according to the hotel's theme. The... More 

Was this review helpful? Yes
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

mikejimeno, We are pleased that you found your room to be of good size and enjoyed the amenities that come with it. We are definitely a hotel and not a B & B. You are correct in stating that we offer breakfast vouchers for the La Cocina Restaurant at a discounted rate. You need not tell us what you are... More 

Saint Augustine, Florida
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is very classy and has a most accommodating staff - the real plus, besides being close to the beach and downtown, is the fantastic restaurant on premises. Definitely a great place to spend your St. Augustine vacation.

Was this review helpful? Yes
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

sailstaugustine, Thank you so much for taking the time to leave such a kind review. We are so happy that you enjoyed your stay with us and I will pass along your kind works to the Restaurant. We hope to have the opportunity to welcome you back again soon. More 

Raleigh, North Carolina
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed one night (10 hrs) with wife and kids as we drove the Florida coast. We had a ground floor room right behind the front desk (102). Large entry way, private sink area with counter space, and separate room for toilet and shower. Bathroom area poorly painted. Room had small fridge, microwave, and HD TV. Room was average and satisfactory.... More 

Was this review helpful? Yes
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Andrew S, Thank you for your review. We are glad that you found us to be a nice property with a friendly staff. Thank you for the note about the paint. We appreciate the opportunity to serve you and your family. More 

Liverpool, New York
Top Contributor
69 reviews 69 reviews
31 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Scored this for an excellent price on Hotwire otherwise I would have been disappointed with the overall value for a basic room at the published rates. Certainly not in tip-top condition: cloudy windows that do not open, wear & tear in the public areas, scratchy towels, thin walls (heard some things I'd rather not discuss!!)..... But comfortable with good Wi-Fi... More 

Was this review helpful? Yes
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

cnyrealtor, We appreciate you taking the time to review your stay with us. We are happy that you enjoyed the amenities provided. We are getting ready to do a public space renovation shortly. Thank you for letting us know the things we can do to better ourselves and we hope we have to pleasure of serving you again in the... More 

Ocala, Florida
Top Contributor
90 reviews 90 reviews
13 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We made reservations for New Years Eve. We were completely excited to stay at the Ascend Collection Castillo Real Hotel. We visit St. Augustine a lot and we always park across the street to go to the beautiful beach very close by. This was our first stay at the hotel which we have been wanting to do for years. I... More 

Was this review helpful? Yes
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

LilB33, We are so happy that, on the whole, you were pleased with your stay with us. I very much apologize for the incident in your bathroom. I am not sure how we missed it and it is very unlike us. We are looking into the cause for this to remedy it so it never happens again. Thank you for... More 

Tampa
Top Contributor
90 reviews 90 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a great find. We truly enjoyed our stay here. Our room was spacious, immaculate, with a large, beautiful bathroom. Loved the tile. We were only sorry the weather didn't cooperate for us to spend any time at the beach. But, having said this, we did walk out several times from the property to the gorgeous beach. Short walk.... More 

Was this review helpful? Yes 1
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Andrea112Tampa, Thank you for your kind review. We are happy that you found everything to be immaculate and spacious. We hope that you can return when we are having better weather so that you may enjoy the wonderful beach. Thank you for your business and we hope that you enjoy your New Year. More 

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Additional Information about Ascend Collection Castillo Real

Address: 530 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080
Phone Number:
Location: United States > Florida > Saint Augustine > Saint Augustine Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
#2 Business Hotel in Saint Augustine Beach

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