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Ascend Collection Castillo Real

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530 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080
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Ascend Collection Castillo Real
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Ascend Collection Castillo Real
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563 reviews from our community

Traveler rating
    339
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    38
    19
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charleston
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a beach community. Sand happens. The building is old, but the public areas are nice. The complimentary 24/7 coffee bar is wonderful. The rooms are quite large, and comfortable. However, housekeeping is slow, and not thorough. So keep your clothes in your suitcase, and you'll be fine.

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and friend both complimented this choice of hotel and I concur. It has an onsite award winning restaurant and is a short walk to the beach. Everything is super clean and that's coming from a germ freak. The price was reasonable and the staff excellent. I wish I'd gotten the name of the wonderful gal that checked us... More 

Was this review helpful? Yes 3
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this review

Jane K, Thank you so much for your kind review. Reading reviews such as this one make what we do everyday totally worth it. Please keep us in mind if you are in our area again. More 

Alachua, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Of Course this hotel would be great to stay at for more then a mere weekend, but unfortunatly that was all we were there for. The room was clean, spacious, beautifully decorated and the bed was hard for me to leave on check out day. The staff was very friendly and the beach access was right at the end of... More 

Was this review helpful? Yes
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this review

Wrigpl, We are so glad that you enjoyed your time here so much. Thank you for taking the time to write your review and let others know about our property. We hope you will keep us in mind when you have a bit longer to get away. Thank you. More 

Valkaria, Florida, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Castillo Real Resort sits in the heart of a sleepy little Florida east coast town. Great atmospheres, courteous staff, clean rooms, nice pool including the area set up for small children, the grounds kept nice. Was a real nice relaxing getaway week, my husband and I are planning another long weekend with our kids, to enjoy this beautiful hotel and... More 

Was this review helpful? Yes 2
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this review

Annie N, Thank you so much for taking the time to review your recent stay with us. It sounds as if you really enjoyed your time with here and we can't wait to welcome you back again soon. More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a expedia mix (my fault not expedia nor hotel) up and got the wrong night booked. Melinda at the front desk went way above and beyond to assist. In the end had a great stay at a great hotel. Will certainly return. Thanks to Melinda for all your help!! Made our anniversary night (which I almost ruined lol)

Was this review helpful? Yes 1
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Matt M, Happy Anniversary. I am so happy to hear that Melinda was able to save your special night. We are all human and we all make errors and it is great that she was able to make a great stay for you out of what could have been a disaster. We can't wait to welcome you back in the... More 

Longmont
Top Contributor
58 reviews 58 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really, we love this place. I mean really, marble floors, a wonderful vanity area, blackout shades that make it night time all the time, great location a stone's throw from a very nice beach, comfortable beds, beautiful lobby...wait, this is making you want to come too. We don't mind sharing, but we don't want this place to get TOO well... More 

Was this review helpful? Yes 3
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Rosesonata, I can't thank you enough for this review. All of our staff found it cute and spot on. We are so happy that have enjoyed your self here so much and we can't wait to see you again soon. Thank You. More 

Senior Contributor
30 reviews 30 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very nice. Little pricey. Lobby is gorgeous. Did not eat here but beautiful restaurant. Very friendly staff. Room was nice. We had the hot tub rub. The tub was hugh. Overall a very pleasant stay. Not sure if I would stay again or not due to price.

Was this review helpful? Yes
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

mdlrjacobs, We are so happy that you found us to be a beautiful property with a friendly staff and nice rooms. Maybe you could try us on a weekday or a slower time of year when our rates run a little lower. We hope that you will remember us next time you are in our area. More 

Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a wonderful hotel! We stayed here while a family member had surgery at Flagler hospital. The rooms are spacious, clean and comfortable. We had a 2nd floor room facing the ocean. Everything we could have wanted was in the room; wifi, large flat screen TV, dvd player, microwave, and a large refrigerator. AND the most comfortable mattresses I have... More 

Was this review helpful? Yes 2
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

BobbyATL, I and my staff very much enjoyed reading your review. We thank you for taking the time to let everyone know how much you enjoyed your time with here. It is a pleasure to know that we were able to meet your needs and we are eager to welcome you back under happier less stressful circumstances. More 

Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 22, 2015

Beautiful hotel. Hot tub with jets in your room. Need I say more? It's amazing. The restaurant la Cocina is just right down stairs and the food was wonderful. Best lobster I have ever had. The filet mignon was juicy tender and cooked to perfection. I have been here twice and plan on coming back again. :)

Was this review helpful? Yes 2
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Samantha199, We are so happy that you remembered us when you were trying to decide where to stay in St. Augustine. We are glad that you enjoyed yourselves again and we look forward to welcoming you again. More 

davidson nc
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2015

We are two senior girlfriends on a road trip. This is the nicest hotel we encountered on our eight day trip to and from Florida. Our room on the top floor was huge, pretty and so comfortable. Best beds ever. The staff was kind and friendly. Since we were only there one night, and the restaurant was closed on Sunday,... More 

Was this review helpful? Yes 1
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

nc_growth, We are so pleased that you really enjoyed your short stay with us. We appreciate you taking the time to review your stay and we look forward to welcoming you back for a longer stay sometime soon. More 

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