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Ascend Collection Castillo Real

3.0 of 5
530 A1A Beach Boulevard, Saint Augustine Beach, FL 32080
Hotel amenities
Ascend Collection Castillo Real
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336 reviews from our community

Traveler rating
    198
    90
    27
    17
    4
See reviews for
Families
82
 
Couples
154
 
Solo
9
 
Business
11
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013 NEW via mobile

The staff are friendly & helpful- the rooms were clean. The shower & hot tub were nice & large. The walk to the beach is a very short one- down a small street with virtually no traffic. Within walking distance to several restaurants & shops. Will definitely stay here again if we go back to St Augustine!

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 7, 2013

We were really impressed by the room furnishings and generous size. The king-bed in our room offered a great night's sleep. We were able to get an excellent deal on this property with priceline.com, but I'd be happy to book directly and pay full rate there in the future, as the location, beautiful room, amenities and friendly staff really impressed... More

Was this review helpful? Yes 1
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this review
June 9, 2013

Ontari-ari-ari0, Thank you for taking the time to write this review. I am happy to hear that you came away from your stay impressed with our amenities and staff. Our goal is for everyone to feel welcome and to want to come back. I apologize for the hot tub being out of order; sometimes we are at the mercy of... More

Pulaski, Tennessee
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 5, 2013

We booked this hotel through Hotwire.com and only paid $89 a night for our room. Pros: The hotel room was a nice size, CLEAN, and the beds were super comfortable. My dad did not like the sheets on his bed as they came off mutliple time throughout the night. Very short walk to the beach. The pool was a nice... More

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RDealaney, General Manager at Ascend Collection Castillo Real, responded to this review
June 9, 2013

CHSojourner, I am glad to hear that over all you enjoyed your recent stay with us. We love to hear when guests notice how clean we are. We work very hard on that, and feel that everyone deserves a clean environment that they did not have to clean themselves. I am happy that you found the bed so comfortable and... More

Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 25, 2013

Hotel is very nice looking and the staff was friendly. Hotel is not directly on the beach, but the walk is very short. The pool area behind the building became eclipsed by shadow after 4PM offering only shade while in the pool. Cell service is difficult to get in the area, and if you want to make any local calls... More

Was this review helpful? Yes 1
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this review
June 9, 2013

Ray M, Thank you for taking the time to write this review. I am sorry that you felt "nickel and dimed". We do have phone usage instructions in the room stating that there is a charge for local calls. I wish you would have talked to the front desk about the noise issues that you had. Our upper floors are... More

Middleburg
Senior Contributor
40 reviews 40 reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 22, 2013

I have stayed here quite a few times now. I have also recommended them to both friends and family from out of town. They are not right on the beach, but only a short walk away which is fine with me.I have always enjoyed my stay here. It is a pretty nicely decorated upscale small hotel. They have their own... More

Was this review helpful? Yes 1
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this review
June 9, 2013

Sandra D, Thank you for your repeat business and your recommendations to your friends and family. If you sign up for Choice Privileges, our free reward program, you can earn points toward future free stays and if you know of your travel plans ahead of time you can book at a 15% discount. I hope that this information helps to... More

MA
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed May 22, 2013

Three of the light bulbs in our hotel room were missing, one in the bedroom, one in the area off the bathroom and one in the shower room. The one in the shower room was especially bad because it's a small space and hard to see without a light. The lights that worked had very low wats. The room was... More

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RDealaney, General Manager at Ascend Collection Castillo Real, responded to this review
June 9, 2013

itchyfeetp, I apologize about the issue with the lights in your room. I do hope that you called right down, so that we could take care of the problem immediately. It actually sounds like it could have been a breaker. I do hope we were given a chance to fix that for you. We are aware of the darkness of... More

Cumming, Georgia
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 19, 2013

My husband and I highly recommend this hotel, and if we are ever back in the St. Augustine area, we would definitely stay here again. Why? The hotel was clean and spacious. The staff was friendly and accommodating even though we arrived several hours before the posted check-in time. The staff was familiar with all of the local attractions, and... More

Was this review helpful? Yes 1
RDealaney, General Manager at Ascend Collection Castillo Real, responded to this review
June 9, 2013

Joyce B, I am so happy to hear that you enjoyed your recent stay with us. I very much, liked reading your review. Thank you for your kind words about our staff and cleanliness. These are probably the top 2 things we take pride in here. You gave a very good synopsis of our location and building situation. Once again,... More

Milwaukee
Top Contributor
52 reviews 52 reviews
50 hotel reviews
Reviews in 48 cities Reviews in 48 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed May 14, 2013

We first stayed at an Ascend boutique hotel in Muskegon, MI and thought it was a rare find. That led us to try the Castillo Real hotel here and we are now hooked on these hotels! The two we have seen are so elegant but very friendly and reasonably priced. Maureen, the staff member at the desk when we checked... More

Was this review helpful? Yes 1
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review
May 16, 2013

gmadiane, I am so pleased to hear that Maureen was able to get the error in your reservation worked out. I am sorry that the error ever even occurred. Than you for you patience. I am happy to hear that you enjoyed your stay with us and that you have enjoyed more than just our Ascend Collection property. It is... More

Asheville, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 13, 2013

Great hotel in a beautiful building that is very close to the beach. Large rooms and free parking. We got a great deal online so it was a good value. There are grocery stores and restaurants nearby and it was about 15 minutes from downtown.

Was this review helpful? Yes 1
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review
May 16, 2013

AVL_traveler1, We are happy to hear that you enjoyed your recent stay with us and you felt that you got a good value for you money. We hope to welcome you back again in the future. Thank you. More

Oslo, Norway
Top Contributor
116 reviews 116 reviews
77 hotel reviews
Reviews in 85 cities Reviews in 85 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 12, 2013

We drove the coastal road south from Jacksonville SC. We were amazed by all the extravagant mansions part of the way. Usually these structures are in gated communities, but the road “Ponte Vedre Blvd (1A or 203)” is public, hence you can observe where “the filthy rich” lives. One of the smaller villas even had a beach valley ball court... More

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Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review
May 16, 2013

phagerup, Thank you for your recent review of your stay with us. I do apologize for the few hiccups that you encountered during your stay. Thank you for taking your stay as a whole into consideration. It seems as if you enjoyed yourselves while here. We are always happy to hear what we can do better and will take these... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Very nice(20)
  • Hot tub(10)
  • Short walk(8)
  • Ocean views(4)
  • Hotel restaurant(4)
  • Friendly and helpful(3)

Additional Information about Ascend Collection Castillo Real

Address: 530 A1A Beach Boulevard, Saint Augustine Beach, FL 32080
Region: United States > Florida > Saint Augustine Beach
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Saint Augustine Beach
#1 Romantic Hotels in Saint Augustine Beach
#2 Family Hotels in Saint Augustine Beach
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Ascend Collection Castillo Real Hotel
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion

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Ascend Collection Castillo Real
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