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The Renaissance World Golf Village Resort

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500 S Legacy Trail, Saint Augustine, FL 32092
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The Renaissance World Golf Village Resort
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The Renaissance World Golf Village Resort
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649 Reviews from our TripAdvisor Community

Traveler rating
    252
    211
    102
    52
    32
See reviews for
125
252
18
129
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
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    (649)
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    (177)
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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

The front desk people were unfriendly at check in and I knew then it wasn't going to get any better. I was on a business trip and just traveled 1100 miles in 2 days. I was looking to relax and rest. I chose this place because I assumed the staff and place would have some class given it's high price.... More 

Was this review helpful? Yes
JeffreyOliasami, General Manager at The Renaissance World Golf Village Resort, responded to this review

My apologies that you did not feel welcomed, rested and appreciated during your stay. I really wish the question had been asked upon your departure so we could have further discussed your time spent with us. This is certainly not an example of the experience we aim to provide our guests and again, I am sorry for that. More 

Long Island, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel more than once and enjoyed every stay. I plan on staying here again on my next visit to St Augustine. The room was clean and comfortable with a great view. The hotel staff was courteous, friendly and extremely helpful. I can't say enough about how much I enjoyed staying at The Renaissance World Golf... More 

Was this review helpful? Yes
JeffreyOliasami, General Manager at The Renaissance World Golf Village Resort, responded to this review

Thank you for your kind remarks about our ambassadors and for sharing your comments with everyone! We are so happy to hear we will be your St. Augustine home and we are looking forward to serving you again. More 

Miami Beach, Florida
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Check in smooth and quick. Room with king bed and a balcony very nice clean and big bathroom and clean. The shower did not drain well but that can be easily fix. There is little to do nearby if you are not into golf and with only 1 restaurant in the hotel and a sport bar next door one would... More 

Was this review helpful? Yes
JeffreyOliasami, General Manager at The Renaissance World Golf Village Resort, responded to this review

Thank you for staying with us, we hope to have you back soon. I have looked into the service issue you mention and we will continue to use the information provided by our guests to better each and every stay. I appreciate your time and thank you again for choosing the Renaissance. More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago via mobile

We are Marriott Platinum members and were extremely dissatisfied with the cleanliness and service of this location. My children could not swim in the pool because of hair, mucus, and other unsanitary matter floating in the water. We were ignored by the staff the moment we walked in to the restaurant for the breakfast buffet. Other families around us were... More 

Was this review helpful? Yes
JeffreyOliasami, General Manager at The Renaissance World Golf Village Resort, responded to this review

I am so sorry that your family was not able to fully enjoy the pool and that we did not provide the service that you and your family deserved. I have reached out to you through a message hoping you would be willing to further discuss your time spent with us. We appreciate your loyalty to Marriott brands and I... More 

Boynton Beach, Florida
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful place, Spotless facility. Dining and breakfast buffet was done very well with lots of selections. First class Hotel. Staff is very accommodating. One drawback were toilets in rooms were VERY low. Hotel was a little remote from stores and downtown and wifi is expensive. Other than that Outstanding Hotel. Will return

Was this review helpful? Yes
JeffreyOliasami, General Manager at The Renaissance World Golf Village Resort, responded to this review

We are happy to hear the resort and restaurant get your first class approval. The staff looks forward to making sure your next stay is even better than terrific. Thank you for sharing your review, please come back soon. More 

Williamsburg, Virginia
Level Contributor
427 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked this on Marriott.com, got a nice deal since it was summer hot season. Very few people in the hotel and saw virtually no one on the golf courses. The room was large, very clean, big king bed. We go no breakfast with our deal, so had breakfast in Starbucks in the hotel. They have a free shuttle to Old... More 

Was this review helpful? Yes
JeffreyOliasami, General Manager at The Renaissance World Golf Village Resort, responded to this review

Thank you for choosing the Renaissance and for sharing your experience. I'm sorry you were not greeted upon your arrival. The shuttle is such an nice option for guests exploring the downtown area and we hope you'll spend some more time with us in the future. More 

Florida
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for four nights last week - it was GREAT! Came for a conference and brought the family. The massive property and grounds are beautiful, in walking distance to some fun things like the Imax Theater and Bill Murray's Caddy Shack Restaurant (which had great food & a fun sports pub atmosphere). The pool and outdoor furnishings were... More 

Was this review helpful? Yes
JeffreyOliasami, General Manager at The Renaissance World Golf Village Resort, responded to this review

Thank you for making the most of your conference experience by sharing the resort with your family. We would love to have you back again and thank you for feedback as well as compliments to Jody, we just love her! More 

Fernandina Beach, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

The Renaissance World Golf Village Resort is a great place to get away from it all. There is plenty to do for the whole family with golf, spa, pool, Imax theater, and restaurants. We always enjoy the breakfast buffet. Clarence makes the best omelets we have ever had and we travel all over the world! All of the resort staff... More 

Was this review helpful? Yes
JeffreyOliasami, General Manager at The Renaissance World Golf Village Resort, responded to this review

Thank you for acknowledging two of our smiling faces that really stood out and for your kind remarks about the staff overall. We look forward to your next stay with us and hope you'll make the Renaissance your St. Augustine home! More 

florida
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel's public rooms are lovely and provide for an anticipated upscale experience. Unfortunately, that is not what we experienced. I'll start with the pros: Clean room, comfortable bed, bar served food until 1am so we could have dinner when we arrived at 10pm. Cons: One bath towel had large holes on it. Toilet was leaking at the bottom and... More 

Was this review helpful? Yes 1
JeffreyOliasami, General Manager at The Renaissance World Golf Village Resort, responded to this review

Thank you for letting us know exactly where we got it right and where we need to address service and communication. I know how a couple of unaddressed items can really take away from an otherwise enjoyable stay. I appreciate you taking the time to share this with us and hope you will consider returning. More 

Bowling Green, Ohio
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Wonderful hotel and decent service but my room key deactivated daily! I even kept it in a sleeve and separate pocket but it still had an issue and my roommates did as well. Stayed for a conference and enjoyed my stay otherwise.

Was this review helpful? Yes
JeffreyOliasami, General Manager at The Renaissance World Golf Village Resort, responded to this review

We are glad to hear you enjoyed your stay and hope to have you back again. I understand what an inconvenience it is to have room keys deactivate and feel like you're always doing a lap back to our desk & your room. I am sorry that was part of your experience and will follow up to see if we... More 

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