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Travelodge Suites Saint Augustine

2.0 of 5
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290 San Marco Avenue, Saint Augustine, FL 32084
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Travelodge Suites Saint Augustine
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Ranked #44 of 78 Hotels in Saint Augustine
A recent review
3 of 5 stars reviewed 4 days ago
mhunt210 Melbourne, Florida
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261 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palatka, Florida
Contributor
19 reviews 19 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I live nearby and took a weekend trip to St Augustine for our 1st anniversary. It was about 3 years ago now and I was extremely pregnant with our oldest child. They gave us a room on the ground floor so I wouldn't have to climb the steps. It was a little dated but clean and comfortable.... More 

Was this review helpful? Yes
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review

Thank you for admiring the basic characteristics of our basic budget hotel. Let’s face it, at the end of the day that is what we are: a basic, no-frills, hotel, creating value for our guests. We are glad we exceeded your expectations and you admired our cleanliness and price. Thank you for your stay with us and we look forward... More 

Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a room here after we saw the reviews online. They gave us one of the cute little cabins in the back. Very clean and nice. Price was very good. All we wanted was a good nights sleep - it was very quite. This pleasant stay will be remembered as one of the better parts of our vacation.

Was this review helpful? Yes 3
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review

The best way to experience our hospitality and our service is to stay with us for longer periods. We thank you for your kind words and also for your business We will listen and try to help anybody and everybody entering the front door of our reception, whether they stay with us then or not...we are in the hospitality business... More 

Central Florida, Florida
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Was quoted $139 per night for this room, we had a confirmation number they did not honor so they charged $149 instead. Wifi did not work, carpet was sticky, their free breakfast consisted of 2 containers of cereal. When we tried to give them our confirmation number at check we were basically accused of lying. In my opinion, room is... More 

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HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review

Thank you for choosing Travelodge Suites and taking the time out of your schedule to post a review of your stay at the Travelodge Suites. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. We are sorry that... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the Travelodge during my 1-day business, 1-day leisure trip to Saint Augustine. My room was very clean, and it had a nice TV for me to watch the NCAA Elite Eight games. The wifi was fast and reliable and I was able to finish my work using it. In the morning, I wanted a hot breakfast, so... More 

Was this review helpful? Yes 1
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review

Our entire hospitality culture is based on the premise that our guests are aristocracy and we are here to treat you as such. We are trying to create a home away from home and we are glad that you found our hotel We are a hotel for the budget/discerning traveler, who is looking for clean and comfort. We offer a... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Owners were so sweet, but we paid more than much nicer hotels in Miami Beach and Savannah yet got a low-end motel. WiFi/Internet didn't work during our stay, our card keys stopped working, the breakfast was (ahem) poor (though coffee was good), the room had unfinished repairs on walls, the kitchen area had only a (nice sized) refrigerator and a... More 

Was this review helpful? Yes 2
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review

We absolutely welcome the opinions of all our guests in an effort to improve our hospitality but don't feel that retaliation is in the best interest of anyone. We have already responded to this guest's previous review under the title “Not Good Value.” However, we would like to take another opportunity to address the writer's concerns with the price of... More 

Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The couple running the place was very nice but the room was overpriced (more than Miami Beach or Savannah historic area), it was a large but basic room with weird box covering mostly empty kitchen area, safe didn't work, WiFi/Internet didn't work during our whole stay, both card keys stopped working, breakfast was minimal (good coffee), patches on bathroom walls.... More 

Was this review helpful? Yes 1
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review

Reviews, both positive as well as (constructive) negative motivate us to do better. We are really a no-frills hotel focused on providing clean rooms with a clean environment and friendly staff. Whilst we apologize for your experience, we do want to mention (a) that We are still at a loss as to why you did not have internet access in... More 

Senior Contributor
39 reviews 39 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was able to sleep the night but I do not feel very rest. The bedding was sparse, thin and unwelcoming. Only three okay pillows for a king bed. The room temperature was barely tolerable. I was throwing the thin blankets off most of the night. The room had a musty odor when I first walk in. Shower/bath area was... More 

Was this review helpful? Yes
HEENAHOSPITALITY, Owner at Travelodge Suites Saint Augustine, responded to this review

We fail to understand what “Ouch!” the guest-review is referring to as we have thoroughly checked the room and cannot find a single broken one; just as we fail to comprehend what he/she means by "no other supplies“. However, we strongly believe that healthy debate, driven by criticism given in the spirit of positive intent will raise the bar of... More 

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